---
title: Add a custom email recipient
description: Add an external or team address, verify it from its inbox, and set the time zone steps should use for it.
sidebar:
  order: 2
area: settings
feature: custom-email-recipients
appPath: /settings/general/custom-email-recipients
lastVerified: 2026-10-22
version: "2026-10-16"
audience: admin
related:
  - settings/custom-email-recipients
  - flows/automations
  - settings/senders/add-an-email-sender
intercom:
  - id: "13930364"
    title: Custom Email Recipients in Workflows (Pyn 2)
    url: https://intercom.help/pyn/en/articles/13930364-custom-email-recipients-in-workflows-pyn-2
    note: replaces
  - id: "8491211"
    title: Custom Recipients in Automation Messages
    url: https://intercom.help/pyn/en/articles/8491211-custom-recipients-in-automation-messages
    note: "Pyn 1 article, kept for reference"
  - id: "9347018"
    title: Create an Asana task via Pyn Automations (Pyn 1)
    url: https://intercom.help/pyn/en/articles/9347018-create-an-asana-task-via-pyn-automations-pyn-1
    note: "Pyn 1 article, kept for reference"
---

You want the facilities inbox copied on every new-starter email. A custom email recipient is added with a name and address, verified by a link sent to that inbox, and is then available on steps.

## Before you start

- You are an admin or owner.
- Someone can open the inbox to confirm the verification link within 24 hours.

![Add new custom recipient asks for a Name and an Email.](https://support.pynhq.com/media/settings/custom-email-recipients/settings-custom-email-recipients-add.png)

## Steps

1. In Pyn, open **Settings** in the left navigation, then **Custom Email Recipients** under **General**.

2. Select **Add**. The **Add new custom recipient** dialog opens.

3. Enter a **Name** (for example "Legal Department") and the **Email**. Select **Add**.

4. The recipient's panel opens with "This recipient email address has not been verified." Select **Send Verification Email**; the notice becomes "Verification email sent! Check your inbox and click the link to verify."

5. Ask the inbox owner to open the email from `Pyn <notifications@pynhq.com>` and confirm the link.

6. In the panel, set **Time Zone** if steps scheduled in the recipient's time zone should use a particular zone for this address.

> **Note:** Verification protects the inbox owner: Pyn sends nothing to the address until someone with access to it has confirmed.

## What you should see

The row's status changes from **Pending** to **Active** and the panel's **Verified** field reads `true`. In [Automations](https://support.pynhq.com/flows/automations/), open an email step: the recipient appears in the recipient list and in **Cc**. If the link does not arrive, check spam and shared-inbox filters, then use **Send Verification Email** in the **...** menu to send a fresh one.

## Related

- [Custom Email Recipients](https://support.pynhq.com/settings/custom-email-recipients/) for statuses and the time zone field.
- [Automations](https://support.pynhq.com/flows/automations/) to Cc the recipient on a step.
- [Add an email sender](https://support.pynhq.com/settings/senders/add-an-email-sender/) when the address should send instead.

## Related Intercom articles

- [Custom Email Recipients in Workflows (Pyn 2)](https://intercom.help/pyn/en/articles/13930364-custom-email-recipients-in-workflows-pyn-2) — replaces
- [Custom Recipients in Automation Messages](https://intercom.help/pyn/en/articles/8491211-custom-recipients-in-automation-messages) — Pyn 1 article, kept for reference
- [Create an Asana task via Pyn Automations (Pyn 1)](https://intercom.help/pyn/en/articles/9347018-create-an-asana-task-via-pyn-automations-pyn-1) — Pyn 1 article, kept for reference