---
title: "Media types and scan states"
description: "The file types the Library accepts, what the media panel shows, and what the Scanning, Clean, Infected and Error scan states mean."
sidebar:
  order: 3
area: library
feature: media
appPath: /library/home
lastVerified: 2026-10-22
version: "2026-10-16"
audience: admin
related:
  - library/media/upload-media
  - library/media/insert-media-in-a-message
intercom:
  - id: "13872876"
    title: Add visual content to your message (Pyn 2)
    url: https://intercom.help/pyn/en/articles/13872876-add-visual-content-to-your-message-pyn-2
    note: draws on
  - id: "6885344"
    title: Banner image specs and sizing
    url: https://intercom.help/pyn/en/articles/6885344-banner-image-specs-and-sizing
    note: Pyn 1 article
---

The Library accepts images, video and documents. Every upload is scanned for malware, and the scan result decides whether the file can be shown and used.

## Supported file types

| Kind | Types | How it displays |
| --- | --- | --- |
| Images | GIF, JPEG, PNG, SVG, WebP | Inline in messages and content; the media panel shows the image and its width and height. |
| Video | MP4, WebM | A video player in content and in the media panel. |
| Documents | PDF, Word (DOC, DOCX), Excel (XLS, XLSX), PowerPoint (PPT, PPTX), Pages, Numbers, Keynote, OpenDocument text, spreadsheet and presentation (ODT, ODS, ODP), RTF, TXT, CSV | A PDF previews in the panel; other documents show a blank tile and open in a new tab. |

The file picker only offers these types, and a file of another type dropped onto the upload area is ignored.

## Scan states

| State | Meaning | What you can do |
| --- | --- | --- |
| **Scanning** | The file has uploaded and is being checked. The panel shows only this field and refreshes every few seconds. | Wait. An image you uploaded a moment ago shows a local preview meanwhile. |
| **Clean** | The scan passed. The file has a public address and displays everywhere. | Insert it, open it, use it. |
| **Infected** | The scanner found malware. The panel shows **Potential malware or viruses detected. This media will not display and cannot be used.** | Archive the item and upload a clean file. |
| **Error** | The scan could not complete. The file does not display. | Upload the file again. |

## Media panel fields

| Field | Meaning |
| --- | --- |
| **Content Type** | The file's type, for example `image/png`. |
| **Upload Filename** | The name of the file you uploaded. The item's title starts as the same name. |
| **Malware Scan** | One of the states above. |
| Width, height | Pixel size, images only. |

## Where media lives

Media uploaded from the **Media** view belongs to the Library and is offered under **From Library** everywhere. Media uploaded from a message or content editor's **Local** tab belongs to that message or content and is listed on its **Local** tab. The **Media** view groups Library media by Journey moment where a moment is set.

## Related

- [Upload media](https://support.pynhq.com/library/media/upload-media/) for adding files from the Media view.
- [Insert media in a message](https://support.pynhq.com/library/media/insert-media-in-a-message/) for using them.

## Related Intercom articles

- [Add visual content to your message (Pyn 2)](https://intercom.help/pyn/en/articles/13872876-add-visual-content-to-your-message-pyn-2) — draws on
- [Banner image specs and sizing](https://intercom.help/pyn/en/articles/6885344-banner-image-specs-and-sizing) — Pyn 1 article