---
title: "Custom Email Recipients"
description: "Verified email addresses outside the directory, such as a legal inbox or an agency partner, that a step can send or Cc to."
sidebar:
  label: Overview
  order: 0
area: settings
feature: custom-email-recipients
appPath: /settings/general/custom-email-recipients
lastVerified: 2026-10-22
version: "2026-10-16"
audience: admin
related:
  - settings/custom-email-recipients/add-a-custom-email-recipient
  - settings/senders
  - flows/automations
intercom:
  - id: "13930364"
    title: Custom Email Recipients in Workflows (Pyn 2)
    url: https://intercom.help/pyn/en/articles/13930364-custom-email-recipients-in-workflows-pyn-2
  - id: "8491211"
    title: Custom Recipients in Automation Messages
    url: https://intercom.help/pyn/en/articles/8491211-custom-recipients-in-automation-messages
    note: "Pyn 1 article, kept for reference"
  - id: "9347018"
    title: Create an Asana task via Pyn Automations (Pyn 1)
    url: https://intercom.help/pyn/en/articles/9347018-create-an-asana-task-via-pyn-automations-pyn-1
    note: "Pyn 1 article, kept for reference"
---

A custom email recipient is an address that is not an employee but should still get a message: the Legal department when a contract changes, the IT desk when someone starts, an external payroll partner. Once verified it can be chosen as a step's recipient, added to **Cc**, or named as an escalation target. The address gets the email only; it gets no access to Pyn.

![Add new custom recipient asks for a Name and an Email.](https://support.pynhq.com/media/settings/custom-email-recipients/settings-custom-email-recipients-add.png)

## What you can do here

- [Add a custom email recipient](https://support.pynhq.com/settings/custom-email-recipients/add-a-custom-email-recipient/) and verify it
- Set a recipient's **Time Zone**, used when a step is scheduled in the recipient's time zone; left as **Not Set** it falls back to the workspace time zone
- **Send Verification Email** again from the **...** menu
- **Archive** a recipient; steps that referenced it drop it

## Statuses

| Status | Meaning |
| --- | --- |
| **Pending** | The verification link has not been opened. |
| **Active** | Verified and available on steps. |
| **Error** | A delivery to this address failed in a way that needs attention; it also appears under Needs Attention 🚨. |

## Where it is in the app

Open `/settings/general/custom-email-recipients` in Pyn, or open **Settings** in the primary navigation and select **Custom Email Recipients** under **General**. The view appears only in workspaces where custom email recipients are enabled.

## Related

- [Add a custom email recipient](https://support.pynhq.com/settings/custom-email-recipients/add-a-custom-email-recipient/) for the steps.
- [Senders](https://support.pynhq.com/settings/senders/) for the other side of an email: who it comes from.
- [Automations](https://support.pynhq.com/flows/automations/) to choose the recipient or Cc on a step.

## Related Intercom articles

- [Custom Email Recipients in Workflows (Pyn 2)](https://intercom.help/pyn/en/articles/13930364-custom-email-recipients-in-workflows-pyn-2)
- [Custom Recipients in Automation Messages](https://intercom.help/pyn/en/articles/8491211-custom-recipients-in-automation-messages) — Pyn 1 article, kept for reference
- [Create an Asana task via Pyn Automations (Pyn 1)](https://intercom.help/pyn/en/articles/9347018-create-an-asana-task-via-pyn-automations-pyn-1) — Pyn 1 article, kept for reference