{
  "count": 256,
  "generatedAt": "2026-10-23T09:45:44.765Z",
  "site": "https://support.pynhq.com/",
  "siteVersion": "0.0.1",
  "stories": [
    {
      "description": "Help and education for the Pyn app: set up your workspace, run flows, and understand what your employees see.",
      "markdownUrl": "https://support.pynhq.com/index.md",
      "slug": "index",
      "title": "Pyn Help",
      "url": "https://support.pynhq.com/"
    },
    {
      "appPath": "/home",
      "area": "getting-started",
      "areaLabel": "Getting started",
      "audience": "admin",
      "description": "What Pyn is, how a flow works, and the path from a new workspace to your first live automation.",
      "intercom": [
        {
          "id": "13336486",
          "note": "draws on",
          "title": "Getting started guide (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/13336486-getting-started-guide-pyn-2"
        },
        {
          "id": "6002223",
          "note": "Pyn 1 article, kept for reference",
          "title": "Welcome to Pyn (Pyn 1)",
          "url": "https://intercom.help/pyn/en/articles/6002223-welcome-to-pyn-pyn-1"
        },
        {
          "id": "8066861",
          "title": "Create a Workspace (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/8066861-create-a-workspace-pyn-2"
        },
        {
          "id": "12691830",
          "title": "How to Set up the First Day (Onboarding) Flow (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/12691830-how-to-set-up-the-first-day-onboarding-flow-pyn-2"
        },
        {
          "id": "11518130",
          "title": "Add/Remove a User to Your Pyn Account (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/11518130-add-remove-a-user-to-your-pyn-account-pyn-2"
        },
        {
          "id": "12044706",
          "title": "Manage Pyn Permission Types (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/12044706-manage-pyn-permission-types-pyn-2"
        },
        {
          "id": "16838066",
          "title": "Enabling Single Sign On (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/16838066-enabling-single-sign-on-pyn-2"
        }
      ],
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/getting-started.md",
      "related": [
        "getting-started/tutorial-set-up-your-workspace",
        "getting-started/tutorial-launch-first-day-onboarding",
        "getting-started/roles-and-permissions",
        "getting-started/plans"
      ],
      "slug": "getting-started",
      "title": "Getting started",
      "url": "https://support.pynhq.com/getting-started/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/flows/home",
      "area": "getting-started",
      "areaLabel": "Getting started",
      "audience": "admin",
      "description": "Build a start-date flow with a pre-start email, a day-one welcome and a manager nudge, test it on yourself, review the first enrollments and switch it to Automated.",
      "feature": "onboarding",
      "intercom": [
        {
          "id": "12691830",
          "note": "replaces",
          "title": "How to Set up the First Day (Onboarding) Flow (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/12691830-how-to-set-up-the-first-day-onboarding-flow-pyn-2"
        },
        {
          "id": "6024064",
          "note": "Pyn 1 article, kept for reference",
          "title": "How to customize the onboarding packet (Pyn 1)",
          "url": "https://intercom.help/pyn/en/articles/6024064-how-to-customize-the-onboarding-packet-pyn-1"
        }
      ],
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/getting-started/tutorial-launch-first-day-onboarding.md",
      "related": [
        "flows/automations",
        "activity/enrollments",
        "directory/employees",
        "getting-started/tutorial-set-up-your-workspace"
      ],
      "screenshots": [
        {
          "caption": "The automation editor, with the trigger at the top and the steps in schedule order.",
          "id": "flows-automations-editor"
        }
      ],
      "slug": "getting-started/tutorial-launch-first-day-onboarding",
      "title": "Launch first-day onboarding end to end",
      "url": "https://support.pynhq.com/getting-started/tutorial-launch-first-day-onboarding/",
      "version": "2026-10-16",
      "video": "getting-started-onboarding-tour"
    },
    {
      "appPath": "/home",
      "area": "getting-started",
      "areaLabel": "Getting started",
      "audience": "admin",
      "description": "From an empty workspace to a live flow: bring in employees, connect a channel, brand your emails, invite your team and turn on one automation.",
      "feature": "setup",
      "intercom": [
        {
          "id": "13336486",
          "note": "draws on",
          "title": "Getting started guide (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/13336486-getting-started-guide-pyn-2"
        },
        {
          "id": "8066861",
          "note": "draws on",
          "title": "Create a Workspace (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/8066861-create-a-workspace-pyn-2"
        }
      ],
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/getting-started/tutorial-set-up-your-workspace.md",
      "related": [
        "account/workspaces/create-a-workspace",
        "home/complete-the-getting-started-checklist",
        "integrations",
        "settings",
        "getting-started/tutorial-launch-first-day-onboarding"
      ],
      "screenshots": [
        {
          "caption": "Settings, Integrations, Available lists every system you can connect; hovering a tile shows Click to Install.",
          "id": "getting-started-setup-integrations-available"
        },
        {
          "caption": "The Invite user dialog from Settings, Current Users.",
          "id": "getting-started-setup-invite-dialog"
        }
      ],
      "slug": "getting-started/tutorial-set-up-your-workspace",
      "title": "Set up your workspace in 30 minutes",
      "url": "https://support.pynhq.com/getting-started/tutorial-set-up-your-workspace/",
      "version": "2026-10-16",
      "video": "getting-started-setup-tour"
    },
    {
      "appPath": "/home",
      "area": "getting-started",
      "areaLabel": "Getting started",
      "audience": "admin",
      "description": "Decide what changes when Pyn starts sending, who needs to know, and how to announce it so the first messages are expected rather than a surprise.",
      "feature": "rollout",
      "intercom": [
        {
          "id": "6002206",
          "note": "draws on",
          "title": "Communicate to your organization about Pyn",
          "url": "https://intercom.help/pyn/en/articles/6002206-communicate-to-your-organization-about-pyn"
        }
      ],
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/getting-started/communicate-the-rollout.md",
      "related": [
        "getting-started/tutorial-set-up-your-workspace",
        "getting-started/invite-your-team",
        "flows/campaign-templates",
        "library"
      ],
      "slug": "getting-started/communicate-the-rollout",
      "title": "Communicate the rollout",
      "url": "https://support.pynhq.com/getting-started/communicate-the-rollout/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/settings/general/current-users",
      "area": "getting-started",
      "areaLabel": "Getting started",
      "audience": "admin",
      "description": "Invite a colleague to your Pyn workspace by email, choose their role, resend an invitation, change a role later or remove someone's access.",
      "feature": "team",
      "intercom": [
        {
          "id": "11518130",
          "note": "replaces",
          "title": "Add/Remove a User to Your Pyn Account (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/11518130-add-remove-a-user-to-your-pyn-account-pyn-2"
        },
        {
          "id": "12044706",
          "note": "draws on",
          "title": "Manage Pyn Permission Types (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/12044706-manage-pyn-permission-types-pyn-2"
        }
      ],
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/getting-started/invite-your-team.md",
      "related": [
        "getting-started/roles-and-permissions",
        "account/sign-in",
        "home/complete-the-getting-started-checklist",
        "settings/general"
      ],
      "screenshots": [
        {
          "caption": "Settings, General, Current Users lists each user with their email, last seen, role and status.",
          "id": "getting-started-roles-current-users"
        },
        {
          "caption": "The Invite user dialog asks for an email address and a role.",
          "id": "getting-started-setup-invite-dialog"
        }
      ],
      "slug": "getting-started/invite-your-team",
      "title": "Invite your team",
      "url": "https://support.pynhq.com/getting-started/invite-your-team/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/addons/all",
      "area": "getting-started",
      "areaLabel": "Getting started",
      "audience": "admin",
      "description": "The plans a Pyn workspace can be on, what the app does differently on each, how add-ons show their availability, and where to ask for an upgrade.",
      "feature": "plans",
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/getting-started/plans.md",
      "related": [
        "addons",
        "flows/automations",
        "account/workspaces",
        "account/profile"
      ],
      "screenshots": [
        {
          "caption": "The Addons gallery, one tile per capability.",
          "id": "getting-started-plans-addons"
        },
        {
          "caption": "The Compare plans dialog, opened from the Flows banner.",
          "id": "getting-started-plans-compare"
        }
      ],
      "slug": "getting-started/plans",
      "title": "Plans and what each unlocks",
      "url": "https://support.pynhq.com/getting-started/plans/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/settings/general/current-users",
      "area": "getting-started",
      "areaLabel": "Getting started",
      "audience": "admin",
      "description": "The four workspace roles, which navigation items and actions each one unlocks, who can change whose role, and how the labels differ between screens.",
      "feature": "roles",
      "intercom": [
        {
          "id": "12044706",
          "note": "replaces",
          "title": "Manage Pyn Permission Types (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/12044706-manage-pyn-permission-types-pyn-2"
        },
        {
          "id": "16838066",
          "note": "draws on",
          "title": "Enabling Single Sign On (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/16838066-enabling-single-sign-on-pyn-2"
        },
        {
          "id": "6002205",
          "note": "Pyn 1 article",
          "title": "Add or deactivate users and admins (Pyn 1)",
          "url": "https://intercom.help/pyn/en/articles/6002205-add-or-deactivate-users-and-admins-pyn-1"
        }
      ],
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/getting-started/roles-and-permissions.md",
      "related": [
        "getting-started/invite-your-team",
        "home/navigate-pyn",
        "integrations/sso",
        "account/profile"
      ],
      "screenshots": [
        {
          "caption": "The Role column in Current Users shows Owner, Admin, Power or User.",
          "id": "getting-started-roles-current-users"
        }
      ],
      "slug": "getting-started/roles-and-permissions",
      "title": "Roles and permissions",
      "url": "https://support.pynhq.com/getting-started/roles-and-permissions/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/directory/home",
      "area": "getting-started",
      "areaLabel": "Getting started",
      "audience": "employee",
      "description": "The control bar on every table and board in Pyn: the view menu, Filters, Sort, Find, Metrics, Save View, and the three kinds of export.",
      "feature": "views",
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/getting-started/views-filters-search-and-export.md",
      "related": [
        "home/navigate-pyn",
        "activity",
        "directory",
        "notices"
      ],
      "screenshots": [
        {
          "caption": "The Filters menu on the Employees table lists one submenu per filterable property.",
          "id": "getting-started-views-control-bar"
        },
        {
          "caption": "On a built-in view the view menu offers Change View Type, Rows per page, Duplicate View and Export.",
          "id": "getting-started-views-customize-menu"
        },
        {
          "caption": "A changed view shows its controls as dirty and enables Save View or Save as New View.",
          "id": "getting-started-views-save-view"
        }
      ],
      "slug": "getting-started/views-filters-search-and-export",
      "title": "Views, filters, search and export",
      "url": "https://support.pynhq.com/getting-started/views-filters-search-and-export/",
      "version": "2026-10-16"
    },
    {
      "area": "for-employees",
      "areaLabel": "For employees and managers",
      "audience": "employee",
      "description": "What it means when a message from Pyn arrives in your inbox, Slack or Teams, how to act on it, how to reply, and what Pyn records about you.",
      "intercom": [
        {
          "id": "6767588",
          "note": "draws on",
          "title": "Using Pyn with Slack",
          "url": "https://intercom.help/pyn/en/articles/6767588-using-pyn-with-slack"
        },
        {
          "id": "16304943",
          "title": "Set up a buddy automation (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/16304943-set-up-a-buddy-automation-pyn-2"
        }
      ],
      "markdownUrl": "https://support.pynhq.com/for-employees.md",
      "related": [
        "for-employees/why-you-received-a-message",
        "for-employees/acknowledge-a-message",
        "for-employees/answer-a-form-or-poll",
        "for-employees/privacy-and-your-data",
        "for-employees/for-managers"
      ],
      "slug": "for-employees",
      "title": "For employees and managers",
      "url": "https://support.pynhq.com/for-employees/"
    },
    {
      "area": "for-employees",
      "areaLabel": "For employees and managers",
      "audience": "manager",
      "description": "What Pyn sends you about the people who report to you, why a reminder or an escalation arrives, and how to nominate a buddy.",
      "feature": "for-managers",
      "intercom": [
        {
          "id": "16304943",
          "title": "Set up a buddy automation (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/16304943-set-up-a-buddy-automation-pyn-2"
        }
      ],
      "markdownUrl": "https://support.pynhq.com/for-employees/for-managers.md",
      "related": [
        "for-employees/for-managers/what-nudges-and-escalations-look-like",
        "for-employees/for-managers/pick-a-buddy",
        "for-employees"
      ],
      "slug": "for-employees/for-managers",
      "title": "For managers",
      "url": "https://support.pynhq.com/for-employees/for-managers/"
    },
    {
      "area": "for-employees",
      "areaLabel": "For employees and managers",
      "audience": "manager",
      "description": "Nominate a buddy for a new starter from the people picker in the Slack message Pyn sends you; the choice is written to the new starter's record and starts the buddy's own messages.",
      "feature": "for-managers",
      "intercom": [
        {
          "id": "16304943",
          "note": "draws on",
          "title": "Set up a buddy automation (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/16304943-set-up-a-buddy-automation-pyn-2"
        }
      ],
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/for-employees/for-managers/pick-a-buddy.md",
      "related": [
        "for-employees/answer-a-form-or-poll",
        "flows/automations/tutorial-buddy-programme",
        "for-employees/for-managers/what-nudges-and-escalations-look-like"
      ],
      "slug": "for-employees/for-managers/pick-a-buddy",
      "title": "Pick a buddy",
      "url": "https://support.pynhq.com/for-employees/for-managers/pick-a-buddy/",
      "version": "2026-10-16"
    },
    {
      "area": "for-employees",
      "areaLabel": "For employees and managers",
      "audience": "manager",
