You tried to sign in and Pyn showed a message instead of your workspace, or it showed a workspace you did not expect. Find the message below and follow the fix.
| You see |
What it means |
What to do |
| See you again soon and “You have successfully signed out.” |
You signed out, or your session ended one day after it started. |
Sign in again with any option. |
| “The magic link has expired or already been used. Try signing in again.” |
Magic links last 30 minutes and work once. |
Select Continue with Magic Link and request a new one. |
| An error line asking you to try signing in again |
Something failed on the way back from Google, Microsoft or the magic link. |
Select the same option again. If it repeats, try a different option for the same email address. |
| Email not found under the SSO email field |
No workspace has connected single sign-on for that email domain. |
Check the address, or use Google, Microsoft or a magic link instead. See Sign in with SSO. |
| Something went wrong, please try again under the SSO email field |
The lookup failed on the network. |
Select Continue again. |
| You see |
What it means |
What to do |
| Create a Workspace for your team |
No workspace is linked to the email address you signed in with. |
If you were invited, the invitation went to a different address: sign out and sign in with that one, or ask the admin to invite this one. If you are setting Pyn up, carry on: see Create a workspace. |
| Switch Workspace with a list |
Your address is linked to more than one workspace. |
Select the one you want. See Switch workspace. |
| Sorry! with Early Access Only |
Your email address or domain is not on the list Pyn allows to create workspaces. |
If you were invited to an existing workspace, use the invited address. Otherwise contact sales@pynhq.com, as the page says. |
- You see Home, Journey, Library and Activity but not Flows, Directory or Settings. Your role is User. Power User adds Flows; Admin and Owner add Directory, Addons and Settings. Ask an admin to change your role: see Roles and permissions.
- A yellow bar runs down the left edge of the navigation. You are in a sandbox workspace, not your live one. Open the profile menu and select Switch Workspace.
- A banner says You’re in Playground Mode. This workspace holds sample data for exploring Pyn. Select Exit on the banner, or Exit Playground Mode in the profile menu, to return to your own workspaces.
