Enrollment, step and delivery statuses
Activity shows status at three levels. An enrollment is one person’s run through a flow; a step is one message in it; a delivery is that message reaching one recipient on one channel. Each level has its own statuses, and a parent’s status is read from its children: a step is Complete once every delivery has sent, an enrollment once every step is complete.
Enrollment
Section titled “Enrollment”| Status | Meaning | Leaves when |
|---|---|---|
| Paused | Created in Verify Mode. Every step is Draft and nothing sends. Listed in Needs Review with a Verify button. | You Unpause messages or Verify selected enrollments, or a step is scheduled from its page. The enrollment becomes Pending. Archive stops and removes it instead. |
| Pending | Live. Steps are scheduled and send on their dates. | Every step has sent, or an admin selects Stop. |
| Complete | Every step has finished, or the enrollment was stopped. Steps still to send were cancelled. | Final. |
The Progress column counts complete steps over the total and turns red when any delivery bounced or was invalid (This enrollment has bounced messages, …invalid messages, or both).
| Status | Meaning |
|---|---|
| Draft | Held without a date, awaiting verification or scheduling. Schedule on the step page moves it on. |
| Scheduled | Will send when due. Pause on the step page returns it to Draft. |
| Sending | At least one delivery is being sent right now. |
| Complete | Every delivery has sent. Red with the tooltip Completed with bounces when one of them bounced. |
| Error | The step failed and will not be sent. |
A step in a campaign enrollment shows the same statuses, with a state button that reads Draft, Manual (draft, held) or Automated (scheduled).
Delivery
Section titled “Delivery”| Status | Meaning |
|---|---|
| Draft | Not scheduled. |
| Scheduled | Will send at the scheduled time. |
| Paused | Held. |
| Sending | Being sent. |
| Delivered | Reached the recipient. |
| Clicked | Delivered, and the recipient opened a link in it. |
| Actioned | Delivered, and the recipient completed its action (acknowledged it or submitted its form). |
| Bounced | Could not be sent. The step page shows This message bounced when sending with a Resend button; a bounce notice appears in Notices. |
| Bounced* | Bounced and then resent. The resend is a new delivery; a delivery can be resent once. |
| Invalid | Could not be attempted, for example because the recipient had no address on that channel. |
In the Actions view
Section titled “In the Actions view”The Actions view shows only deliveries that asked for something, with a status that ignores everything but the ask: Unactioned (delivered, not done), Clicked (a link was opened but the action is not done) or Actioned. Informational messages, reminders and test deliveries have no action and do not appear.
Related
Section titled “Related”- Review and unpause enrollments for moving Paused to Pending.
- Resend a bounced message for Bounced and Bounced*.
- Track actions for Unactioned and Actioned.