      "description": "A reminder is the original message sent again a set number of days later; an escalation is a short generated notice to a manager, skip-level manager, HRBP or buddy saying who has not completed what.",
      "feature": "for-managers",
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/for-employees/for-managers/what-nudges-and-escalations-look-like.md",
      "related": [
        "for-employees/acknowledge-a-message",
        "flows/steps/add-reminders",
        "flows/steps/add-escalations"
      ],
      "slug": "for-employees/for-managers/what-nudges-and-escalations-look-like",
      "title": "What nudges and escalations look like",
      "url": "https://support.pynhq.com/for-employees/for-managers/what-nudges-and-escalations-look-like/",
      "version": "2026-10-16"
    },
    {
      "area": "for-employees",
      "areaLabel": "For employees and managers",
      "audience": "employee",
      "description": "Pyn adds you as a guest to an existing event in your company's Google Calendar or Outlook calendar, so the invitation arrives from the calendar, not from Pyn.",
      "feature": "calendar",
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/for-employees/accept-a-calendar-invitation.md",
      "related": [
        "for-employees/why-you-received-a-message",
        "for-employees"
      ],
      "slug": "for-employees/accept-a-calendar-invitation",
      "title": "Accept a calendar invitation",
      "url": "https://support.pynhq.com/for-employees/accept-a-calendar-invitation/",
      "version": "2026-10-16"
    },
    {
      "area": "for-employees",
      "areaLabel": "For employees and managers",
      "audience": "employee",
      "description": "Select the button in a message from Pyn to confirm you have read a policy, finished a task or opened a page; Pyn records it and stops any reminders.",
      "feature": "messages",
      "intercom": [
        {
          "id": "6010965",
          "note": "Pyn 1 article, kept for reference",
          "title": "Create a Read and Accept message",
          "url": "https://intercom.help/pyn/en/articles/6010965-create-a-read-and-accept-message"
        }
      ],
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/for-employees/acknowledge-a-message.md",
      "related": [
        "for-employees/answer-a-form-or-poll",
        "for-employees/public-pages",
        "for-employees/privacy-and-your-data"
      ],
      "slug": "for-employees/acknowledge-a-message",
      "title": "Acknowledge a message",
      "url": "https://support.pynhq.com/for-employees/acknowledge-a-message/",
      "version": "2026-10-16"
    },
    {
      "area": "for-employees",
      "areaLabel": "For employees and managers",
      "audience": "employee",
      "description": "Answer a Pyn form or poll inside the Slack message it arrived in, or on the respond page an email button opens, and see Submitted when it is recorded.",
      "feature": "forms",
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/for-employees/answer-a-form-or-poll.md",
      "related": [
        "for-employees/acknowledge-a-message",
        "for-employees/public-pages",
        "for-employees/for-managers/pick-a-buddy"
      ],
      "slug": "for-employees/answer-a-form-or-poll",
      "title": "Answer a form or poll",
      "url": "https://support.pynhq.com/for-employees/answer-a-form-or-poll/",
      "version": "2026-10-16"
    },
    {
      "area": "for-employees",
      "areaLabel": "For employees and managers",
      "audience": "employee",
      "description": "What Pyn holds about you comes from your company's HR system; what it records about a message is whether it was delivered, whether you opened a link and whether you acted; only your company's Pyn users see either.",
      "feature": "privacy",
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/for-employees/privacy-and-your-data.md",
      "related": [
        "for-employees/why-you-received-a-message",
        "integrations/hris-fields",
        "integrations/sync-and-matching",
        "concepts/data-and-security"
      ],
      "slug": "for-employees/privacy-and-your-data",
      "title": "Privacy and your data",
      "url": "https://support.pynhq.com/for-employees/privacy-and-your-data/",
      "version": "2026-10-16"
    },
    {
      "area": "for-employees",
      "areaLabel": "For employees and managers",
      "audience": "employee",
      "description": "Two pages a Pyn message can open without a sign-in: the reader page shows an article the People team wrote, and the respond page takes a form or poll answer.",
      "feature": "public-pages",
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/for-employees/public-pages.md",
      "related": [
        "for-employees/acknowledge-a-message",
        "for-employees/answer-a-form-or-poll",
        "for-employees/privacy-and-your-data"
      ],
      "slug": "for-employees/public-pages",
      "title": "The reader and respond pages",
      "url": "https://support.pynhq.com/for-employees/public-pages/",
      "version": "2026-10-16"
    },
    {
      "area": "for-employees",
      "areaLabel": "For employees and managers",
      "audience": "employee",
      "description": "Where a reply goes depends on the channel and the sender: a person's mailbox or Slack account, a company address, or the Pyn app, which no person reads.",
      "feature": "messages",
      "intercom": [
        {
          "id": "6767588",
          "note": "draws on",
          "title": "Using Pyn with Slack",
          "url": "https://intercom.help/pyn/en/articles/6767588-using-pyn-with-slack"
        },
        {
          "id": "6024093",
          "note": "draws on",
          "title": "What read/write access does Pyn use for the Slack integration?",
          "url": "https://intercom.help/pyn/en/articles/6024093-what-read-write-access-does-pyn-use-for-the-slack-integration"
        }
      ],
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/for-employees/reply-to-a-message.md",
      "related": [
        "for-employees/why-you-received-a-message",
        "for-employees/acknowledge-a-message",
        "for-employees"
      ],
      "slug": "for-employees/reply-to-a-message",
      "title": "Reply to a message",
      "url": "https://support.pynhq.com/for-employees/reply-to-a-message/",
      "version": "2026-10-16"
    },
    {
      "area": "for-employees",
      "areaLabel": "For employees and managers",
      "audience": "employee",
      "description": "A message from Pyn was written by your People team, sent from a person or address they chose, and timed by a date on your employee record such as your start date or anniversary.",
      "feature": "messages",
      "intercom": [
        {
          "id": "6767588",
          "note": "draws on",
          "title": "Using Pyn with Slack",
          "url": "https://intercom.help/pyn/en/articles/6767588-using-pyn-with-slack"
        }
      ],
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/for-employees/why-you-received-a-message.md",
      "related": [
        "for-employees/reply-to-a-message",
        "for-employees/privacy-and-your-data",
        "for-employees"
      ],
      "slug": "for-employees/why-you-received-a-message",
      "title": "Why you received a message from Pyn",
      "url": "https://support.pynhq.com/for-employees/why-you-received-a-message/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/home",
      "area": "home",
      "areaLabel": "Home",
      "audience": "admin",
      "description": "Home is where you land after signing in: a greeting, the date and a checklist of setup steps that tick themselves off as your workspace comes together.",
      "intercom": [
        {
          "id": "13336486",
          "note": "draws on",
          "title": "Getting started guide (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/13336486-getting-started-guide-pyn-2"
        }
      ],
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/home.md",
      "related": [
        "home/complete-the-getting-started-checklist",
        "home/navigate-pyn",
        "getting-started/tutorial-set-up-your-workspace",
        "activity"
      ],
      "slug": "home",
      "title": "Home",
      "url": "https://support.pynhq.com/home/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/home",
      "area": "home",
      "areaLabel": "Home",
      "audience": "admin",
      "description": "Work through the cards on Home, see what each one opens and what makes it tick itself off, and dismiss the guide card when you no longer need it.",
      "feature": "checklist",
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/home/complete-the-getting-started-checklist.md",
      "related": [
        "home",
        "getting-started/tutorial-set-up-your-workspace",
        "getting-started/invite-your-team",
        "integrations"
      ],
      "screenshots": [
        {
          "caption": "Home with two cards ticked and two still to do.",
          "id": "home-overview"
        },
        {
          "caption": "Invite team members opens the Invite user dialog without leaving Home.",
          "id": "home-checklist-invite-dialog"
        }
      ],
      "slug": "home/complete-the-getting-started-checklist",
      "title": "Complete the getting-started checklist",
      "url": "https://support.pynhq.com/home/complete-the-getting-started-checklist/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/home",
      "area": "home",
      "areaLabel": "Home",
      "audience": "employee",
      "description": "The left navigation on every page: what each item opens, which items each role sees, how Search works and what the Notices dot means.",
      "feature": "navigation",
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/home/navigate-pyn.md",
      "related": [
        "home",
        "getting-started/roles-and-permissions",
        "getting-started/views-filters-search-and-export",
        "notices"
      ],
      "slug": "home/navigate-pyn",
      "title": "Navigate Pyn",
      "url": "https://support.pynhq.com/home/navigate-pyn/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/ai/home",
      "area": "ai",
      "areaLabel": "AI",
      "audience": "admin",
      "description": "Pyn AI, in preview: a home page, a Context section with employees, countries and departments, and an Agents section with a skill catalogue and a run log. The preview shows a sample organisation, not your workspace's data.",
      "markdownUrl": "https://support.pynhq.com/ai.md",
      "related": [
        "ai/context",
        "ai/agents",
        "ai/agents/reference-skill-catalogue",
        "settings/mcp-servers"
      ],
      "slug": "ai",
      "title": "AI",
      "url": "https://support.pynhq.com/ai/"
    },
    {
      "appPath": "/ai/agents/skills",
      "area": "ai",
      "areaLabel": "AI",
      "audience": "admin",
      "description": "The Agents section of the Pyn AI preview: a Skills table of 22 skills tied to journey moments, two of them enabled, and a Runs log with the time, duration and result of each run.",
      "feature": "agents",
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/ai/agents.md",
      "related": [
        "ai/agents/reference-skill-catalogue",
        "ai/context",
        "ai"
      ],
      "screenshots": [
        {
          "caption": "Agents > Skills lists every skill with its moment, status, owner and savings.",
          "id": "ai-agents-skills"
        }
      ],
      "slug": "ai/agents",
      "title": "Agents",
      "url": "https://support.pynhq.com/ai/agents/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/ai/agents/skills",
      "area": "ai",
      "areaLabel": "AI",
      "audience": "admin",
      "description": "Every skill in the Pyn AI preview, grouped by the part of the employee journey it serves, with its journey moment, owner, whether it is enabled, and what its description says it does.",
      "feature": "agents",
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/ai/agents/reference-skill-catalogue.md",
      "related": [
        "ai/agents",
        "ai/context",
        "journey"
      ],
      "slug": "ai/agents/reference-skill-catalogue",
      "title": "Skill catalogue",
      "url": "https://support.pynhq.com/ai/agents/reference-skill-catalogue/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/ai/home",
      "area": "ai",
      "areaLabel": "AI",
      "audience": "admin",
      "description": "The Context section of the Pyn AI preview: tables of employees, countries and departments from a sample organisation, and the Employee Context page that gathers the signals and suggested actions for one person and their reports.",
      "feature": "context",
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/ai/context.md",
      "related": [
        "ai",
        "ai/agents",
        "journey"
      ],
      "screenshots": [
        {
          "caption": "Context > Employees lists each sample employee with their signals and journey moments.",
          "id": "ai-context-employees"
        }
      ],
      "slug": "ai/context",
      "title": "Context",
      "url": "https://support.pynhq.com/ai/context/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/journey/home",
      "area": "journey",
      "areaLabel": "Journey",
      "audience": "admin",
      "description": "The Journey is a board of the employee lifecycle: categories hold moments, and each moment links to the flows and content that serve it.",
      "intercom": [
        {
          "id": "8103377",
          "note": "draws on",
          "title": "What is an employee journey? (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/8103377-what-is-an-employee-journey-pyn-2"
        },
        {
          "id": "8103386",
          "note": "draws on",
          "title": "How we build our maps (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/8103386-how-we-build-our-maps-pyn-2"
        },
        {
          "id": "7174861",
          "note": "draws on",
          "title": "Learn about the employee journey and employee journey map",
          "url": "https://intercom.help/pyn/en/articles/7174861"
        },
        {
          "id": "11594210",
          "title": "Customize Your Employee Journey Map (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/11594210-customize-your-employee-journey-map-pyn-2"
        },
        {
          "id": "8103927",
          "title": "How to filter your Map (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/8103927-how-to-filter-your-map-pyn-2"
        },
        {
          "id": "12062347",
          "title": "Analyze your Employee Journey with Metrics (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/12062347-analyze-your-employee-journey-with-metrics-pyn-2"
        }
      ],
      "markdownUrl": "https://support.pynhq.com/journey.md",
      "related": [
        "journey/tutorial-build-your-journey-map",
        "journey/reference-moment-properties",
        "flows",
        "library"
      ],
      "slug": "journey",
      "title": "Journey",
      "url": "https://support.pynhq.com/journey/"
    },
    {
      "appPath": "/journey/home",
      "area": "journey",
      "areaLabel": "Journey",
      "audience": "admin",
      "description": "A 30-minute walk from the starter map to a prioritised plan: trim it, mark your gaps, pick the moments that matter and put flows behind them.",
      "feature": "map",
      "intercom": [
        {
          "id": "11594210",
          "note": "replaces",
          "title": "Customize Your Employee Journey Map (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/11594210-customize-your-employee-journey-map-pyn-2"
        },
        {
          "id": "8103386",
          "note": "draws on",
          "title": "How we build our maps (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/8103386-how-we-build-our-maps-pyn-2"
        },
        {
          "id": "7174933",
          "note": "draws on",
          "title": "How to create an employee journey map",
          "url": "https://intercom.help/pyn/en/articles/7174933"
        }
      ],
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/journey/tutorial-build-your-journey-map.md",
      "related": [
        "journey/set-moment-properties",
        "journey/filter-the-map",
        "journey/attach-a-flow-to-a-moment",
        "flows/automations"
