---
title: "Plans and what each unlocks"
description: "The plans a Pyn workspace can be on, what the app does differently on each, how add-ons show their availability, and where to ask for an upgrade."
sidebar:
  order: 2
area: getting-started
feature: plans
appPath: /addons/all
lastVerified: 2026-10-22
version: "2026-10-16"
audience: admin
screenshots:
  - id: getting-started-plans-addons
    caption: The Addons gallery, one tile per capability.
  - id: getting-started-plans-compare
    caption: The Compare plans dialog, opened from the Flows banner.
related:
  - addons
  - flows/automations
  - account/workspaces
  - account/profile
---

Every workspace is on one plan. The plan is set by Pyn, not from inside the app; what you can change from the app is to ask for an upgrade. The pages below describe what the app does differently on each plan, and how the **Addons** catalogue and the **Compare plans** dialog present the tiers.

![The Addons gallery, one tile per capability.](https://support.pynhq.com/media/getting-started/plans/getting-started-plans-addons.png)

## The plans

| Plan | Who is on it | What the app does |
| --- | --- | --- |
| **Free** | New workspaces created from the sign-in page | One automation may be on at a time. Flows shows "Your plan includes one free automation!" with **Activate an automation**, and once one is on, "You've enabled your one free automation! Upgrade to create more and unlock additional features." with **Upgrade for unlimited automations**. |
| **Playground** | Workspaces filled with sample data for exploring Pyn | Shows the **You're in Playground Mode** banner with **Exit**; hidden from the **Switch Workspace** list. |
| **Team** | Paid customers | No automation limit. The **Compare plans** dialog calls this tier **Scale**. |
| **Enterprise** | Paid customers on an enterprise agreement | No automation limit. The **AI** item is left out of the navigation. Add-ons marked **Enterprise Tier** are included. |
| **Classic** | Workspaces migrated from Pyn 1 (Classic) | Marks a workspace that came from Pyn 1; it is not a plan you can choose. |

A workspace shows its plan nowhere as a label. The banner on Flows, the chips in Addons and the **Your plan** button in **Compare plans** are how you tell.

## How add-ons show availability

**Addons** (Owners and Admins; `/addons/all`) is a gallery of capabilities. Each tile carries a footer:

| Footer | Meaning | What opening the tile offers |
| --- | --- | --- |
| **Installed** | The add-on is on in this workspace | "Congratulations! This Addon is installed and working in this Workspace." |
| **Upgrade Available** | Part of the Team (Scale) tier and off in this workspace | An **Upgrade** button that puts you on the waitlist; the tile then reads "Addon Requested! We'll be in touch soon with next steps." |
| **Enterprise Tier** | Part of the Enterprise tier | A **Request Demo** button |

The catalogue, with the tier each add-on belongs to:

| Add-on | Tier |
| --- | --- |
| Pyn fundamentals | Free |
| Forms and Polls | Team |
| Buddy Program | Team |
| JIRA, Asana, ServiceNow | Team |
| Culture Amp | Team |
| Security Compliance | Team |
| Slack/Teams #Channels | Enterprise |
| Calendar Meetings | Enterprise |
| Manager Digest | Enterprise |
| LMS Integration | Enterprise |
| SMS | Enterprise |
| Mentor Program | Enterprise |
| Personalized Note | Enterprise |
| Custom Code | Enterprise |

## The Compare plans dialog

**Upgrade for unlimited automations** on the Flows banner opens **Compare plans**, with a **Monthly** / **Yearly** switch and three columns; the middle one is marked **Recommended**.

![The Compare plans dialog, opened from the Flows banner.](https://support.pynhq.com/media/getting-started/plans/getting-started-plans-compare.png)

| Column | Price shown | Listed features |
| --- | --- | --- |
| **Starter** (the free plan; marked **Your plan**) | Free, unlimited seats | Employee Journey Designer; one activation and one campaign for free; send emails, Slack and Teams; chat support; one manual and one automated trigger |
| **Scale** (the Team plan) | Per employee per month, 200 employees minimum, unlimited seats | Everything in Starter plus unlimited automations, three-level security, alternative email recipient, custom fonts, custom domains and senders, saved recipient filters, HRIS support beyond BambooHR, security review, GDPR and DPA review, email support |
| **Enterprise** | Custom | Everything in Scale plus internationalisation, SMS, advanced permissions, custom branding, data retention, cohorts, custom integrations and onboarding, benchmarks, support SLAs, payment terms, a support Slack channel, a dedicated CS partner, buddy automation, conditional senders |

Both paid columns end in **Request upgrade**. The dialog is a summary for comparison; the plan tables above describe what the app enforces.

## Asking for an upgrade

- **Request upgrade** in **Compare plans**, **Upgrade** or **Request Demo** on an add-on, and **Contact Sales** in the profile menu all open a request to Pyn's sales team.
- A paid feature seen in a free workspace carries a 💎 line saying it is a paid feature, that you can view it in the Playground, and offering a **contact sales** link that opens the same request.

## Related

- [Addons](https://support.pynhq.com/addons/) for each add-on in detail.
- [Automations](https://support.pynhq.com/flows/automations/) for the one automation a free workspace runs.
- [Workspaces](https://support.pynhq.com/account/workspaces/) for sandbox and playground workspaces.
- [Profile](https://support.pynhq.com/account/profile/) for the Contact Sales item.