---
title: "Create a conditional sender"
description: "Send one step from different senders depending on who receives it, with ordered audience rules and a fallback, so regional HR leads sign their own region's messages."
sidebar:
  order: 2
area: flows
feature: steps
appPath: /settings/general/conditional-senders
lastVerified: 2026-10-22
version: "2026-10-16"
audience: admin
screenshots:
  - id: flows-steps-conditional-sender-dialog
    caption: The Create Conditional Sender dialog with a medium, a fallback sender and one rule.
related:
  - flows/steps/choose-a-sender
  - directory/employee-groups
  - settings/general
intercom:
  - id: "9312783"
    title: Configure Conditional Senders
    url: https://intercom.help/pyn/en/articles/9312783-configure-conditional-senders
    note: "Pyn 1 article, kept for reference"
---

One onboarding flow, three countries, three HR partners who want to sign their own welcome. A conditional sender is a named list of rules, "if the recipient is in this group, send from this sender", with a fallback for everyone else. A step uses it in **From** like any other sender.

## Before you start

- You are an Admin.
- The senders you will route to exist under **Settings**, **Senders**, and they all send through the same medium (email, Slack or Teams).
- The groups you will match on exist in [Employee Groups](https://support.pynhq.com/directory/employee-groups/).

![A conditional sender is a medium, a fallback sender and ordered audience rules.](https://support.pynhq.com/media/flows/steps/flows-steps-conditional-sender-dialog.png)

## Steps

1. In Pyn, open **Settings** in the left navigation, then select **Conditional Senders** under **General**.

2. Select **Add** in the top-right corner. The **Create Conditional Sender** dialog opens.

3. Enter a **Name**, for example `Regional HR leads`, and choose the **Medium**: **Email**, **Slack** or **Teams**. The medium cannot be changed once the conditional sender exists.

4. Under **Fallback sender**, choose the sender used when no rule matches.

5. Open **Rule 1**. Set its audience (**Lifecycle**, **Included**, **Excluded**) and, under **Send from**, the sender for that audience. The **Audience Preview** shows who matches.

6. Select **Add rule** for each further case, up to 20. Use the arrows to move a rule up or down: rules are tried in order and the first match wins.

7. Select **Save**. The button stays disabled until the name, the fallback and every rule's sender and lifecycle are set.

8. Open a step in an automation, select **From**, and choose the conditional sender under **Conditional Senders**.

> **Note:** Rules match employee recipients only. A channel post or a custom email recipient always goes from the fallback sender.

## What you should see

The **Conditional Senders** table lists the name, medium and number of rules; it also appears in **All senders** as a row marked **Conditional**. On a step, **From** shows the conditional sender's name and, on hover, each rule and the fallback. In **Preview**, choosing an employee under **Preview for principal** shows the sender the rules pick for them, and **Send a test to yourself** sends from the sender picked for you.

## Related

- [Choose a sender](https://support.pynhq.com/flows/steps/choose-a-sender/) for the senders a rule can route to.
- [Employee Groups](https://support.pynhq.com/directory/employee-groups/) for the groups rules match on.
- [Settings, General](https://support.pynhq.com/settings/general/) for where Conditional Senders lives.

## Related Intercom articles

- [Configure Conditional Senders](https://intercom.help/pyn/en/articles/9312783-configure-conditional-senders) — Pyn 1 article, kept for reference