      ],
      "slug": "journey/tutorial-build-your-journey-map",
      "title": "Build your journey map",
      "url": "https://support.pynhq.com/journey/tutorial-build-your-journey-map/",
      "version": "2026-10-16",
      "video": "journey-tutorial-build-map"
    },
    {
      "appPath": "/journey/home",
      "area": "journey",
      "areaLabel": "Journey",
      "audience": "admin",
      "description": "Add a column to the Journey board for a stage of the employee experience your map does not cover yet, then name and colour it.",
      "feature": "map",
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/journey/add-a-category.md",
      "related": [
        "journey/add-a-moment",
        "journey/reorder-moments-and-categories",
        "journey/reference-moment-properties"
      ],
      "slug": "journey/add-a-category",
      "title": "Add a category",
      "url": "https://support.pynhq.com/journey/add-a-category/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/journey/home",
      "area": "journey",
      "areaLabel": "Journey",
      "audience": "admin",
      "description": "Add a moment card to a Journey category straight from the board, then open it to describe the experience and set its properties.",
      "feature": "map",
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/journey/add-a-moment.md",
      "related": [
        "journey/set-moment-properties",
        "journey/add-a-category",
        "journey/attach-a-flow-to-a-moment"
      ],
      "screenshots": [
        {
          "caption": "The draft card at the foot of a column takes the new moment's title.",
          "id": "journey-map-add-moment"
        }
      ],
      "slug": "journey/add-a-moment",
      "title": "Add a moment",
      "url": "https://support.pynhq.com/journey/add-a-moment/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/journey/home",
      "area": "journey",
      "areaLabel": "Journey",
      "audience": "admin",
      "description": "Take a moment you do not run off the Journey board, and bring it back later from the Archived view.",
      "feature": "map",
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/journey/archive-a-moment.md",
      "related": [
        "journey/reorder-moments-and-categories",
        "journey/save-a-view"
      ],
      "screenshots": [
        {
          "caption": "The Archived view lists every archived moment by category.",
          "id": "journey-map-archived-view"
        }
      ],
      "slug": "journey/archive-a-moment",
      "title": "Archive a moment",
      "url": "https://support.pynhq.com/journey/archive-a-moment/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/journey/home",
      "area": "journey",
      "areaLabel": "Journey",
      "audience": "admin",
      "description": "From a moment's panel, see the flows and content that serve it and add more from the template catalogue.",
      "feature": "moments",
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/journey/attach-a-flow-to-a-moment.md",
      "related": [
        "flows/automations",
        "library/content",
        "journey/tutorial-build-your-journey-map"
      ],
      "screenshots": [
        {
          "caption": "The Flows tab lists what is attached to the moment, then the catalogue templates you can add.",
          "id": "journey-moment-flows-tab"
        }
      ],
      "slug": "journey/attach-a-flow-to-a-moment",
      "title": "Attach a flow or content to a moment",
      "url": "https://support.pynhq.com/journey/attach-a-flow-to-a-moment/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/journey/home",
      "area": "journey",
      "areaLabel": "Journey",
      "audience": "admin",
      "description": "Download the Journey board you are looking at, filters and all, as a PNG for a slide deck or a leadership update.",
      "feature": "views",
      "intercom": [
        {
          "id": "8103955",
          "note": "replaces",
          "title": "How to export your map",
          "url": "https://intercom.help/pyn/en/articles/8103955"
        }
      ],
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/journey/export-the-map.md",
      "related": [
        "journey/filter-the-map",
        "journey/save-a-view"
      ],
      "slug": "journey/export-the-map",
      "title": "Export the map as an image",
      "url": "https://support.pynhq.com/journey/export-the-map/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/journey/home",
      "area": "journey",
      "areaLabel": "Journey",
      "audience": "admin",
      "description": "Narrow the Journey board to the moments that match a Current State, Priority, Level of Effort or Department, or find a moment by name.",
      "feature": "map",
      "intercom": [
        {
          "id": "8103927",
          "note": "replaces",
          "title": "How to filter your Map (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/8103927-how-to-filter-your-map-pyn-2"
        },
        {
          "id": "8568561",
          "note": "draws on",
          "title": "The power of Filters and Themes",
          "url": "https://intercom.help/pyn/en/articles/8568561"
        }
      ],
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/journey/filter-the-map.md",
      "related": [
        "journey/save-a-view",
        "journey/set-moment-properties",
        "journey/reference-moment-properties"
      ],
      "screenshots": [
        {
          "caption": "Filters lists each moment property; hover one to pick its values.",
          "id": "journey-map-filters"
        }
      ],
      "slug": "journey/filter-the-map",
      "title": "Filter the map",
      "url": "https://support.pynhq.com/journey/filter-the-map/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/journey/home",
      "area": "journey",
      "areaLabel": "Journey",
      "audience": "admin",
      "description": "Put a number on every moment card: employees in the moment, deliveries, clicks or actions over the last 30 days to 12 months.",
      "feature": "metrics",
      "intercom": [
        {
          "id": "12062347",
          "note": "replaces",
          "title": "Analyze your Employee Journey with Metrics (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/12062347-analyze-your-employee-journey-with-metrics-pyn-2"
        }
      ],
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/journey/read-journey-metrics.md",
      "related": [
        "journey/save-a-view",
        "activity",
        "journey/filter-the-map"
      ],
      "screenshots": [
        {
          "caption": "Metrics offers a Metric and a Date Range for the whole board.",
          "id": "journey-metrics-menu"
        }
      ],
      "slug": "journey/read-journey-metrics",
      "title": "Read journey metrics",
      "url": "https://support.pynhq.com/journey/read-journey-metrics/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/journey/home",
      "area": "journey",
      "areaLabel": "Journey",
      "audience": "admin",
      "description": "Drag moments within or between categories, and drag categories along the board, to put the Journey in the order employees live it.",
      "feature": "map",
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/journey/reorder-moments-and-categories.md",
      "related": [
        "journey/add-a-moment",
        "journey/archive-a-moment",
        "journey/add-a-category"
      ],
      "slug": "journey/reorder-moments-and-categories",
      "title": "Reorder moments and categories",
      "url": "https://support.pynhq.com/journey/reorder-moments-and-categories/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/journey/home",
      "area": "journey",
      "areaLabel": "Journey",
      "audience": "admin",
      "description": "Keep a filtered, measured Journey board as a view of your own, then rename, duplicate, switch the view type or archive it.",
      "feature": "views",
      "intercom": [
        {
          "id": "8103927",
          "note": "draws on",
          "title": "How to filter your Map (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/8103927-how-to-filter-your-map-pyn-2"
        }
      ],
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/journey/save-a-view.md",
      "related": [
        "journey/filter-the-map",
        "journey/read-journey-metrics",
        "journey/export-the-map"
      ],
      "screenshots": [
        {
          "caption": "On the built-in Whole Journey view the view-type button offers Change View Type, Duplicate View and Export.",
          "id": "journey-views-customize-menu"
        }
      ],
      "slug": "journey/save-a-view",
      "title": "Save a view",
      "url": "https://support.pynhq.com/journey/save-a-view/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/journey/home",
      "area": "journey",
      "areaLabel": "Journey",
      "audience": "admin",
      "description": "Record how well you cover a moment today, how much effort it takes to improve, its priority, the team responsible and who owns it.",
      "feature": "map",
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/journey/set-moment-properties.md",
      "related": [
        "journey/reference-moment-properties",
        "journey/filter-the-map",
        "journey/tutorial-build-your-journey-map"
      ],
      "screenshots": [
        {
          "caption": "The Details tab of a moment holds its description and every property.",
          "id": "journey-map-moment-panel"
        }
      ],
      "slug": "journey/set-moment-properties",
      "title": "Set a moment's properties",
      "url": "https://support.pynhq.com/journey/set-moment-properties/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/journey/home",
      "area": "journey",
      "areaLabel": "Journey",
      "audience": "admin",
      "description": "Every property on a journey moment, with its options, plus the fields on a category and the three seeded Journey views.",
      "feature": "map",
      "intercom": [
        {
          "id": "11594210",
          "note": "draws on",
          "title": "Customize Your Employee Journey Map (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/11594210-customize-your-employee-journey-map-pyn-2"
        }
      ],
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/journey/reference-moment-properties.md",
      "related": [
        "journey/set-moment-properties",
        "journey/filter-the-map",
        "journey/save-a-view"
      ],
      "slug": "journey/reference-moment-properties",
      "title": "Moment properties",
      "url": "https://support.pynhq.com/journey/reference-moment-properties/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/library/home",
      "area": "library",
      "areaLabel": "Library",
      "audience": "admin",
      "description": "The Library holds the content employees read and the media your messages embed: write and publish once, link from any flow.",
      "intercom": [
        {
          "id": "6002229",
          "note": "Pyn 1 article, kept for reference",
          "title": "How to use the Pyn Library (Pyn 1)",
          "url": "https://intercom.help/pyn/en/articles/6002229-how-to-use-the-pyn-library-pyn-1"
        },
        {
          "id": "16768547",
          "title": "Guide to the Pyn Library: Content and Media (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/16768547-guide-to-the-pyn-library-content-and-media-pyn-2"
        },
        {
          "id": "13872876",
          "title": "Add visual content to your message (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/13872876-add-visual-content-to-your-message-pyn-2"
        }
      ],
      "markdownUrl": "https://support.pynhq.com/library.md",
      "related": [
        "library/content",
        "library/media",
        "flows"
      ],
      "slug": "library",
      "title": "Library",
      "url": "https://support.pynhq.com/library/"
    },
    {
      "appPath": "/library/home",
      "area": "library",
      "areaLabel": "Library",
      "audience": "admin",
      "description": "Content is a page an employee reads from a button in a message. Write it once, publish it, and every step that links to it shows the latest version.",
      "feature": "content",
      "intercom": [
        {
          "id": "6002229",
          "note": "Pyn 1 article, kept for reference",
          "title": "How to use the Pyn Library (Pyn 1)",
          "url": "https://intercom.help/pyn/en/articles/6002229-how-to-use-the-pyn-library-pyn-1"
        },
        {
          "id": "16768547",
          "title": "Guide to the Pyn Library: Content and Media (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/16768547-guide-to-the-pyn-library-content-and-media-pyn-2"
        },
        {
          "id": "7157050",
          "note": "Pyn 1 article, kept for reference",
          "title": "Choosing your message add-on",
          "url": "https://intercom.help/pyn/en/articles/7157050-choosing-your-message-add-on"
        }
      ],
      "markdownUrl": "https://support.pynhq.com/library/content.md",
      "related": [
        "library/content/create-content",
        "library/content/publish-content",
        "library/content/use-content-in-a-step",
        "library/content/reference-content-states"
      ],
      "slug": "library/content",
      "title": "Content",
      "url": "https://support.pynhq.com/library/content/"
    },
    {
      "appPath": "/library/home",
      "area": "library",
      "areaLabel": "Library",
      "audience": "admin",
      "description": "Remove a piece of content from the Library's views when you no longer send it, and bring it back if you need it again.",
      "feature": "content",
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/library/content/archive-content.md",
      "related": [
        "library/content/find-content",
        "library/content/publish-content"
      ],
      "slug": "library/content/archive-content",
      "title": "Archive content",
      "url": "https://support.pynhq.com/library/content/archive-content/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/library/home",
      "area": "library",
      "areaLabel": "Library",
      "audience": "admin",
      "description": "Start a new piece of library content, write its title and body, give it a Journey moment, and let it autosave as a draft.",
      "feature": "content",
      "intercom": [
        {
          "id": "16768547",
          "note": "draws on",
          "title": "Guide to the Pyn Library: Content and Media (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/16768547-guide-to-the-pyn-library-content-and-media-pyn-2"
        }
      ],
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/library/content/create-content.md",
      "related": [
        "library/content/publish-content",
        "library/content/use-content-in-a-step",
        "library/media/insert-media-in-a-message"
      ],
      "screenshots": [
        {
          "caption": "A new piece of content opens in the editor with its empty title and body.",
          "id": "library-content-create-new"
        }
      ],
      "slug": "library/content/create-content",
      "title": "Create content",
      "url": "https://support.pynhq.com/library/content/create-content/",
      "version": "2026-10-16",
      "video": "library-content-create-and-publish"
    },
    {
      "appPath": "/library/home",
      "area": "library",
      "areaLabel": "Library",
      "audience": "admin",
      "description": "Narrow the Content view to one Journey moment, search titles with Find, switch to a table, and save the result as a view.",
      "feature": "content",
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/library/content/find-content.md",
      "related": [
        "library/content/create-content",
        "journey"
      ],
      "screenshots": [
        {
          "caption": "Filters offers Moment; hover it to pick one or more moments.",
          "id": "library-content-filters"
        }
      ],
      "slug": "library/content/find-content",
      "title": "Find content",
      "url": "https://support.pynhq.com/library/content/find-content/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/library/home",
      "area": "library",
      "areaLabel": "Library",
      "audience": "admin",
      "description": "Publish the current draft of a piece of content as a new version that every linked step shows, or discard the draft and go back to the published version.",
