---
title: "Conditional Senders"
description: "A conditional sender picks a real sender by audience rule, in order, with a fallback, so one step can send from the right regional or departmental identity."
sidebar:
  label: Overview
  order: 0
area: settings
feature: conditional-senders
appPath: /settings/general/conditional-senders
lastVerified: 2026-10-23
version: "2026-10-16"
audience: admin
related:
  - settings/senders
  - settings/conditional-senders/create-a-conditional-sender
  - directory/employee-groups
intercom:
  - id: "9312783"
    title: Configure Conditional Senders
    url: https://intercom.help/pyn/en/articles/9312783-configure-conditional-senders
    note: "Pyn 1 article, kept for reference"
---

A conditional sender is a sender made of rules. Each rule pairs an audience with a sender; Pyn walks the rules in order and the first one the recipient matches decides who the message comes from. If no rule matches, the fallback sender is used. On a step, a conditional sender appears in the **From** list like any other sender.

![Create Conditional Sender: a name, a medium, a fallback and ordered rules.](https://support.pynhq.com/media/settings/conditional-senders/settings-conditional-senders-create.png)

## How matching works

- A rule's audience is the same shape as a step audience: lifecycle stages, plus included and excluded groups. Included groups with the same parent match any one of them, groups with different parents must all match, and exclusions win. See [How audiences match](https://support.pynhq.com/directory/employee-groups/how-audiences-match/).
- Rules are checked top to bottom; the first match sends. Use **Move rule up** and **Move rule down** to set the order.
- The **Fallback sender** is required and is used when nothing matches.
- A conditional sender has one **Medium** (Email, Slack or Teams), chosen when you create it and fixed afterwards. Every rule and the fallback use senders of that medium.
- Up to 20 rules per conditional sender.

## What you can do here

- [Create a conditional sender](https://support.pynhq.com/settings/conditional-senders/create-a-conditional-sender/)
- Select a row to edit its name, rules and fallback
- Archive one from its **...** menu

The table shows **Name**, **Medium** and the number of **Rules**. Conditional senders also appear in the main **Senders** view, labelled "Conditional · email" (or slack, teams), always with status **Active**.

## Where it is in the app

Open `/settings/general/conditional-senders` in Pyn, or open **Settings** in the primary navigation and select **Conditional Senders** under **General**.

## Related

- [Create a conditional sender](https://support.pynhq.com/settings/conditional-senders/create-a-conditional-sender/) for the steps.
- [Senders](https://support.pynhq.com/settings/senders/) for the senders rules point to.
- [Employee groups](https://support.pynhq.com/directory/employee-groups/) to build the audiences rules use.

## Related Intercom articles

- [Configure Conditional Senders](https://intercom.help/pyn/en/articles/9312783-configure-conditional-senders) — Pyn 1 article, kept for reference