Choose a sender

Who a message comes from changes how it lands. A welcome from the CEO’s own address, a nudge from Pyn Bot and a policy update from people@ are all right in their place. Every message step has a From field that chooses one of the workspace’s senders.

Before you start

• You are an Admin to add senders under Settings. Power Users pick from the senders that exist.

Settings, Senders lists every sender; Add offers each kind you can connect.

Steps

1. In Pyn, open the automation from Flows, Automations, and select the step.

2. On Configure, select From (it reads Choose sender until you pick one). The list shows the senders that match the step’s medium: Slack senders on a Slack step, mailboxes and verified addresses on an email step. When conditional senders exist, the list has two sections, Senders and Conditional Senders.

3. Select the sender. On a Slack step the editor shows the sender’s avatar and name above the message.

4. If the sender you need is missing, open Settings, select Senders, and select Add in the top-right corner. The menu offers Add Google Email Sender, Add Microsoft 365 Email Sender, Add Slack Sender (one entry per connected Slack workspace), Add Email Sender for an address on a verified domain, and Create Google Auth Link or Create Slack Auth Link.

5. For a sender that belongs to someone else, such as the CEO, choose an auth link. Pyn gives you a link, valid for three days, that the person opens to connect their own Google or Slack account as a sender without signing in to Pyn.

6. Back on the step, select From again and pick the new sender.

Note

Pyn Bot is the Slack app itself and needs no connection beyond the Slack integration. A personal Slack sender can only post to channels it has joined, and a channel step loses its channel when you change sender.

Sender types

Sender	Medium	Where it comes from
Pyn Bot	Slack	Installed with the Slack integration.
A Slack user	Slack	Add Slack Sender by that user, or a Slack auth link.
Google Workspace mailbox	Email	Add Google Email Sender by the mailbox owner, or a Google auth link. See Google Workspace.
Microsoft 365 mailbox	Email	Add Microsoft 365 Email Sender. See Microsoft 365.
Verified email sender	Email	Add Email Sender: an address on a domain you have verified with DNS records. See Email.
Conditional sender	Email, Slack or Teams	Rules that pick one of the above per recipient. See Create a conditional sender.

What you should see

The step shows the sender under From, and a test from Preview arrives from that identity. A sender that needs reconnecting is flagged under Settings, Needs Attention, and steps that use it fail to send until it is fixed. Archiving a sender warns Sends on these steps will fail once this sender is archived: with the list of steps.

Related

• Create a conditional sender to send from different people by audience.
• Email for mailboxes and verified domains.
• Slack for Pyn Bot and personal Slack senders.
• Settings, General for the Senders and Needs Attention views.