---
title: "Add reminders"
description: "Send up to three follow-ups to the recipient of an actionable message, a chosen number of days after it was delivered, that stop the moment they act."
sidebar:
  order: 2
area: flows
feature: steps
appPath: /flows/home
lastVerified: 2026-10-22
version: "2026-10-16"
audience: admin
screenshots:
  - id: flows-steps-reminders-tab
    caption: The Reminders tab with one reminder set to 2 days after send.
related:
  - flows/steps/add-a-button-to-a-message
  - flows/steps/add-escalations
  - activity/actions
intercom:
  - id: "13642436"
    title: Set up Reminders for Messages (Pyn 2)
    url: https://intercom.help/pyn/en/articles/13642436-set-up-reminders-for-messages-pyn-2
    note: replaces
  - id: "6011030"
    title: Add a reminder to your message (Pyn 1)
    url: https://intercom.help/pyn/en/articles/6011030-add-a-reminder-to-your-message-pyn-1
    note: "Pyn 1 article, kept for reference"
---

A manager asked to pick a buddy, an employee asked to sign the handbook: most people act on the second ask if not the first. A reminder sends the same message again a set number of days after the original was delivered, and only while the original is still unactioned.

## Before you start

- The step is a **Send Direct Message** or **Send Email to Employee** step with a tracked button or embedded form; see [Add a button to a message](https://support.pynhq.com/flows/steps/add-a-button-to-a-message/).

![Add reminder adds a follow-up a chosen number of days after the message is delivered.](https://support.pynhq.com/media/flows/steps/flows-steps-reminders-tab.png)

## Steps

1. In Pyn, open the automation from **Flows**, **Automations**, and select the step.

2. Select the **Reminders** tab. It reads **No reminders configured.** on a new step.

3. Select **Add reminder**. A row appears reading **2 days after send**.

4. Change the number of days if you want: any whole number from 1 to 90. One reminder two or three days after the original suits most asks; a week later suits a longer task.

5. Select **Add reminder** again for a second or third follow-up, each with its own delay. Three is the maximum.

6. Close the drawer. Reminders are saved with the step and take effect when you **Publish** the automation.

> **Caution:** On a step with nothing to action, the tab warns **This step has no actionable content such as buttons or forms.** Any reminders you add there always send, because nothing can mark the step actioned.

## How reminders behave

- Pyn creates the reminders when the original delivery is delivered, so each delay counts from the moment the recipient got the message, at the same time of day.
- A reminder is a copy of the original message from the same sender in the same medium.
- Once the recipient clicks a tracked button or submits the form, every remaining reminder is cancelled. Stopping the enrollment cancels them too.
- Calendar invitations, channel invitations and tickets have no reminders.

## What you should see

Under [Enrollments](https://support.pynhq.com/activity/enrollments/), a delivered step lists its reminders beneath it, each **Scheduled** for its day and then **Delivered** or cancelled. The [Actions](https://support.pynhq.com/activity/actions/) view shows the original ask as **Unactioned** until the person acts, whichever message they act from.

## Related

- [Add a button to a message](https://support.pynhq.com/flows/steps/add-a-button-to-a-message/) to make the step actionable.
- [Add escalations](https://support.pynhq.com/flows/steps/add-escalations/) to tell someone else when reminders are not enough.
- [Actions](https://support.pynhq.com/activity/actions/) to see who has acted.

## Related Intercom articles

- [Set up Reminders for Messages (Pyn 2)](https://intercom.help/pyn/en/articles/13642436-set-up-reminders-for-messages-pyn-2) — replaces
- [Add a reminder to your message (Pyn 1)](https://intercom.help/pyn/en/articles/6011030-add-a-reminder-to-your-message-pyn-1) — Pyn 1 article, kept for reference