--- title: "Journey" description: "The Journey is a board of the employee lifecycle: categories hold moments, and each moment links to the flows and content that serve it." sidebar: label: Overview order: 0 area: journey appPath: /journey/home audience: admin related: - journey/tutorial-build-your-journey-map - journey/reference-moment-properties - flows - library intercom: - id: "8103377" title: What is an employee journey? (Pyn 2) url: https://intercom.help/pyn/en/articles/8103377-what-is-an-employee-journey-pyn-2 note: draws on - id: "8103386" title: How we build our maps (Pyn 2) url: https://intercom.help/pyn/en/articles/8103386-how-we-build-our-maps-pyn-2 note: draws on - id: "7174861" title: Learn about the employee journey and employee journey map url: https://intercom.help/pyn/en/articles/7174861 note: draws on - id: "11594210" title: Customize Your Employee Journey Map (Pyn 2) url: https://intercom.help/pyn/en/articles/11594210-customize-your-employee-journey-map-pyn-2 - id: "8103927" title: How to filter your Map (Pyn 2) url: https://intercom.help/pyn/en/articles/8103927-how-to-filter-your-map-pyn-2 - id: "12062347" title: Analyze your Employee Journey with Metrics (Pyn 2) url: https://intercom.help/pyn/en/articles/12062347-analyze-your-employee-journey-with-metrics-pyn-2 --- The Journey is a map of what employees experience at your company, from the first interview to alumni. It is laid out as a board: each column is a **category** such as Onboarding, and each card in it is a **moment** such as First day. Open a moment to see the flows and content behind it, mark how well you cover it today, and decide what to improve next. Everyone in the workspace can read the Journey. Admins add, move and archive categories and moments. ![Journey > Whole Journey maps every moment by lifecycle category.](https://support.pynhq.com/media/journey/overview/journey-overview-map.png) ## Concepts - **Category**: a column on the board that groups related moments, for example Onboarding or Leave and Life Events. A category has a title, an emoji, a colour and a description. - **Moment**: a card inside a category that employees would recognise as one experience, for example 90-day check-in or Return from parental leave. A moment carries the properties you use to plan: Current State, Level of Effort, Priority, Department, an Owner and Stakeholders. - **Flows and content on a moment**: automations, campaign templates and library content are attached to moments. The moment's **Flows** and **Content** tabs list them, and the template catalogue offers more to add. - **Views**: the Journey ships with three views, **Whole Journey**, **High Priority** and **Archived**. Filters, Find and Metrics change what you see; **Save as New View** keeps that as a view of your own. - **Metrics**: each card shows a number for the chosen metric (Employees, Deliveries, Clicks or Actions) over a date range, so the map doubles as a report. ## What you can do here - Build the map: [Add a category](https://support.pynhq.com/journey/add-a-category/), [Add a moment](https://support.pynhq.com/journey/add-a-moment/), [Reorder moments and categories](https://support.pynhq.com/journey/reorder-moments-and-categories/), [Archive a moment](https://support.pynhq.com/journey/archive-a-moment/). - Plan: [Set a moment's properties](https://support.pynhq.com/journey/set-moment-properties/), [Filter the map](https://support.pynhq.com/journey/filter-the-map/), [Save a view](https://support.pynhq.com/journey/save-a-view/). - Act: [Attach a flow or content to a moment](https://support.pynhq.com/journey/attach-a-flow-to-a-moment/). - Report: [Read journey metrics](https://support.pynhq.com/journey/read-journey-metrics/), [Export the map as an image](https://support.pynhq.com/journey/export-the-map/). - [Tutorial: build your journey map](https://support.pynhq.com/journey/tutorial-build-your-journey-map/): Prioritise the moments that matter, then attach flows to them. About 30 minutes. - [Reference: moment properties](https://support.pynhq.com/journey/reference-moment-properties/): Every option on a moment and what it means, plus the three views. ## Where it is in the app Open **Journey** in the primary navigation on the left of every page, or open `/journey/home`. It lands on **Whole Journey**; the other views are listed under **Journey** in the left rail. ## Related - [Build your journey map](https://support.pynhq.com/journey/tutorial-build-your-journey-map/) to go from the starter map to a prioritised plan with flows attached. - [Moment properties](https://support.pynhq.com/journey/reference-moment-properties/) for the meaning of every option on a moment. - [Flows](https://support.pynhq.com/flows/) for the automations and campaign templates a moment points to. - [Library](https://support.pynhq.com/library/) for the content a moment points to. ## Related Intercom articles - [What is an employee journey? (Pyn 2)](https://intercom.help/pyn/en/articles/8103377-what-is-an-employee-journey-pyn-2) — draws on - [How we build our maps (Pyn 2)](https://intercom.help/pyn/en/articles/8103386-how-we-build-our-maps-pyn-2) — draws on - [Learn about the employee journey and employee journey map](https://intercom.help/pyn/en/articles/7174861) — draws on - [Customize Your Employee Journey Map (Pyn 2)](https://intercom.help/pyn/en/articles/11594210-customize-your-employee-journey-map-pyn-2) - [How to filter your Map (Pyn 2)](https://intercom.help/pyn/en/articles/8103927-how-to-filter-your-map-pyn-2) - [Analyze your Employee Journey with Metrics (Pyn 2)](https://intercom.help/pyn/en/articles/12062347-analyze-your-employee-journey-with-metrics-pyn-2)