      "feature": "content",
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/library/content/publish-content.md",
      "related": [
        "library/content/restore-a-previous-version",
        "library/content/reference-content-states",
        "library/content/create-content"
      ],
      "slug": "library/content/publish-content",
      "title": "Publish content",
      "url": "https://support.pynhq.com/library/content/publish-content/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/library/home",
      "area": "library",
      "areaLabel": "Library",
      "audience": "admin",
      "description": "Open an earlier published version of a piece of content from History, read it, and make it the published version again.",
      "feature": "content",
      "intercom": [
        {
          "id": "16768547",
          "note": "draws on",
          "title": "Guide to the Pyn Library: Content and Media (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/16768547-guide-to-the-pyn-library-content-and-media-pyn-2"
        }
      ],
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/library/content/restore-a-previous-version.md",
      "related": [
        "library/content/publish-content",
        "library/content/reference-content-states"
      ],
      "screenshots": [
        {
          "caption": "Version History lists every published version with its time and publisher.",
          "id": "library-content-history"
        }
      ],
      "slug": "library/content/restore-a-previous-version",
      "title": "Restore a previous version",
      "url": "https://support.pynhq.com/library/content/restore-a-previous-version/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/flows/home",
      "area": "library",
      "areaLabel": "Library",
      "audience": "admin",
      "description": "Add a button to a flow step's message that opens a piece of library content, with a label and style of your choice and optional action tracking.",
      "feature": "content",
      "intercom": [
        {
          "id": "7157050",
          "note": "Pyn 1 article, kept for reference",
          "title": "Choosing your message add-on",
          "url": "https://intercom.help/pyn/en/articles/7157050-choosing-your-message-add-on"
        }
      ],
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/library/content/use-content-in-a-step.md",
      "related": [
        "flows/automations",
        "library/content/publish-content",
        "activity/actions"
      ],
      "slug": "library/content/use-content-in-a-step",
      "title": "Link to content from a message",
      "url": "https://support.pynhq.com/library/content/use-content-in-a-step/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/library/home",
      "area": "library",
      "areaLabel": "Library",
      "audience": "admin",
      "description": "What draft, published, previous version and archived mean for library content, how versions are created, and which actions each state offers.",
      "feature": "content",
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/library/content/reference-content-states.md",
      "related": [
        "library/content/publish-content",
        "library/content/restore-a-previous-version",
        "library/content/archive-content"
      ],
      "slug": "library/content/reference-content-states",
      "title": "Content states and versions",
      "url": "https://support.pynhq.com/library/content/reference-content-states/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/library/home",
      "area": "library",
      "areaLabel": "Library",
      "audience": "admin",
      "description": "Media is the images, video and files you upload once and embed in messages and content; every upload is scanned before it can be used.",
      "feature": "media",
      "intercom": [
        {
          "id": "13872876",
          "title": "Add visual content to your message (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/13872876-add-visual-content-to-your-message-pyn-2"
        },
        {
          "id": "6885344",
          "note": "Pyn 1 article, kept for reference",
          "title": "Banner image specs and sizing",
          "url": "https://intercom.help/pyn/en/articles/6885344-banner-image-specs-and-sizing"
        },
        {
          "id": "6011035",
          "note": "Pyn 1 article, kept for reference",
          "title": "Embedding images in your short messages",
          "url": "https://intercom.help/pyn/en/articles/6011035-embedding-images-in-your-short-messages"
        }
      ],
      "markdownUrl": "https://support.pynhq.com/library/media.md",
      "related": [
        "library/media/upload-media",
        "library/media/insert-media-in-a-message",
        "library/media/reference-media-types"
      ],
      "slug": "library/media",
      "title": "Media",
      "url": "https://support.pynhq.com/library/media/"
    },
    {
      "appPath": "/flows/home",
      "area": "library",
      "areaLabel": "Library",
      "audience": "admin",
      "description": "Add an image, GIF or video to a message or piece of content, from your computer or from the Library, and align it.",
      "feature": "media",
      "intercom": [
        {
          "id": "13872876",
          "note": "replaces",
          "title": "Add visual content to your message (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/13872876-add-visual-content-to-your-message-pyn-2"
        },
        {
          "id": "6011035",
          "note": "Pyn 1 article, kept for reference",
          "title": "Embedding images in your short messages",
          "url": "https://intercom.help/pyn/en/articles/6011035-embedding-images-in-your-short-messages"
        }
      ],
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/library/media/insert-media-in-a-message.md",
      "related": [
        "library/media/upload-media",
        "library/media/reference-media-types",
        "library/content/create-content"
      ],
      "slug": "library/media/insert-media-in-a-message",
      "title": "Insert media in a message",
      "url": "https://support.pynhq.com/library/media/insert-media-in-a-message/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/library/home",
      "area": "library",
      "areaLabel": "Library",
      "audience": "admin",
      "description": "Add an image, video or file to the Library from the Media view, wait for the malware scan, and check its details.",
      "feature": "media",
      "intercom": [
        {
          "id": "13872876",
          "note": "replaces",
          "title": "Add visual content to your message (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/13872876-add-visual-content-to-your-message-pyn-2"
        },
        {
          "id": "6885344",
          "note": "Pyn 1 article, kept for reference",
          "title": "Banner image specs and sizing",
          "url": "https://intercom.help/pyn/en/articles/6885344-banner-image-specs-and-sizing"
        }
      ],
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/library/media/upload-media.md",
      "related": [
        "library/media/insert-media-in-a-message",
        "library/media/reference-media-types"
      ],
      "screenshots": [
        {
          "caption": "Upload Media takes a dropped file or opens a file picker.",
          "id": "library-media-upload-dialog"
        }
      ],
      "slug": "library/media/upload-media",
      "title": "Upload media",
      "url": "https://support.pynhq.com/library/media/upload-media/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/library/home",
      "area": "library",
      "areaLabel": "Library",
      "audience": "admin",
      "description": "The file types the Library accepts, what the media panel shows, and what the Scanning, Clean, Infected and Error scan states mean.",
      "feature": "media",
      "intercom": [
        {
          "id": "13872876",
          "note": "draws on",
          "title": "Add visual content to your message (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/13872876-add-visual-content-to-your-message-pyn-2"
        },
        {
          "id": "6885344",
          "note": "Pyn 1 article",
          "title": "Banner image specs and sizing",
          "url": "https://intercom.help/pyn/en/articles/6885344-banner-image-specs-and-sizing"
        }
      ],
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/library/media/reference-media-types.md",
      "related": [
        "library/media/upload-media",
        "library/media/insert-media-in-a-message"
      ],
      "slug": "library/media/reference-media-types",
      "title": "Media types and scan states",
      "url": "https://support.pynhq.com/library/media/reference-media-types/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/directory/home",
      "area": "directory",
      "areaLabel": "Directory",
      "audience": "admin",
      "description": "Directory is the people side of Pyn: every employee the workspace knows about, the groups they belong to, and the demographics those groups are built from.",
      "intercom": [
        {
          "id": "16755797",
          "title": "How to Upload Employee Data Manually (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/16755797-how-to-upload-employee-data-manually-pyn-2"
        },
        {
          "id": "12651638",
          "title": "Understand Groups in Pyn (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/12651638-understand-groups-in-pyn-pyn-2"
        }
      ],
      "markdownUrl": "https://support.pynhq.com/directory.md",
      "related": [
        "directory/tutorial-first-upload-and-groups",
        "directory/employees",
        "directory/employee-groups",
        "directory/demographics",
        "integrations"
      ],
      "slug": "directory",
      "title": "Directory",
      "url": "https://support.pynhq.com/directory/"
    },
    {
      "appPath": "/directory/home",
      "area": "directory",
      "areaLabel": "Directory",
      "audience": "admin",
      "description": "A demographic is an employee property Pyn turns into groups, one per value. Five come with every workspace; add more from the properties your sources supply.",
      "feature": "demographics",
      "intercom": [
        {
          "id": "12651638",
          "note": "draws on",
          "title": "Understand Groups in Pyn (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/12651638-understand-groups-in-pyn-pyn-2"
        }
      ],
      "markdownUrl": "https://support.pynhq.com/directory/demographics.md",
      "related": [
        "directory/demographics/create-a-demographic",
        "directory/demographics/archive-a-demographic",
        "directory/employee-groups/reference-group-types"
      ],
      "slug": "directory/demographics",
      "title": "Demographics",
      "url": "https://support.pynhq.com/directory/demographics/"
    },
    {
      "appPath": "/directory/home",
      "area": "directory",
      "areaLabel": "Directory",
      "audience": "admin",
      "description": "Retire a demographic you no longer group by, and bring it back later if you need it.",
      "feature": "demographics",
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/directory/demographics/archive-a-demographic.md",
      "related": [
        "directory/demographics/create-a-demographic",
        "directory/employee-groups/reference-group-types"
      ],
      "slug": "directory/demographics/archive-a-demographic",
      "title": "Archive a demographic",
      "url": "https://support.pynhq.com/directory/demographics/archive-a-demographic/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/directory/home",
      "area": "directory",
      "areaLabel": "Directory",
      "audience": "admin",
      "description": "Turn an employee property into groups, one per value, so flows can target by Job Class, Work Office or any yes/no field your HRIS supplies.",
      "feature": "demographics",
      "intercom": [
        {
          "id": "12651638",
          "note": "draws on",
          "title": "Understand Groups in Pyn (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/12651638-understand-groups-in-pyn-pyn-2"
        }
      ],
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/directory/demographics/create-a-demographic.md",
      "related": [
        "directory/employee-groups/reference-group-types",
        "directory/demographics/archive-a-demographic",
        "directory/employees/reference-employee-properties"
      ],
      "screenshots": [
        {
          "caption": "Create Employee Group offers Demographic, Filter, Relationship and Static.",
          "id": "directory-employee-groups-create"
        }
      ],
      "slug": "directory/demographics/create-a-demographic",
      "title": "Create a demographic",
      "url": "https://support.pynhq.com/directory/demographics/create-a-demographic/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/directory/home",
      "area": "directory",
      "areaLabel": "Directory",
      "audience": "admin",
      "description": "A group is a saved set of employees that an automation or a step can send to. Pyn keeps most groups up to date for you; a static group is the one you manage by hand.",
      "feature": "employee-groups",
      "intercom": [
        {
          "id": "12651638",
          "title": "Understand Groups in Pyn (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/12651638-understand-groups-in-pyn-pyn-2"
        },
        {
          "id": "6843523",
          "note": "Pyn 1 article, kept for reference",
          "title": "Create a Custom Group",
          "url": "https://intercom.help/pyn/en/articles/6843523-create-a-custom-group"
        },
        {
          "id": "6024178",
          "note": "Pyn 1 article, kept for reference",
          "title": "Understand Groups in Pyn (Pyn 1)",
          "url": "https://intercom.help/pyn/en/articles/6024178-understand-groups-in-pyn-pyn-1"
        }
      ],
      "markdownUrl": "https://support.pynhq.com/directory/employee-groups.md",
      "related": [
        "directory/employee-groups/create-a-filter-group",
        "directory/employee-groups/create-a-static-group",
        "directory/employee-groups/create-a-relationship-group",
        "directory/employee-groups/reference-group-types",
        "directory/employee-groups/how-audiences-match"
      ],
      "slug": "directory/employee-groups",
      "title": "Employee Groups",
      "url": "https://support.pynhq.com/directory/employee-groups/"
    },
    {
      "appPath": "/directory/home",
      "area": "directory",
      "areaLabel": "Directory",
      "audience": "admin",
      "description": "Save an audience as a group: lifecycle stages plus the groups to include and exclude. Pyn keeps its members current.",
      "feature": "employee-groups",
      "intercom": [
        {
          "id": "12651638",
          "note": "draws on",
          "title": "Understand Groups in Pyn (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/12651638-understand-groups-in-pyn-pyn-2"
        }
      ],
      "lastVerified": "2026-10-23",
      "markdownUrl": "https://support.pynhq.com/directory/employee-groups/create-a-filter-group.md",
      "related": [
        "directory/employee-groups/how-audiences-match",
        "directory/employee-groups/reference-group-types",
        "flows/automations"
      ],
      "screenshots": [
        {
          "caption": "Add Filter Group takes a name, the lifecycle stages and the groups to include and exclude.",
          "id": "directory-employee-groups-filter-add"
        }
      ],
      "slug": "directory/employee-groups/create-a-filter-group",
      "title": "Create a filter group",
      "url": "https://support.pynhq.com/directory/employee-groups/create-a-filter-group/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/directory/home",
      "area": "directory",
      "areaLabel": "Directory",
      "audience": "admin",
      "description": "Group everyone who has, or lacks, a manager, buddy, mentor or HRBP, or everyone who is one, so a flow can reach them or a report can find the gaps.",
      "feature": "employee-groups",
      "intercom": [
        {
          "id": "12651638",
          "note": "draws on",
