---
title: Add an email sender
description: Add a team address such as people@example.com as a sender, verify it from its inbox and send a test.
sidebar:
  order: 2
area: settings
feature: senders
appPath: /settings/general/senders
lastVerified: 2026-10-22
version: "2026-10-16"
audience: admin
related:
  - settings/senders
  - integrations/email
  - settings/custom-email-recipients
intercom:
  - id: "16729512"
    title: Configure a Custom Email Sender (Pyn 2)
    url: https://intercom.help/pyn/en/articles/16729512-configure-a-custom-email-sender-pyn-2
    note: replaces
  - id: "6005752"
    title: Add email Senders (Pyn 1)
    url: https://intercom.help/pyn/en/articles/6005752-add-email-senders-pyn-1
    note: "Pyn 1 article, kept for reference"
  - id: "6398801"
    title: Configure a Custom Sender (Pyn 1)
    url: https://intercom.help/pyn/en/articles/6398801-configure-a-custom-sender-pyn-1
    note: "Pyn 1 article, kept for reference"
---

You want messages to come from a shared address, such as a People team inbox, rather than from one person's mailbox. An email sender is any address you can prove you control: Pyn sends a verification link to it, and once the link is opened the sender is active.

## Before you start

- You are an admin or owner.
- You can open the inbox of the address you are adding. The verification link goes there and works for 24 hours.
- The **Email** integration is installed. It is the default in every workspace; check under **Settings > Integrations > Installed**.

![Add new email sender asks for a Sender Name and an Email Address.](https://support.pynhq.com/media/settings/senders/settings-senders-add-email-sender.png)

## Steps

1. In Pyn, open **Settings** in the left navigation, then **Senders** under **General**.

2. Select **Add** in the top right, then **Add Email Sender**.

3. In **Add new email sender**, enter the **Sender Name** recipients will see (for example "HR Team") and the **Email Address** (for example `hr@example.com`). Select **Add**.

4. The sender's panel opens with the notice "This sender email address has not been verified." Select **Send Verification Email**. The notice changes to "Verification email sent! Check your inbox and click the link to verify."

5. Open the inbox. The email comes from `Pyn <notifications@pynhq.com>`. Open its link and confirm the verification in the browser tab that opens.

6. Back in Pyn, open the sender's **...** menu and select **Send Test**. "Test Message Sent" confirms it went; check the inbox.

> **Note:** The name and address cannot be edited afterwards. To change either, add a new sender, verify it, and [archive the old one](https://support.pynhq.com/settings/senders/archive-a-sender/).

## What you should see

Until the link is opened the row's **Status** reads **Pending** and the panel's **Verified** field is `false`. After verification the status turns **Active**, **Verified** is `true`, and the sender appears in the **From** list of email steps. If the verification email does not arrive, check spam and any filters on a shared inbox, then use **Send Verification Email** in the **...** menu to issue a fresh link; a link that has expired or been used reports "Verification link has expired or already been used".

## Related

- [Senders](https://support.pynhq.com/settings/senders/) for the other sender types.
- [Email](https://support.pynhq.com/integrations/email/) for the integration behind email senders and custom domains.
- [Custom Email Recipients](https://support.pynhq.com/settings/custom-email-recipients/) when the address should receive rather than send.

## Related Intercom articles

- [Configure a Custom Email Sender (Pyn 2)](https://intercom.help/pyn/en/articles/16729512-configure-a-custom-email-sender-pyn-2) — replaces
- [Add email Senders (Pyn 1)](https://intercom.help/pyn/en/articles/6005752-add-email-senders-pyn-1) — Pyn 1 article, kept for reference
- [Configure a Custom Sender (Pyn 1)](https://intercom.help/pyn/en/articles/6398801-configure-a-custom-sender-pyn-1) — Pyn 1 article, kept for reference