---
title: "Upload media"
description: "Add an image, video or file to the Library from the Media view, wait for the malware scan, and check its details."
sidebar:
  order: 2
area: library
feature: media
appPath: /library/home
lastVerified: 2026-10-22
version: "2026-10-16"
audience: admin
screenshots:
  - id: library-media-upload-dialog
    caption: Upload Media takes a dropped file or opens a file picker.
related:
  - library/media/insert-media-in-a-message
  - library/media/reference-media-types
intercom:
  - id: "13872876"
    title: Add visual content to your message (Pyn 2)
    url: https://intercom.help/pyn/en/articles/13872876-add-visual-content-to-your-message-pyn-2
    note: replaces
  - id: "6885344"
    title: Banner image specs and sizing
    url: https://intercom.help/pyn/en/articles/6885344-banner-image-specs-and-sizing
    note: "Pyn 1 article, kept for reference"
---

You have a banner or a document that several messages will use. Uploading it to the Library once means every editor can pick it from **From Library**.

## Before you start

- The file is one of the supported types listed in [Media types and scan states](https://support.pynhq.com/library/media/reference-media-types/).

![Upload Media takes a dropped file or opens a file picker.](https://support.pynhq.com/media/library/media/library-media-upload-dialog.png)

## Steps

1. In Pyn, open **Library** in the left navigation and select **Everything** under **Media** in the left rail.

2. Select **Upload** at the top right. The **Upload Media** dialog opens.

3. Drop the file onto **Drop files here or click to browse**, or select it to choose a file. The dialog reads **Uploading...** while the file transfers.

4. The dialog closes and the new media item's panel opens on the right. While the scan runs the panel shows only **Malware Scan: Scanning**; it refreshes on its own.

5. When the scan finishes, the preview appears and the **Details** tab lists **Content Type**, **Upload Filename**, **Malware Scan** and, for images, width and height.

> **Caution:** A file whose scan result is **Infected** shows the notice **Potential malware or viruses detected. This media will not display and cannot be used.** Upload a clean copy instead.

## What you should see

The file is the first tile on the **Everything** view. Select the preview in its panel to open the file in a new tab. It is now offered under **From Library** in every message and content editor.

## Related

- [Insert media in a message](https://support.pynhq.com/library/media/insert-media-in-a-message/) to use the upload.
- [Media types and scan states](https://support.pynhq.com/library/media/reference-media-types/) for supported files and what each scan state means.

## Related Intercom articles

- [Add visual content to your message (Pyn 2)](https://intercom.help/pyn/en/articles/13872876-add-visual-content-to-your-message-pyn-2) — replaces
- [Banner image specs and sizing](https://intercom.help/pyn/en/articles/6885344-banner-image-specs-and-sizing) — Pyn 1 article, kept for reference