          "title": "Understand Groups in Pyn (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/12651638-understand-groups-in-pyn-pyn-2"
        }
      ],
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/directory/employee-groups/create-a-relationship-group.md",
      "related": [
        "directory/employees/fix-missing-details",
        "directory/employee-groups/reference-group-types",
        "flows/automations"
      ],
      "screenshots": [
        {
          "caption": "Create Employee Group offers Demographic, Filter, Relationship and Static.",
          "id": "directory-employee-groups-create"
        }
      ],
      "slug": "directory/employee-groups/create-a-relationship-group",
      "title": "Create a relationship group",
      "url": "https://support.pynhq.com/directory/employee-groups/create-a-relationship-group/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/directory/home",
      "area": "directory",
      "areaLabel": "Directory",
      "audience": "admin",
      "description": "Build a group from named people: search for them, paste their email addresses, or upload a file of addresses.",
      "feature": "employee-groups",
      "intercom": [
        {
          "id": "12651638",
          "note": "draws on",
          "title": "Understand Groups in Pyn (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/12651638-understand-groups-in-pyn-pyn-2"
        },
        {
          "id": "6843523",
          "note": "Pyn 1 article, kept for reference",
          "title": "Create a Custom Group",
          "url": "https://intercom.help/pyn/en/articles/6843523-create-a-custom-group"
        }
      ],
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/directory/employee-groups/create-a-static-group.md",
      "related": [
        "directory/employee-groups/create-a-filter-group",
        "directory/employee-groups/reference-group-types",
        "flows/automations"
      ],
      "screenshots": [
        {
          "caption": "Add Static Group takes a name and the people, by search, paste or file.",
          "id": "directory-employee-groups-static-add"
        }
      ],
      "slug": "directory/employee-groups/create-a-static-group",
      "title": "Create a static group",
      "url": "https://support.pynhq.com/directory/employee-groups/create-a-static-group/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/directory/home",
      "area": "directory",
      "areaLabel": "Directory",
      "audience": "admin",
      "description": "How Pyn combines an audience's lifecycle stages, included groups and excluded groups: groups with the same parent match any one of them, groups with different parents must all match, and an exclusion always wins.",
      "feature": "employee-groups",
      "lastVerified": "2026-10-23",
      "markdownUrl": "https://support.pynhq.com/directory/employee-groups/how-audiences-match.md",
      "related": [
        "flows/automations/set-the-audience",
        "directory/employee-groups/create-a-filter-group",
        "directory/employee-groups/reference-group-types"
      ],
      "slug": "directory/employee-groups/how-audiences-match",
      "title": "How audiences match",
      "url": "https://support.pynhq.com/directory/employee-groups/how-audiences-match/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/directory/home",
      "area": "directory",
      "areaLabel": "Directory",
      "audience": "admin",
      "description": "The five kinds of employee group, how each decides its members, when it is re-evaluated, and the groups every workspace starts with.",
      "feature": "employee-groups",
      "intercom": [
        {
          "id": "12651638",
          "note": "replaces",
          "title": "Understand Groups in Pyn (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/12651638-understand-groups-in-pyn-pyn-2"
        },
        {
          "id": "6024178",
          "note": "Pyn 1 article",
          "title": "Understand Groups in Pyn (Pyn 1)",
          "url": "https://intercom.help/pyn/en/articles/6024178-understand-groups-in-pyn-pyn-1"
        }
      ],
      "lastVerified": "2026-10-23",
      "markdownUrl": "https://support.pynhq.com/directory/employee-groups/reference-group-types.md",
      "related": [
        "directory/employee-groups/how-audiences-match",
        "directory/employee-groups/create-a-filter-group",
        "directory/demographics/create-a-demographic",
        "directory/employees/reference-employee-properties"
      ],
      "slug": "directory/employee-groups/reference-group-types",
      "title": "Group types",
      "url": "https://support.pynhq.com/directory/employee-groups/reference-group-types/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/directory/home",
      "area": "directory",
      "areaLabel": "Directory",
      "audience": "admin",
      "description": "Every current, upcoming and inactive employee, with a profile that merges what each of your sources knows about them.",
      "feature": "employees",
      "intercom": [
        {
          "id": "16755797",
          "title": "How to Upload Employee Data Manually (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/16755797-how-to-upload-employee-data-manually-pyn-2"
        },
        {
          "id": "6024080",
          "note": "Pyn 1 article, kept for reference",
          "title": "How to upload employee data manually (Pyn 1)",
          "url": "https://intercom.help/pyn/en/articles/6024080-how-to-upload-employee-data-manually-pyn-1"
        },
        {
          "id": "6024089",
          "note": "Pyn 1 article, kept for reference",
          "title": "How does Pyn determine a message recipient's time zone?",
          "url": "https://intercom.help/pyn/en/articles/6024089-how-does-pyn-determine-a-message-recipient-s-time-zone"
        }
      ],
      "markdownUrl": "https://support.pynhq.com/directory/employees.md",
      "related": [
        "directory/employees/read-an-employee-profile",
        "directory/employees/upload-employees-from-a-spreadsheet",
        "directory/employees/reference-employee-properties",
        "integrations/employee-file"
      ],
      "slug": "directory/employees",
      "title": "Employees",
      "url": "https://support.pynhq.com/directory/employees/"
    },
    {
      "appPath": "/directory/home",
      "area": "directory",
      "areaLabel": "Directory",
      "audience": "admin",
      "description": "Add one new joiner by hand from the Upcoming view so their preboarding starts before they are in your HRIS.",
      "feature": "employees",
      "intercom": [
        {
          "id": "16755797",
          "note": "draws on",
          "title": "How to Upload Employee Data Manually (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/16755797-how-to-upload-employee-data-manually-pyn-2"
        }
      ],
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/directory/employees/add-an-upcoming-employee.md",
      "related": [
        "directory/employees/upload-employees-from-a-spreadsheet",
        "directory/employees/fix-missing-details",
        "flows/automations"
      ],
      "screenshots": [
        {
          "caption": "Add an upcoming employee asks for the few fields preboarding needs.",
          "id": "directory-employees-add-employee"
        }
      ],
      "slug": "directory/employees/add-an-upcoming-employee",
      "title": "Add an upcoming employee",
      "url": "https://support.pynhq.com/directory/employees/add-an-upcoming-employee/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/directory/home",
      "area": "directory",
      "areaLabel": "Directory",
      "audience": "admin",
      "description": "Export an Employees table view to CSV and collect the file from Notices.",
      "feature": "employees",
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/directory/employees/export-employees.md",
      "related": [
        "notices/download-an-export",
        "directory/employees/upload-employees-from-a-spreadsheet"
      ],
      "screenshots": [
        {
          "caption": "The view-type menu on a table view holds Export.",
          "id": "directory-employees-export-menu"
        }
      ],
      "slug": "directory/employees/export-employees",
      "title": "Export employees",
      "url": "https://support.pynhq.com/directory/employees/export-employees/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/directory/home",
      "area": "directory",
      "areaLabel": "Directory",
      "audience": "admin",
      "description": "Open one person's profile from anywhere in Pyn with Search, or narrow the Employees list with Find and Filters.",
      "feature": "employees",
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/directory/employees/find-an-employee.md",
      "related": [
        "directory/employees/read-an-employee-profile",
        "directory/employees"
      ],
      "slug": "directory/employees/find-an-employee",
      "title": "Find an employee",
      "url": "https://support.pynhq.com/directory/employees/find-an-employee/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/directory/home",
      "area": "directory",
      "areaLabel": "Directory",
      "audience": "admin",
      "description": "Why a profile shows a blank manager, time zone or email, which source Pyn takes each value from, and how to put it right.",
      "feature": "employees",
      "intercom": [
        {
          "id": "6024089",
          "note": "draws on",
          "title": "How does Pyn determine a message recipient's time zone?",
          "url": "https://intercom.help/pyn/en/articles/6024089-how-does-pyn-determine-a-message-recipient-s-time-zone"
        }
      ],
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/directory/employees/fix-missing-details.md",
      "related": [
        "directory/employees/reference-employee-properties",
        "directory/employees/upload-employees-from-a-spreadsheet",
        "activity/messages/resend-a-bounced-message"
      ],
      "slug": "directory/employees/fix-missing-details",
      "title": "Fix a missing manager, time zone or email",
      "url": "https://support.pynhq.com/directory/employees/fix-missing-details/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/directory/home",
      "area": "directory",
      "areaLabel": "Directory",
      "audience": "admin",
      "description": "What each tab of an employee's profile shows: their details and relations, the groups they are in, their enrollments, deliveries and outstanding actions, and the sources behind the record.",
      "feature": "employees",
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/directory/employees/read-an-employee-profile.md",
      "related": [
        "directory/employees/reference-employee-properties",
        "directory/employees/fix-missing-details",
        "activity/enrollments/open-an-enrollment"
      ],
      "screenshots": [
        {
          "caption": "Select an employee to open their profile beside the list.",
          "id": "directory-employees-profile"
        }
      ],
      "slug": "directory/employees/read-an-employee-profile",
      "title": "Read an employee profile",
      "url": "https://support.pynhq.com/directory/employees/read-an-employee-profile/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/settings/home",
      "area": "directory",
      "areaLabel": "Directory",
      "audience": "admin",
      "description": "Load or update your employees from a CSV, XLS or XLSX file through the Employee File integration, and read the result.",
      "feature": "employees",
      "intercom": [
        {
          "id": "16755797",
          "note": "replaces",
          "title": "How to Upload Employee Data Manually (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/16755797-how-to-upload-employee-data-manually-pyn-2"
        },
        {
          "id": "6024080",
          "note": "Pyn 1 article, kept for reference",
          "title": "How to upload employee data manually (Pyn 1)",
          "url": "https://intercom.help/pyn/en/articles/6024080-how-to-upload-employee-data-manually-pyn-1"
        }
      ],
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/directory/employees/upload-employees-from-a-spreadsheet.md",
      "related": [
        "directory/employees/reference-employee-properties",
        "directory/employees/export-employees",
        "integrations/employee-file"
      ],
      "screenshots": [
        {
          "caption": "The Employee File panel in Settings, with Download Sample File and Upload.",
          "id": "directory-employees-employee-file-panel"
        }
      ],
      "slug": "directory/employees/upload-employees-from-a-spreadsheet",
      "title": "Upload employees from a spreadsheet",
      "url": "https://support.pynhq.com/directory/employees/upload-employees-from-a-spreadsheet/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/directory/home",
      "area": "directory",
      "areaLabel": "Directory",
      "audience": "admin",
      "description": "Every field on an employee, the relations between employees, the external ids that tie a profile to its sources, how the lifecycle stage is decided and how a time zone is resolved.",
      "feature": "employees",
      "intercom": [
        {
          "id": "6024089",
          "note": "draws on",
          "title": "How does Pyn determine a message recipient's time zone?",
          "url": "https://intercom.help/pyn/en/articles/6024089-how-does-pyn-determine-a-message-recipient-s-time-zone"
        }
      ],
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/directory/employees/reference-employee-properties.md",
      "related": [
        "directory/employees/fix-missing-details",
        "directory/employees/upload-employees-from-a-spreadsheet",
        "directory/employee-groups/reference-group-types"
      ],
      "slug": "directory/employees/reference-employee-properties",
      "title": "Employee properties",
      "url": "https://support.pynhq.com/directory/employees/reference-employee-properties/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/directory/home",
      "area": "directory",
      "areaLabel": "Directory",
      "audience": "admin",
      "description": "A 25-minute walk from a spreadsheet to an audience: upload your people, check the profiles Pyn built, add a joiner by hand, then create the static and filter groups your first automation will target.",
      "feature": "employees",
      "intercom": [
        {
          "id": "16755797",
          "note": "draws on",
          "title": "How to Upload Employee Data Manually (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/16755797-how-to-upload-employee-data-manually-pyn-2"
        },
        {
          "id": "12651638",
          "note": "draws on",
          "title": "Understand Groups in Pyn (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/12651638-understand-groups-in-pyn-pyn-2"
        }
      ],
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/directory/tutorial-first-upload-and-groups.md",
      "related": [
        "directory/employees/upload-employees-from-a-spreadsheet",
        "directory/employee-groups/create-a-filter-group",
        "directory/employees/reference-employee-properties",
        "flows/automations"
      ],
      "slug": "directory/tutorial-first-upload-and-groups",
      "title": "Your first employee upload and groups",
      "url": "https://support.pynhq.com/directory/tutorial-first-upload-and-groups/",
      "version": "2026-10-16",
      "video": "directory-tutorial-first-upload"
    },
    {
      "appPath": "/flows/home",
      "area": "flows",
      "areaLabel": "Flows",
      "audience": "admin",
      "description": "Automations, campaign templates, forms and polls: everything Pyn sends to employees and everything it collects from them.",
      "intercom": [
        {
          "id": "11612966",
          "title": "How to create an Automation Flow (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/11612966-how-to-create-an-automation-flow-pyn-2"
        },
        {
          "id": "11987518",
          "title": "Select the Right Trigger for your Flow (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/11987518-select-the-right-trigger-for-your-flow-pyn-2"
        },
        {
          "id": "12651319",
          "title": "Using Triggers in Pyn (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/12651319-using-triggers-in-pyn-pyn-2"
        },
