Resend bounced deliveries from a notice

A sender lost its connection overnight and twenty emails bounced before anyone noticed. Rather than resend them one by one in Activity, the Delivery bounced notice collects them and resends them together.

Before you start

• Fix the cause first. The notice’s message gives the recipient, message, flow and Reason; a sender problem is fixed in Settings, a wrong address in Directory. A resend before the fix bounces again, and each delivery can be resent only once.

Steps

1. In Pyn, open Notices in the left navigation.

2. Find the row titled Delivery bounced. Item names the sender it bounced from.

3. Select the row to open the panel and read Subject: every bounced delivery attached to the notice, each opening in Activity if you want to check it.

4. Back on the row, select Resend. The dialog Resend Bounced Deliveries reads You are about to resend N deliveries. Are you sure you want to continue?

5. Select Resend.

Note

Pyn resends only the deliveries on the notice that are still Bounced and have not been resent; one you already resent from its step page is skipped. The notice is closed and archived as part of the action.

What you should see

The notice leaves Open. In Activity, each original delivery reads Bounced* and a new delivery for the same recipient reads Scheduled, then Delivered. If a resend bounces too, a new Delivery bounced notice appears; fix the cause and resend that delivery another way, for example by enrolling the person again.

Related

• Resend a bounced message for a single delivery, and the bounce reasons.
• Notice types for who receives bounce notices.
• Settings for reconnecting a sender.