Stop an enrollment

Someone was enrolled by mistake, has left, or no longer needs the rest of the sequence. Stopping the enrollment cancels its scheduled steps and marks it Complete; nothing further sends.

Before you start

• You are a workspace admin or owner. Other roles do not see Stop.

Steps

1. In Pyn, open Activity in the left navigation. It opens on All Enrollments.

2. Find the enrollment with Filters or Find, and select its row to open the panel.

3. In the panel’s actions menu (the … button), select Stop.

4. In the confirmation, Stop this enrollment? Anything still to be sent will be cancelled., select OK.

Caution

Stopping cannot be undone. To hold a single message rather than the whole enrollment, Pause a scheduled message instead.

What you should see

The enrollment’s status becomes Complete and its Progress stops where it was. Steps that were Scheduled or Draft are completed without sending; steps that had already sent keep their deliveries, so the recipient still has their messages and can still complete any action. The enrollment stays in All Enrollments. An enrollment that is still Paused can be removed instead: its menu offers Archive, which stops it and takes it off the list.

Related

• Review and unpause enrollments for enrollments that have not started.
• Pause a scheduled message to hold one step.
• Enrollment, step and delivery statuses for what Complete means for a stopped enrollment.