        {
          "id": "16304943",
          "title": "Set up a buddy automation (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/16304943-set-up-a-buddy-automation-pyn-2"
        },
        {
          "id": "11987525",
          "title": "Choose the Audience for your Flow (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/11987525-choose-the-audience-for-your-flow-pyn-2"
        },
        {
          "id": "11506664",
          "title": "Manually Enroll Employees in a Flow (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/11506664-manually-enroll-employees-in-a-flow-pyn-2"
        },
        {
          "id": "16996083",
          "title": "Setting Per-Employee Reference Dates in a Mail Merge Spreadsheet (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/16996083-setting-per-employee-reference-dates-in-a-mail-merge-spreadsheet-pyn-2"
        },
        {
          "id": "16729160",
          "title": "Handling late enrollments (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/16729160-handling-late-enrollments-pyn-2"
        },
        {
          "id": "16729197",
          "title": "When a start date changes after someone is enrolled (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/16729197-when-a-start-date-changes-after-someone-is-enrolled-pyn-2"
        },
        {
          "id": "12691830",
          "title": "How to Set up the First Day (Onboarding) Flow (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/12691830-how-to-set-up-the-first-day-onboarding-flow-pyn-2"
        },
        {
          "id": "12159628",
          "title": "Gather Quick Feedback with a Poll (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/12159628-gather-quick-feedback-with-a-poll-pyn-2"
        },
        {
          "id": "16755625",
          "title": "Send to Slack Channel (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/16755625-send-to-slack-channel-pyn-2"
        },
        {
          "id": "13401726",
          "title": "Integrating Pyn with Google Calendar (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/13401726-integrating-pyn-with-google-calendar-pyn-2"
        },
        {
          "id": "13930364",
          "title": "Custom Email Recipients in Workflows (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/13930364-custom-email-recipients-in-workflows-pyn-2"
        },
        {
          "id": "16814757",
          "title": "Format Your Message (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/16814757-format-your-message-pyn-2"
        },
        {
          "id": "16814823",
          "title": "Mention the Principal in Slack Messages and Channels (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/16814823-mention-the-principal-in-slack-messages-and-channels-pyn-2"
        },
        {
          "id": "16857906",
          "title": "Embed a YouTube Video (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/16857906-embed-a-youtube-video-pyn-2"
        },
        {
          "id": "13872876",
          "title": "Add visual content to your message (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/13872876-add-visual-content-to-your-message-pyn-2"
        },
        {
          "id": "13642436",
          "title": "Set up Reminders for Messages (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/13642436-set-up-reminders-for-messages-pyn-2"
        },
        {
          "id": "13930400",
          "title": "Deactivating Link & Media Unfurling in Slack Messages (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/13930400-deactivating-link-media-unfurling-in-slack-messages-pyn-2"
        },
        {
          "id": "12119560",
          "title": "Set Up a Campaign (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/12119560-set-up-a-campaign-pyn-2"
        },
        {
          "id": "16857779",
          "title": "Create and Use Forms (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/16857779-create-and-use-forms-pyn-2"
        },
        {
          "id": "16858360",
          "title": "Create a Webhook (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/16858360-create-a-webhook-pyn-2"
        }
      ],
      "markdownUrl": "https://support.pynhq.com/flows.md",
      "related": [
        "flows/automations",
        "flows/campaign-templates",
        "flows/cohort-templates",
        "flows/forms",
        "flows/polls",
        "activity"
      ],
      "slug": "flows",
      "title": "Flows",
      "url": "https://support.pynhq.com/flows/"
    },
    {
      "appPath": "/flows/home",
      "area": "flows",
      "areaLabel": "Flows",
      "audience": "admin",
      "description": "An automation enrols employees when its trigger fires, filters them with an audience and runs a published sequence of steps relative to a reference date.",
      "feature": "automations",
      "intercom": [
        {
          "id": "11612966",
          "title": "How to create an Automation Flow (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/11612966-how-to-create-an-automation-flow-pyn-2"
        },
        {
          "id": "6024016",
          "note": "Pyn 1 article, kept for reference",
          "title": "Configure Automations (Pyn 1)",
          "url": "https://intercom.help/pyn/en/articles/6024016-configure-automations-pyn-1"
        },
        {
          "id": "11987518",
          "title": "Select the Right Trigger for your Flow (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/11987518-select-the-right-trigger-for-your-flow-pyn-2"
        },
        {
          "id": "12651319",
          "title": "Using Triggers in Pyn (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/12651319-using-triggers-in-pyn-pyn-2"
        },
        {
          "id": "6024165",
          "note": "Pyn 1 article, kept for reference",
          "title": "Enable the Birthday Moment Automation",
          "url": "https://intercom.help/pyn/en/articles/6024165-enable-the-birthday-moment-automation"
        },
        {
          "id": "16304943",
          "title": "Set up a buddy automation (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/16304943-set-up-a-buddy-automation-pyn-2"
        },
        {
          "id": "11987525",
          "title": "Choose the Audience for your Flow (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/11987525-choose-the-audience-for-your-flow-pyn-2"
        },
        {
          "id": "7856462",
          "note": "Pyn 1 article, kept for reference",
          "title": "Add Filters to Your Automation",
          "url": "https://intercom.help/pyn/en/articles/7856462-add-filters-to-your-automation"
        },
        {
          "id": "6005739",
          "note": "Pyn 1 article, kept for reference",
          "title": "Create and save recipient filters",
          "url": "https://intercom.help/pyn/en/articles/6005739-create-and-save-recipient-filters"
        },
        {
          "id": "6023999",
          "note": "Pyn 1 article, kept for reference",
          "title": "How to schedule Automations",
          "url": "https://intercom.help/pyn/en/articles/6023999-how-to-schedule-automations"
        },
        {
          "id": "6024094",
          "note": "Pyn 1 article, kept for reference",
          "title": "If I turn on or add a Pyn in an enabled Automation, will employees already enrolled in the Automation receive that Pyn?",
          "url": "https://intercom.help/pyn/en/articles/6024094-if-i-turn-on-or-add-a-pyn-in-an-enabled-automation-will-employees-already-enrolled-in-the-automation-receive-that-pyn"
        },
        {
          "id": "11506664",
          "title": "Manually Enroll Employees in a Flow (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/11506664-manually-enroll-employees-in-a-flow-pyn-2"
        },
        {
          "id": "6023214",
          "note": "Pyn 1 article, kept for reference",
          "title": "How to manually enroll an employee in an Automation (Pyn 1)",
          "url": "https://intercom.help/pyn/en/articles/6023214-how-to-manually-enroll-an-employee-in-an-automation-pyn-1"
        },
        {
          "id": "16996083",
          "title": "Setting Per-Employee Reference Dates in a Mail Merge Spreadsheet (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/16996083-setting-per-employee-reference-dates-in-a-mail-merge-spreadsheet-pyn-2"
        },
        {
          "id": "16729160",
          "title": "Handling late enrollments (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/16729160-handling-late-enrollments-pyn-2"
        },
        {
          "id": "6024091",
          "note": "Pyn 1 article, kept for reference",
          "title": "Does an employee still receive an automated Pyn if they're added to the HRIS after the messages were scheduled to go out?",
          "url": "https://intercom.help/pyn/en/articles/6024091-does-an-employee-still-receive-an-automated-pyn-if-they-re-added-to-the-hris-after-the-messages-were-scheduled-to-go-out"
        },
        {
          "id": "16729197",
          "title": "When a start date changes after someone is enrolled (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/16729197-when-a-start-date-changes-after-someone-is-enrolled-pyn-2"
        },
        {
          "id": "12691830",
          "title": "How to Set up the First Day (Onboarding) Flow (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/12691830-how-to-set-up-the-first-day-onboarding-flow-pyn-2"
        },
        {
          "id": "8563275",
          "note": "Pyn 1 article, kept for reference",
          "title": "Send to Personal Email Address",
          "url": "https://intercom.help/pyn/en/articles/8563275-send-to-personal-email-address"
        },
        {
          "id": "12159628",
          "title": "Gather Quick Feedback with a Poll (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/12159628-gather-quick-feedback-with-a-poll-pyn-2"
        },
        {
          "id": "6023188",
          "note": "Pyn 1 article, kept for reference",
          "title": "Automating Buddy Pyns (Pyn 1)",
          "url": "https://intercom.help/pyn/en/articles/6023188-automating-buddy-pyns-pyn-1"
        },
        {
          "id": "6023205",
          "note": "Pyn 1 article, kept for reference",
          "title": "Getting Started with Buddy",
          "url": "https://intercom.help/pyn/en/articles/6023205-getting-started-with-buddy"
        },
        {
          "id": "6023197",
          "note": "Pyn 1 article, kept for reference",
          "title": "Personalize your Buddy Pyns with Tokens",
          "url": "https://intercom.help/pyn/en/articles/6023197-personalize-your-buddy-pyns-with-tokens"
        },
        {
          "id": "6024074",
          "note": "Pyn 1 article, kept for reference",
          "title": "How to customize the new manager packet",
          "url": "https://intercom.help/pyn/en/articles/6024074-how-to-customize-the-new-manager-packet"
        },
        {
          "id": "8279902",
          "note": "Pyn 1 article, kept for reference",
          "title": "Editing Enrollment Rule: Timing",
          "url": "https://intercom.help/pyn/en/articles/8279902-editing-enrollment-rule-timing"
        }
      ],
      "markdownUrl": "https://support.pynhq.com/flows/automations.md",
      "related": [
        "flows",
        "flows/steps",
        "activity/enrollments",
        "journey"
      ],
      "slug": "flows/automations",
      "title": "Automations",
      "url": "https://support.pynhq.com/flows/automations/"
    },
    {
      "appPath": "/flows/home",
      "area": "flows",
      "areaLabel": "Flows",
      "audience": "admin",
      "description": "Set up yearly work-anniversary and birthday automations that give managers a week's notice and celebrate the person on the day, with milestone years handled separately.",
      "feature": "automations",
      "intercom": [
        {
          "id": "6024165",
          "note": "Pyn 1 article, kept for reference",
          "title": "Enable the Birthday Moment Automation",
          "url": "https://intercom.help/pyn/en/articles/6024165-enable-the-birthday-moment-automation"
        }
      ],
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/flows/automations/tutorial-birthdays-and-anniversaries.md",
      "related": [
        "flows/automations/configure-a-date-trigger",
        "flows/automations/scheduling-internals",
        "flows/automations/create-an-automation",
        "flows/steps"
      ],
      "slug": "flows/automations/tutorial-birthdays-and-anniversaries",
      "title": "Tutorial: birthdays and anniversaries",
      "url": "https://support.pynhq.com/flows/automations/tutorial-birthdays-and-anniversaries/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/flows/home",
      "area": "flows",
      "areaLabel": "Flows",
      "audience": "admin",
      "description": "Run an onboarding buddy programme in Pyn, where the manager nominates a buddy through a form, the buddy is briefed the moment they are chosen, and both sides are checked on through the first month.",
      "feature": "automations",
      "intercom": [
        {
          "id": "16304943",
          "note": "replaces",
          "title": "Set up a buddy automation (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/16304943-set-up-a-buddy-automation-pyn-2"
        },
        {
          "id": "12159628",
          "note": "draws on",
          "title": "Gather Quick Feedback with a Poll (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/12159628-gather-quick-feedback-with-a-poll-pyn-2"
        },
        {
          "id": "6023188",
          "note": "Pyn 1 article, kept for reference",
          "title": "Automating Buddy Pyns (Pyn 1)",
          "url": "https://intercom.help/pyn/en/articles/6023188-automating-buddy-pyns-pyn-1"
        },
        {
          "id": "6023205",
          "note": "Pyn 1 article, kept for reference",
          "title": "Getting Started with Buddy",
          "url": "https://intercom.help/pyn/en/articles/6023205-getting-started-with-buddy"
        },
        {
          "id": "6023197",
          "note": "Pyn 1 article, kept for reference",
          "title": "Personalize your Buddy Pyns with Tokens",
          "url": "https://intercom.help/pyn/en/articles/6023197-personalize-your-buddy-pyns-with-tokens"
        }
      ],
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/flows/automations/tutorial-buddy-programme.md",
      "related": [
        "flows/forms",
        "flows/automations/configure-a-team-change-trigger",
        "flows/automations/trigger-a-flow-from-a-form-submission",
        "flows/steps"
      ],
      "slug": "flows/automations/tutorial-buddy-programme",
      "title": "Tutorial: buddy programme",
      "url": "https://support.pynhq.com/flows/automations/tutorial-buddy-programme/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/flows/home",
      "area": "flows",
      "areaLabel": "Flows",
      "audience": "admin",
      "description": "Support a first-time manager through their first four weeks with a sequence triggered by their first direct report, and brief their own manager on how to help.",
      "feature": "automations",
      "intercom": [
        {
          "id": "6024074",
          "note": "Pyn 1 article, kept for reference",
          "title": "How to customize the new manager packet",
          "url": "https://intercom.help/pyn/en/articles/6024074-how-to-customize-the-new-manager-packet"
        }
      ],
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/flows/automations/tutorial-new-manager-flow.md",
      "related": [
        "flows/automations/configure-a-team-change-trigger",
        "flows/automations/create-an-automation",
        "library/content",
        "flows/steps"
      ],
      "slug": "flows/automations/tutorial-new-manager-flow",
      "title": "Tutorial: new-manager flow",
      "url": "https://support.pynhq.com/flows/automations/tutorial-new-manager-flow/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/flows/home",
      "area": "flows",
      "areaLabel": "Flows",
      "audience": "admin",
      "description": "Build an offboarding automation from the termination date that briefs the manager, walks the leaver through their last two weeks, raises the access ticket and follows up after they have gone.",
      "feature": "automations",
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/flows/automations/tutorial-offboarding-flow.md",
