---
title: Archive a sender
description: Retire a sender you no longer use, after checking which steps still send from it.
sidebar:
  order: 2
area: settings
feature: senders
appPath: /settings/general/senders
lastVerified: 2026-10-22
version: "2026-10-16"
audience: admin
related:
  - settings/senders
  - settings/conditional-senders
  - flows/automations
---

Someone has left, or a shared address has been replaced. Archiving removes the sender from the list and from the **From** menu on steps. Pyn checks which enabled steps still use the sender before it lets you confirm, so nothing fails quietly.

## Before you start

- You are an admin or owner.
- Have the replacement sender ready, so you can move steps across before or straight after archiving.

![Settings > General > Senders lists every sender with its status.](https://support.pynhq.com/media/settings/senders/settings-general-senders.png)

## Steps

1. In Pyn, open **Settings** in the left navigation, then **Senders** under **General**.

2. Find the sender and open its **...** menu, then select **Archive**.

3. Read the **Archive Sender** dialog. If enabled steps on live automations use this sender it lists them as "Sends on these steps will fail once this sender is archived:" followed by each automation and step. Otherwise it asks "Are you sure you want to archive this sender?"

4. If steps are listed, select **Cancel**, change the sender on those steps in [Automations](https://support.pynhq.com/flows/automations/), and come back.

5. Select **Confirm Archive**.

> **Note:** The Pyn Bot cannot be archived; it belongs to the Slack integration. A conditional sender is archived from the **Conditional Senders** view, and archiving a sender that a conditional sender's rules point to leaves those rules with nothing to send from.

## What you should see

The sender leaves the Senders list and the **From** menus. Steps that still referenced it fail at their next send and show in [Activity](https://support.pynhq.com/activity/) with a sender error, so move them first. To bring a sender back, Pyn support can unarchive it, or the person connects again.

## Related

- [Senders](https://support.pynhq.com/settings/senders/) for the full list.
- [Conditional Senders](https://support.pynhq.com/settings/conditional-senders/) if rules referenced the archived sender.
- [Automations](https://support.pynhq.com/flows/automations/) to change the sender on a step.