---
title: "Microsoft Teams"
description: "Deliver flows as Teams direct messages and channel posts. Teams is in early access: you request it from the Available view and Pyn sets it up with your Teams administrator."
sidebar:
  label: Overview
  order: 0
area: integrations
feature: ms-teams
appPath: /settings/integrations/available
lastVerified: 2026-10-22
version: "2026-10-16"
audience: admin
related:
  - integrations
  - integrations/slack
  - settings/senders/sender-types-and-states
  - integrations/needs-attention
intercom:
  - id: "9621229"
    title: Using Pyn with Microsoft Teams (Pyn 1)
    url: https://intercom.help/pyn/en/articles/9621229-using-pyn-with-microsoft-teams-pyn-1
    note: "Pyn 1 article, kept for reference"
  - id: "9623756"
    title: Connect to Microsoft Teams (Pyn 1)
    url: https://intercom.help/pyn/en/articles/9623756-connect-to-microsoft-teams-pyn-1
    note: "Pyn 1 article, kept for reference"
  - id: "9621416"
    title: Send to a Teams channel (Pyn 1)
    url: https://intercom.help/pyn/en/articles/9621416-send-to-a-teams-channel-pyn-1
    note: "Pyn 1 article, kept for reference"
  - id: "9623751"
    title: Connect your personal Teams account with Pyn (Pyn 1)
    url: https://intercom.help/pyn/en/articles/9623751-connect-your-personal-teams-account-with-pyn-pyn-1
    note: "Pyn 1 article, kept for reference"
  - id: "9621234"
    title: What read/write access does Pyn use for the Teams integration?
    url: https://intercom.help/pyn/en/articles/9621234-what-read-write-access-does-pyn-use-for-the-teams-integration
    note: "Pyn 1 article, kept for reference"
---

The Microsoft Teams integration lets a step send a direct message or post to a channel in Teams, from the Pyn app or from a colleague's own Teams account. It is in early access: the tile under **Available** opens a request rather than a sign-in, and Pyn's team installs the Pyn app in your Teams tenant with your administrator and pairs it to your workspace.

## Before you start

- You are an admin or owner in Pyn.
- Your Teams administrator can add the Pyn app to a team in your tenant; the pairing starts from the team the app is installed in.
- Decide which team's channels you want to post to and who should be able to send as themselves.

## Connect

1. In Pyn, open **Settings** in the left navigation, then **Available** under **Integrations**.

2. Find the **Microsoft Teams** tile, marked **Early Access**, and select it.

3. In **Get started with Pyn today**, select **Request Now**. A booking page opens; pick a time, and mention Teams.

4. Pyn's team walks your Teams administrator through installing the Pyn app in a team and pairs that team to your workspace. The integration then appears under **Installed** with the **Tenant Id**, **Bot Id** and **Service URL** on its Details tab.

## What syncs

- Members of the paired team, with display name, email and user principal name, so Pyn can match them to employees by work email. Pyn reconciles the team daily.
- The team's channels, so a step can post to one.
- Senders: the Pyn app itself, and any colleague who connects their own Teams account, listed under **Settings > General > Senders** as a Teams sender.
- Each message is a delivery in [Activity](https://support.pynhq.com/activity/); a bounce is logged as "Delivery bounced" with the cause on the individual delivery.

## Test it

Once the integration shows **Active**, add a Teams step to a test automation in [Automations](https://support.pynhq.com/flows/automations/), enrol yourself and check the message arrives in Teams. Conditional senders also support the Teams medium.

## Reconnect or disconnect

If the app is removed from the team or its credentials stop working, the integration moves to **Needs Attention 🚨** with a notice "The credentials for the Microsoft Teams integration are not valid", and a Teams sender raises "The credentials for the Microsoft Teams sender are not valid". Contact support@pynhq.com to re-pair; **Deactivate** and **Activate** work as for any integration.

## Troubleshooting

| What you see | What it means |
| --- | --- |
| The tile says **Early Access** | Teams is set up with Pyn rather than self-serve. Select the tile and request it. |
| A message to a channel fails | The channel is private, or the Pyn app is not a member of it. Add the app to the channel. |
| Someone is not matched to Teams | Their Teams email differs from the work email in your HRIS. Team membership alone does not create an employee. |

## Related

- [Integrations](https://support.pynhq.com/integrations/) for the catalogue.
- [Slack](https://support.pynhq.com/integrations/slack/) for the self-serve messaging integration.
- [Sender types and states](https://support.pynhq.com/settings/senders/sender-types-and-states/) for Teams senders.
- [Fix a sender or integration that needs attention](https://support.pynhq.com/integrations/needs-attention/) when the tile shows Error.

## Related Intercom articles

- [Using Pyn with Microsoft Teams (Pyn 1)](https://intercom.help/pyn/en/articles/9621229-using-pyn-with-microsoft-teams-pyn-1) — Pyn 1 article, kept for reference
- [Connect to Microsoft Teams (Pyn 1)](https://intercom.help/pyn/en/articles/9623756-connect-to-microsoft-teams-pyn-1) — Pyn 1 article, kept for reference
- [Send to a Teams channel (Pyn 1)](https://intercom.help/pyn/en/articles/9621416-send-to-a-teams-channel-pyn-1) — Pyn 1 article, kept for reference
- [Connect your personal Teams account with Pyn (Pyn 1)](https://intercom.help/pyn/en/articles/9623751-connect-your-personal-teams-account-with-pyn-pyn-1) — Pyn 1 article, kept for reference
- [What read/write access does Pyn use for the Teams integration?](https://intercom.help/pyn/en/articles/9621234-what-read-write-access-does-pyn-use-for-the-teams-integration) — Pyn 1 article, kept for reference