      "related": [
        "flows/automations/configure-a-date-trigger",
        "flows/automations/set-the-audience",
        "flows/automations/handle-late-enrollments",
        "flows/steps"
      ],
      "slug": "flows/automations/tutorial-offboarding-flow",
      "title": "Tutorial: offboarding flow",
      "url": "https://support.pynhq.com/flows/automations/tutorial-offboarding-flow/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/flows/home",
      "area": "flows",
      "areaLabel": "Flows",
      "audience": "admin",
      "description": "Build a pre-boarding automation that reaches new starters at their personal address in the week before they begin, and nudges their manager to be ready on day one.",
      "feature": "automations",
      "intercom": [
        {
          "id": "12691830",
          "note": "draws on",
          "title": "How to Set up the First Day (Onboarding) Flow (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/12691830-how-to-set-up-the-first-day-onboarding-flow-pyn-2"
        },
        {
          "id": "16729197",
          "note": "draws on",
          "title": "When a start date changes after someone is enrolled (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/16729197-when-a-start-date-changes-after-someone-is-enrolled-pyn-2"
        },
        {
          "id": "8563275",
          "note": "Pyn 1 article, kept for reference",
          "title": "Send to Personal Email Address",
          "url": "https://intercom.help/pyn/en/articles/8563275-send-to-personal-email-address"
        }
      ],
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/flows/automations/tutorial-pre-boarding-to-a-personal-email.md",
      "related": [
        "flows/automations/configure-a-date-trigger",
        "flows/automations/set-the-audience",
        "flows/automations/handle-late-enrollments",
        "flows/steps"
      ],
      "slug": "flows/automations/tutorial-pre-boarding-to-a-personal-email",
      "title": "Tutorial: pre-boarding to a personal email",
      "url": "https://support.pynhq.com/flows/automations/tutorial-pre-boarding-to-a-personal-email/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/flows/home",
      "area": "flows",
      "areaLabel": "Flows",
      "audience": "admin",
      "description": "Retire an automation so it enrols nobody and leaves the Automations list, while enrollments already in progress run to completion.",
      "feature": "automations",
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/flows/automations/archive-an-automation.md",
      "related": [
        "flows/automations/change-the-mode",
        "flows/automations/automation-and-enrollment-states",
        "activity/enrollments"
      ],
      "slug": "flows/automations/archive-an-automation",
      "title": "Archive an automation",
      "url": "https://support.pynhq.com/flows/automations/archive-an-automation/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/flows/home",
      "area": "flows",
      "areaLabel": "Flows",
      "audience": "admin",
      "description": "Attach an automation to a moment on your journey map so it is grouped with that moment in the Automations table and listed on the moment's Flows tab.",
      "feature": "automations",
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/flows/automations/assign-an-automation-to-a-moment.md",
      "related": [
        "journey",
        "flows/automations/sort-the-flows-list",
        "flows/automations/create-an-automation"
      ],
      "slug": "flows/automations/assign-an-automation-to-a-moment",
      "title": "Assign an automation to a moment",
      "url": "https://support.pynhq.com/flows/automations/assign-an-automation-to-a-moment/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/flows/home",
      "area": "flows",
      "areaLabel": "Flows",
      "audience": "admin",
      "description": "Move an automation between Automated, Verification, Manual and Inactive, or archive it, from the mode button in the editor.",
      "feature": "automations",
      "intercom": [
        {
          "id": "11612966",
          "note": "draws on",
          "title": "How to create an Automation Flow (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/11612966-how-to-create-an-automation-flow-pyn-2"
        },
        {
          "id": "6023999",
          "note": "Pyn 1 article, kept for reference",
          "title": "How to schedule Automations",
          "url": "https://intercom.help/pyn/en/articles/6023999-how-to-schedule-automations"
        }
      ],
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/flows/automations/change-the-mode.md",
      "related": [
        "flows/automations/publish-an-automation",
        "flows/automations/automation-and-enrollment-states",
        "activity/enrollments"
      ],
      "slug": "flows/automations/change-the-mode",
      "title": "Change the mode of an automation",
      "url": "https://support.pynhq.com/flows/automations/change-the-mode/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/flows/home",
      "area": "flows",
      "areaLabel": "Flows",
      "audience": "admin",
      "description": "Open the Select Trigger dialog, pick the family that matches the moment and swap the trigger on an existing automation.",
      "feature": "automations",
      "intercom": [
        {
          "id": "11987518",
          "note": "replaces",
          "title": "Select the Right Trigger for your Flow (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/11987518-select-the-right-trigger-for-your-flow-pyn-2"
        },
        {
          "id": "12651319",
          "note": "replaces",
          "title": "Using Triggers in Pyn (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/12651319-using-triggers-in-pyn-pyn-2"
        }
      ],
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/flows/automations/choose-a-trigger.md",
      "related": [
        "flows/automations/trigger-catalogue",
        "flows/automations/configure-a-date-trigger",
        "flows/automations/configure-a-team-change-trigger",
        "flows/automations/trigger-a-flow-from-a-form-submission"
      ],
      "slug": "flows/automations/choose-a-trigger",
      "title": "Choose a trigger",
      "url": "https://support.pynhq.com/flows/automations/choose-a-trigger/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/flows/home",
      "area": "flows",
      "areaLabel": "Flows",
      "audience": "admin",
      "description": "Set when a date trigger fires relative to the employee's date, how often it repeats, and understand what the reference date will be.",
      "feature": "automations",
      "intercom": [
        {
          "id": "11987518",
          "note": "draws on",
          "title": "Select the Right Trigger for your Flow (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/11987518-select-the-right-trigger-for-your-flow-pyn-2"
        },
        {
          "id": "12651319",
          "note": "draws on",
          "title": "Using Triggers in Pyn (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/12651319-using-triggers-in-pyn-pyn-2"
        },
        {
          "id": "6024165",
          "note": "Pyn 1 article, kept for reference",
          "title": "Enable the Birthday Moment Automation",
          "url": "https://intercom.help/pyn/en/articles/6024165-enable-the-birthday-moment-automation"
        }
      ],
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/flows/automations/configure-a-date-trigger.md",
      "related": [
        "flows/automations/trigger-catalogue",
        "flows/automations/scheduling-internals",
        "flows/automations/tutorial-birthdays-and-anniversaries",
        "flows/automations/prevent-repeat-enrollments"
      ],
      "slug": "flows/automations/configure-a-date-trigger",
      "title": "Configure a date trigger",
      "url": "https://support.pynhq.com/flows/automations/configure-a-date-trigger/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/flows/home",
      "area": "flows",
      "areaLabel": "Flows",
      "audience": "admin",
      "description": "Start an automation when an employee enters or leaves one of the groups you choose, such as a department, a location or a static list.",
      "feature": "automations",
      "intercom": [
        {
          "id": "11987518",
          "note": "draws on",
          "title": "Select the Right Trigger for your Flow (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/11987518-select-the-right-trigger-for-your-flow-pyn-2"
        },
        {
          "id": "12651319",
          "note": "draws on",
          "title": "Using Triggers in Pyn (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/12651319-using-triggers-in-pyn-pyn-2"
        }
      ],
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/flows/automations/configure-a-group-change-trigger.md",
      "related": [
        "directory/employee-groups",
        "flows/automations/set-the-audience",
        "flows/automations/trigger-catalogue"
      ],
      "slug": "flows/automations/configure-a-group-change-trigger",
      "title": "Configure a group change trigger",
      "url": "https://support.pynhq.com/flows/automations/configure-a-group-change-trigger/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/flows/home",
      "area": "flows",
      "areaLabel": "Flows",
      "audience": "admin",
      "description": "Run an automation on a timetable, daily, weekly, monthly or yearly, from a start date and time in a time zone you choose, for everyone in the audience.",
      "feature": "automations",
      "intercom": [
        {
          "id": "11987518",
          "note": "draws on",
          "title": "Select the Right Trigger for your Flow (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/11987518-select-the-right-trigger-for-your-flow-pyn-2"
        },
        {
          "id": "12651319",
          "note": "draws on",
          "title": "Using Triggers in Pyn (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/12651319-using-triggers-in-pyn-pyn-2"
        }
      ],
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/flows/automations/configure-a-recurring-trigger.md",
      "related": [
        "flows/automations/set-the-audience",
        "flows/automations/trigger-catalogue",
        "flows/automations/scheduling-internals"
      ],
      "slug": "flows/automations/configure-a-recurring-trigger",
      "title": "Configure a recurring trigger",
      "url": "https://support.pynhq.com/flows/automations/configure-a-recurring-trigger/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/flows/home",
      "area": "flows",
      "areaLabel": "Flows",
      "audience": "admin",
      "description": "Use the Buddy Assigned, Promoted to Manager, Change of Manager, Change of Location and Connected to Slack triggers, which fire the moment a relationship on the employee record changes.",
      "feature": "automations",
      "intercom": [
        {
          "id": "11987518",
          "note": "draws on",
          "title": "Select the Right Trigger for your Flow (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/11987518-select-the-right-trigger-for-your-flow-pyn-2"
        },
        {
          "id": "12651319",
          "note": "draws on",
          "title": "Using Triggers in Pyn (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/12651319-using-triggers-in-pyn-pyn-2"
        }
      ],
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/flows/automations/configure-a-team-change-trigger.md",
      "related": [
        "flows/automations/tutorial-buddy-programme",
        "flows/automations/tutorial-new-manager-flow",
        "flows/automations/trigger-catalogue",
        "integrations/slack"
      ],
      "slug": "flows/automations/configure-a-team-change-trigger",
      "title": "Configure a team change trigger",
      "url": "https://support.pynhq.com/flows/automations/configure-a-team-change-trigger/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/flows/home",
      "area": "flows",
      "areaLabel": "Flows",
      "audience": "admin",
      "description": "Start an automation from any date, text or yes/no property on the employee record, including custom fields synced from your HRIS.",
      "feature": "automations",
      "intercom": [
        {
          "id": "11987518",
          "note": "draws on",
          "title": "Select the Right Trigger for your Flow (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/11987518-select-the-right-trigger-for-your-flow-pyn-2"
        },
        {
          "id": "12651319",
          "note": "draws on",
          "title": "Using Triggers in Pyn (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/12651319-using-triggers-in-pyn-pyn-2"
        }
      ],
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/flows/automations/configure-an-employee-property-trigger.md",
      "related": [
        "flows/automations/configure-a-date-trigger",
        "directory/employees",
        "flows/automations/trigger-catalogue"
      ],
      "slug": "flows/automations/configure-an-employee-property-trigger",
      "title": "Configure an employee property trigger",
      "url": "https://support.pynhq.com/flows/automations/configure-an-employee-property-trigger/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/flows/home",
      "area": "flows",
      "areaLabel": "Flows",
      "audience": "admin",
      "description": "Start a new automation from a trigger in the picker or from a ready-made template in the catalogue, then open it in the editor.",
      "feature": "automations",
      "intercom": [
        {
          "id": "11612966",
          "note": "replaces",
          "title": "How to create an Automation Flow (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/11612966-how-to-create-an-automation-flow-pyn-2"
        },
        {
          "id": "6024016",
          "note": "Pyn 1 article, kept for reference",
          "title": "Configure Automations (Pyn 1)",
          "url": "https://intercom.help/pyn/en/articles/6024016-configure-automations-pyn-1"
        }
      ],
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/flows/automations/create-an-automation.md",
      "related": [
        "flows/automations/choose-a-trigger",
        "flows/automations/set-the-audience",
        "flows/automations/change-the-mode",
        "flows/steps"
      ],
      "slug": "flows/automations/create-an-automation",
      "title": "Create an automation",
      "url": "https://support.pynhq.com/flows/automations/create-an-automation/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/flows/home",
      "area": "flows",
      "areaLabel": "Flows",
      "audience": "admin",
      "description": "Copy an automation, with its trigger, audience, steps and journey moment, into a new inactive draft you can change independently.",
      "feature": "automations",
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/flows/automations/duplicate-an-automation.md",
      "related": [
        "flows/automations/publish-an-automation",
        "flows/automations/change-the-mode",
        "flows/automations/archive-an-automation"
      ],
      "slug": "flows/automations/duplicate-an-automation",
      "title": "Duplicate an automation",
      "url": "https://support.pynhq.com/flows/automations/duplicate-an-automation/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/flows/home",
      "area": "flows",
      "areaLabel": "Flows",
      "audience": "admin",
      "description": "Upload a mail merge spreadsheet to enrol many people at once, each with their own reference date and with extra columns available as custom tokens in the messages.",
      "feature": "automations",
      "intercom": [
        {
          "id": "16996083",
          "note": "replaces",
          "title": "Setting Per-Employee Reference Dates in a Mail Merge Spreadsheet (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/16996083-setting-per-employee-reference-dates-in-a-mail-merge-spreadsheet-pyn-2"
        },
        {
          "id": "11506664",
          "note": "draws on",
          "title": "Manually Enroll Employees in a Flow (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/11506664-manually-enroll-employees-in-a-flow-pyn-2"
        }
      ],
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/flows/automations/enroll-from-a-spreadsheet.md",
