Media types and scan states
The Library accepts images, video and documents. Every upload is scanned for malware, and the scan result decides whether the file can be shown and used.
Supported file types
Section titled “Supported file types”| Kind | Types | How it displays |
|---|---|---|
| Images | GIF, JPEG, PNG, SVG, WebP | Inline in messages and content; the media panel shows the image and its width and height. |
| Video | MP4, WebM | A video player in content and in the media panel. |
| Documents | PDF, Word (DOC, DOCX), Excel (XLS, XLSX), PowerPoint (PPT, PPTX), Pages, Numbers, Keynote, OpenDocument text, spreadsheet and presentation (ODT, ODS, ODP), RTF, TXT, CSV | A PDF previews in the panel; other documents show a blank tile and open in a new tab. |
The file picker only offers these types, and a file of another type dropped onto the upload area is ignored.
Scan states
Section titled “Scan states”| State | Meaning | What you can do |
|---|---|---|
| Scanning | The file has uploaded and is being checked. The panel shows only this field and refreshes every few seconds. | Wait. An image you uploaded a moment ago shows a local preview meanwhile. |
| Clean | The scan passed. The file has a public address and displays everywhere. | Insert it, open it, use it. |
| Infected | The scanner found malware. The panel shows Potential malware or viruses detected. This media will not display and cannot be used. | Archive the item and upload a clean file. |
| Error | The scan could not complete. The file does not display. | Upload the file again. |
Media panel fields
Section titled “Media panel fields”| Field | Meaning |
|---|---|
| Content Type | The file’s type, for example image/png. |
| Upload Filename | The name of the file you uploaded. The item’s title starts as the same name. |
| Malware Scan | One of the states above. |
| Width, height | Pixel size, images only. |
Where media lives
Section titled “Where media lives”Media uploaded from the Media view belongs to the Library and is offered under From Library everywhere. Media uploaded from a message or content editor’s Local tab belongs to that message or content and is listed on its Local tab. The Media view groups Library media by Journey moment where a moment is set.
Related
Section titled “Related”- Upload media for adding files from the Media view.
- Insert media in a message for using them.