Plans and what each unlocks

Every workspace is on one plan. The plan is set by Pyn, not from inside the app; what you can change from the app is to ask for an upgrade. The pages below describe what the app does differently on each plan, and how the Addons catalogue and the Compare plans dialog present the tiers.

The Addons gallery, one tile per capability.

The plans

Plan	Who is on it	What the app does
Free	New workspaces created from the sign-in page	One automation may be on at a time. Flows shows “Your plan includes one free automation!” with Activate an automation, and once one is on, “You’ve enabled your one free automation! Upgrade to create more and unlock additional features.” with Upgrade for unlimited automations.
Playground	Workspaces filled with sample data for exploring Pyn	Shows the You’re in Playground Mode banner with Exit; hidden from the Switch Workspace list.
Team	Paid customers	No automation limit. The Compare plans dialog calls this tier Scale.
Enterprise	Paid customers on an enterprise agreement	No automation limit. The AI item is left out of the navigation. Add-ons marked Enterprise Tier are included.
Classic	Workspaces migrated from Pyn 1 (Classic)	Marks a workspace that came from Pyn 1; it is not a plan you can choose.

A workspace shows its plan nowhere as a label. The banner on Flows, the chips in Addons and the Your plan button in Compare plans are how you tell.

How add-ons show availability

Addons (Owners and Admins; /addons/all) is a gallery of capabilities. Each tile carries a footer:

Footer	Meaning	What opening the tile offers
Installed	The add-on is on in this workspace	“Congratulations! This Addon is installed and working in this Workspace.”
Upgrade Available	Part of the Team (Scale) tier and off in this workspace	An Upgrade button that puts you on the waitlist; the tile then reads “Addon Requested! We’ll be in touch soon with next steps.”
Enterprise Tier	Part of the Enterprise tier	A Request Demo button

The catalogue, with the tier each add-on belongs to:

Add-on	Tier
Pyn fundamentals	Free
Forms and Polls	Team
Buddy Program	Team
JIRA, Asana, ServiceNow	Team
Culture Amp	Team
Security Compliance	Team
Slack/Teams #Channels	Enterprise
Calendar Meetings	Enterprise
Manager Digest	Enterprise
LMS Integration	Enterprise
SMS	Enterprise
Mentor Program	Enterprise
Personalized Note	Enterprise
Custom Code	Enterprise

The Compare plans dialog

Upgrade for unlimited automations on the Flows banner opens Compare plans, with a Monthly / Yearly switch and three columns; the middle one is marked Recommended.

The Compare plans dialog, opened from the Flows banner.

Column	Price shown	Listed features
Starter (the free plan; marked Your plan)	Free, unlimited seats	Employee Journey Designer; one activation and one campaign for free; send emails, Slack and Teams; chat support; one manual and one automated trigger
Scale (the Team plan)	Per employee per month, 200 employees minimum, unlimited seats	Everything in Starter plus unlimited automations, three-level security, alternative email recipient, custom fonts, custom domains and senders, saved recipient filters, HRIS support beyond BambooHR, security review, GDPR and DPA review, email support
Enterprise	Custom	Everything in Scale plus internationalisation, SMS, advanced permissions, custom branding, data retention, cohorts, custom integrations and onboarding, benchmarks, support SLAs, payment terms, a support Slack channel, a dedicated CS partner, buddy automation, conditional senders

Both paid columns end in Request upgrade. The dialog is a summary for comparison; the plan tables above describe what the app enforces.

Asking for an upgrade

• Request upgrade in Compare plans, Upgrade or Request Demo on an add-on, and Contact Sales in the profile menu all open a request to Pyn’s sales team.
• A paid feature seen in a free workspace carries a 💎 line saying it is a paid feature, that you can view it in the Playground, and offering a contact sales link that opens the same request.

Related

• Addons for each add-on in detail.
• Automations for the one automation a free workspace runs.
• Workspaces for sandbox and playground workspaces.
• Profile for the Contact Sales item.