---
title: "Notice types"
description: "Every notice Pyn raises: what causes it, who receives it, whether it can be emailed, and what resolves it."
sidebar:
  order: 3
area: notices
feature: inbox
appPath: /notifications/home
lastVerified: 2026-10-22
version: "2026-10-16"
audience: admin
related:
  - notices/set-notice-emails
  - notices/resend-bounced-deliveries
  - activity/enrollments/reference-enrollment-statuses
---

A notice is raised by the integration, sender or export it concerns, carries a **Type** (**Temporary** for a passing failure, **Permanent** for one that needs a change) and a **Level** (**Warning** or **Error**), and is addressed to particular people. The same cause repeating updates the existing notice's **Last triggered at** rather than adding a row.

## Delivery and sender notices

| Title | Raised by | Cause | Who sees it | Resolves with |
| --- | --- | --- | --- | --- |
| **Delivery bounced** | Slack, SendGrid email, Google Workspace, Microsoft 365, Teams | A delivery could not be sent: an inactive integration, a sender in error, a temporary or permanent error from the channel, a misconfigured sender, or raw HTML email not being enabled. The message lists **Recipient**, **Message**, **Flow** and **Reason**. | The workspace owner; every admin as well, with an email, when **Send email when a delivery bounces** is on. | **Resend** on the notice, or **Resend** on each delivery in Activity. |
| **Ticket bounced** | Jira | A ticket step could not create its ticket. | The workspace owner. | Fix the Jira connection, then resend. |
| **Re-authentication required** | Slack, Google Workspace, Microsoft 365, Teams, Jira | The integration's or a sender's credentials stopped working (**The credentials for the Slack sender are not valid**, and so on). | Admins and owners, with an email, when **Email admins and owners when re-authentication is required** is on; otherwise the owner. | Reconnect the sender or integration in **Settings**; it is listed under **Needs Attention** there. |
| **Slack connection error**, **Google Workspace connection error**, **Jira connection error**, **SendGrid connection error** | The named integration | Pyn's connection to the service failed. | The workspace owner. | Usually clears on its own; reconnect if it repeats. |
| **Mailbox unavailable** | Microsoft 365 | The sender's mailbox could not be reached. | The workspace owner. | Check the mailbox in Microsoft 365. |

## HRIS and ATS notices

| Title | Cause | Who sees it | Resolves with |
| --- | --- | --- | --- |
| **HiBob Reauthentication Required**, **BambooHR Reauthentication Required**, **Workday Reauthentication Required**, **Rippling Reauthentication Required**, **ADP Reauthentication Required**, **Greenhouse Reauthentication Required**, **Ashby Reauthentication Required** | The connector's credentials were rejected during a sync. | The workspace owner. | Reconnect the integration in **Settings**. |
| **HiBob Insufficient Permissions**, **BambooHR Insufficient Permissions**, **Rippling Insufficient Permissions**, **ADP Insufficient Permissions**, **Greenhouse Insufficient Permissions**, **Ashby Insufficient Permissions** | The credentials work but lack access to a field or endpoint Pyn reads. | The workspace owner. | Grant the permission in the HRIS, then refresh. |
| **BambooHR Reconnect Required**, **Rippling Reconnect Required**, **ADP Reconnect Required** | The connection must be made again. | The workspace owner. | Reconnect in **Settings**. |

The message on each carries the connector's own error text; the integration's **History** tab in **Settings** has the full log.

## Webhook and export notices

| Title | Cause | Who sees it | Resolves with |
| --- | --- | --- | --- |
| **[Webhook name] rejected a payload** | An inbound webhook received a request it could not accept: a bad secret, an unknown employee, a payload the form did not take. The message carries the reason. | The workspace owner; every admin, with an email, when **Email admins when a webhook cannot take a payload** is on. | Fix the caller; **Archive** the notice. |
| **[File name] is ready to download** | An export you started has finished. | You only. | **Download** within seven days. |

## States

A notice is **open** when raised. **Archive** or **Close** moves it to **closed** and into the **Archived** view; **Resend** on a bounce notice closes it as part of the action. A notice can also be marked **acknowledged** (seen but not resolved) by other parts of Pyn; it still shows under **Open** until closed.

## Related

- [Choose which notices are emailed](https://support.pynhq.com/notices/set-notice-emails/) for the three email settings named above.
- [Resend bounced deliveries from a notice](https://support.pynhq.com/notices/resend-bounced-deliveries/) for the Resend action.
- [Enrollment, step and delivery statuses](https://support.pynhq.com/activity/enrollments/reference-enrollment-statuses/) for Bounced and Bounced\* in Activity.