      "related": [
        "flows/automations/manually-enroll-employees",
        "flows/steps",
        "activity/enrollments"
      ],
      "slug": "flows/automations/enroll-from-a-spreadsheet",
      "title": "Enroll from a spreadsheet",
      "url": "https://support.pynhq.com/flows/automations/enroll-from-a-spreadsheet/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/flows/home",
      "area": "flows",
      "areaLabel": "Flows",
      "audience": "admin",
      "description": "Download the Automations table as a CSV file, with the columns and rows you see, from the view menu's Export Data action.",
      "feature": "automations",
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/flows/automations/export-the-flows-list.md",
      "related": [
        "flows/automations/sort-the-flows-list",
        "notices",
        "activity/enrollments"
      ],
      "slug": "flows/automations/export-the-flows-list",
      "title": "Export the Flows list",
      "url": "https://support.pynhq.com/flows/automations/export-the-flows-list/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/flows/home",
      "area": "flows",
      "areaLabel": "Flows",
      "audience": "admin",
      "description": "Decide what happens when someone is enrolled after one or more steps were already due, whether by sending them at once, skipping them or reviewing them by hand.",
      "feature": "automations",
      "intercom": [
        {
          "id": "16729160",
          "note": "replaces",
          "title": "Handling late enrollments (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/16729160-handling-late-enrollments-pyn-2"
        },
        {
          "id": "6024091",
          "note": "Pyn 1 article, kept for reference",
          "title": "Does an employee still receive an automated Pyn if they're added to the HRIS after the messages were scheduled to go out?",
          "url": "https://intercom.help/pyn/en/articles/6024091-does-an-employee-still-receive-an-automated-pyn-if-they-re-added-to-the-hris-after-the-messages-were-scheduled-to-go-out"
        }
      ],
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/flows/automations/handle-late-enrollments.md",
      "related": [
        "flows/automations/manually-enroll-employees",
        "flows/automations/move-an-enrollment-to-a-new-start-date",
        "flows/steps"
      ],
      "slug": "flows/automations/handle-late-enrollments",
      "title": "Handle late enrollments",
      "url": "https://support.pynhq.com/flows/automations/handle-late-enrollments/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/flows/home",
      "area": "flows",
      "areaLabel": "Flows",
      "audience": "admin",
      "description": "Put chosen employees into an automation yourself, with a reference date you set, by searching, pasting email addresses or uploading a file.",
      "feature": "automations",
      "intercom": [
        {
          "id": "11506664",
          "note": "replaces",
          "title": "Manually Enroll Employees in a Flow (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/11506664-manually-enroll-employees-in-a-flow-pyn-2"
        },
        {
          "id": "6023214",
          "note": "Pyn 1 article, kept for reference",
          "title": "How to manually enroll an employee in an Automation (Pyn 1)",
          "url": "https://intercom.help/pyn/en/articles/6023214-how-to-manually-enroll-an-employee-in-an-automation-pyn-1"
        }
      ],
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/flows/automations/manually-enroll-employees.md",
      "related": [
        "flows/automations/enroll-from-a-spreadsheet",
        "flows/automations/handle-late-enrollments",
        "flows/automations/use-a-flow-without-a-trigger",
        "activity/enrollments"
      ],
      "slug": "flows/automations/manually-enroll-employees",
      "title": "Manually enroll employees",
      "url": "https://support.pynhq.com/flows/automations/manually-enroll-employees/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/activity/home",
      "area": "flows",
      "areaLabel": "Flows",
      "audience": "admin",
      "description": "When a start date changes after someone is enrolled, stop the current enrollment and re-enrol them against the new date without sending anything twice.",
      "feature": "automations",
      "intercom": [
        {
          "id": "16729197",
          "note": "replaces",
          "title": "When a start date changes after someone is enrolled (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/16729197-when-a-start-date-changes-after-someone-is-enrolled-pyn-2"
        }
      ],
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/flows/automations/move-an-enrollment-to-a-new-start-date.md",
      "related": [
        "activity/enrollments",
        "flows/automations/manually-enroll-employees",
        "flows/automations/handle-late-enrollments"
      ],
      "slug": "flows/automations/move-an-enrollment-to-a-new-start-date",
      "title": "Move an enrollment to a new start date",
      "url": "https://support.pynhq.com/flows/automations/move-an-enrollment-to-a-new-start-date/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/flows/home",
      "area": "flows",
      "areaLabel": "Flows",
      "audience": "admin",
      "description": "Read and understand the re-enrollment timeout on a trigger, which stops the same employee being enrolled again when data changes or a trigger fires twice.",
      "feature": "automations",
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/flows/automations/prevent-repeat-enrollments.md",
      "related": [
        "flows/automations/trigger-catalogue",
        "flows/automations/scheduling-internals",
        "flows/automations/move-an-enrollment-to-a-new-start-date"
      ],
      "slug": "flows/automations/prevent-repeat-enrollments",
      "title": "Prevent repeat enrollments",
      "url": "https://support.pynhq.com/flows/automations/prevent-repeat-enrollments/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/flows/home",
      "area": "flows",
      "areaLabel": "Flows",
      "audience": "admin",
      "description": "Publish a draft so the trigger runs against it, and choose whether enrollments still running on the previous version move to the new one.",
      "feature": "automations",
      "intercom": [
        {
          "id": "11612966",
          "note": "draws on",
          "title": "How to create an Automation Flow (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/11612966-how-to-create-an-automation-flow-pyn-2"
        },
        {
          "id": "6024094",
          "note": "Pyn 1 article, kept for reference",
          "title": "If I turn on or add a Pyn in an enabled Automation, will employees already enrolled in the Automation receive that Pyn?",
          "url": "https://intercom.help/pyn/en/articles/6024094-if-i-turn-on-or-add-a-pyn-in-an-enabled-automation-will-employees-already-enrolled-in-the-automation-receive-that-pyn"
        }
      ],
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/flows/automations/publish-an-automation.md",
      "related": [
        "flows/automations/change-the-mode",
        "flows/automations/automation-and-enrollment-states",
        "activity/enrollments"
      ],
      "slug": "flows/automations/publish-an-automation",
      "title": "Publish an automation",
      "url": "https://support.pynhq.com/flows/automations/publish-an-automation/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/flows/home",
      "area": "flows",
      "areaLabel": "Flows",
      "audience": "admin",
      "description": "Limit who a trigger enrols by lifecycle stage and by included and excluded groups, and preview the people who match before you publish.",
      "feature": "automations",
      "intercom": [
        {
          "id": "11987525",
          "note": "replaces",
          "title": "Choose the Audience for your Flow (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/11987525-choose-the-audience-for-your-flow-pyn-2"
        },
        {
          "id": "7856462",
          "note": "Pyn 1 article, kept for reference",
          "title": "Add Filters to Your Automation",
          "url": "https://intercom.help/pyn/en/articles/7856462-add-filters-to-your-automation"
        },
        {
          "id": "6005739",
          "note": "Pyn 1 article, kept for reference",
          "title": "Create and save recipient filters",
          "url": "https://intercom.help/pyn/en/articles/6005739-create-and-save-recipient-filters"
        }
      ],
      "lastVerified": "2026-10-23",
      "markdownUrl": "https://support.pynhq.com/flows/automations/set-the-audience.md",
      "related": [
        "directory/employee-groups/how-audiences-match",
        "directory/employee-groups",
        "flows/steps",
        "flows/automations/choose-a-trigger"
      ],
      "slug": "flows/automations/set-the-audience",
      "title": "Set the audience for an automation",
      "url": "https://support.pynhq.com/flows/automations/set-the-audience/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/flows/home",
      "area": "flows",
      "areaLabel": "Flows",
      "audience": "admin",
      "description": "Reorder the Automations table by journey order, by what needs publishing, by status or by title for the rest of your session.",
      "feature": "automations",
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/flows/automations/sort-the-flows-list.md",
      "related": [
        "flows/automations/export-the-flows-list",
        "flows/automations/assign-an-automation-to-a-moment",
        "flows/automations/publish-an-automation"
      ],
      "slug": "flows/automations/sort-the-flows-list",
      "title": "Sort the Flows list",
      "url": "https://support.pynhq.com/flows/automations/sort-the-flows-list/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/flows/home",
      "area": "flows",
      "areaLabel": "Flows",
      "audience": "admin",
      "description": "Start an automation the moment a published form is submitted, with the person who answered it as the principal.",
      "feature": "automations",
      "intercom": [
        {
          "id": "16304943",
          "note": "draws on",
          "title": "Set up a buddy automation (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/16304943-set-up-a-buddy-automation-pyn-2"
        },
        {
          "id": "11987518",
          "note": "draws on",
          "title": "Select the Right Trigger for your Flow (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/11987518-select-the-right-trigger-for-your-flow-pyn-2"
        },
        {
          "id": "12651319",
          "note": "draws on",
          "title": "Using Triggers in Pyn (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/12651319-using-triggers-in-pyn-pyn-2"
        }
      ],
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/flows/automations/trigger-a-flow-from-a-form-submission.md",
      "related": [
        "flows/forms",
        "flows/automations/change-the-mode",
        "flows/automations/tutorial-buddy-programme"
      ],
      "slug": "flows/automations/trigger-a-flow-from-a-form-submission",
      "title": "Trigger a flow from a form submission",
      "url": "https://support.pynhq.com/flows/automations/trigger-a-flow-from-a-form-submission/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/flows/home",
      "area": "flows",
      "areaLabel": "Flows",
      "audience": "admin",
      "description": "Build an automation that only runs when you enrol people yourself, or one that an external system enrols through the API.",
      "feature": "automations",
      "intercom": [
        {
          "id": "11987518",
          "note": "draws on",
          "title": "Select the Right Trigger for your Flow (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/11987518-select-the-right-trigger-for-your-flow-pyn-2"
        },
        {
          "id": "12651319",
          "note": "draws on",
          "title": "Using Triggers in Pyn (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/12651319-using-triggers-in-pyn-pyn-2"
        }
      ],
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/flows/automations/use-a-flow-without-a-trigger.md",
      "related": [
        "flows/automations/manually-enroll-employees",
        "flows/automations/enroll-from-a-spreadsheet",
        "flows/automations/trigger-catalogue"
      ],
      "slug": "flows/automations/use-a-flow-without-a-trigger",
      "title": "Use a flow without a trigger",
      "url": "https://support.pynhq.com/flows/automations/use-a-flow-without-a-trigger/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/flows/home",
      "area": "flows",
      "areaLabel": "Flows",
      "audience": "admin",
      "description": "The modes an automation can be in, how versions work, and the states an enrollment, an enrollment step and a delivery pass through from creation to completion.",
      "feature": "automations",
      "intercom": [
        {
          "id": "6023999",
          "note": "Pyn 1 article",
          "title": "How to schedule Automations",
          "url": "https://intercom.help/pyn/en/articles/6023999-how-to-schedule-automations"
        }
      ],
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/flows/automations/automation-and-enrollment-states.md",
      "related": [
        "flows/automations/change-the-mode",
        "flows/automations/publish-an-automation",
        "activity/enrollments"
      ],
      "slug": "flows/automations/automation-and-enrollment-states",
      "title": "Automation and enrollment states",
      "url": "https://support.pynhq.com/flows/automations/automation-and-enrollment-states/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/flows/home",
      "area": "flows",
      "areaLabel": "Flows",
      "audience": "admin",
      "description": "How Pyn turns a trigger and a reference date into enrollments and send times, including trigger windows, reference date adjustment, recurrence years, cadence, minimums and time zones.",
      "feature": "automations",
      "intercom": [
        {
          "id": "8279902",
          "note": "Pyn 1 article",
          "title": "Editing Enrollment Rule: Timing",
          "url": "https://intercom.help/pyn/en/articles/8279902-editing-enrollment-rule-timing"
        }
      ],
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/flows/automations/scheduling-internals.md",
      "related": [
        "flows/automations/trigger-catalogue",
        "flows/automations/configure-a-date-trigger",
        "flows/automations/prevent-repeat-enrollments",
        "flows/steps"
      ],
      "slug": "flows/automations/scheduling-internals",
      "title": "Scheduling internals",
      "url": "https://support.pynhq.com/flows/automations/scheduling-internals/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/flows/home",
      "area": "flows",
      "areaLabel": "Flows",
      "audience": "admin",
      "description": "Every trigger in the Select Trigger dialog and the template catalogue, with its description as shown in the app, what it watches, its default offset, recurrence, window and re-enrollment timeout.",
      "feature": "automations",
      "intercom": [
        {
          "id": "12651319",
          "note": "draws on",
          "title": "Using Triggers in Pyn (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/12651319-using-triggers-in-pyn-pyn-2"
        },
        {
          "id": "11987518",
          "note": "draws on",
          "title": "Select the Right Trigger for your Flow (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/11987518-select-the-right-trigger-for-your-flow-pyn-2"
        }
      ],
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/flows/automations/trigger-catalogue.md",
      "related": [
        "flows/automations/choose-a-trigger",
        "flows/automations/scheduling-internals",
        "flows/automations/prevent-repeat-enrollments"
      ],
      "slug": "flows/automations/trigger-catalogue",
      "title": "Trigger catalogue",
      "url": "https://support.pynhq.com/flows/automations/trigger-catalogue/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/flows/home",
      "area": "flows",
      "areaLabel": "Flows",
      "audience": "admin",
      "description": "Dated communications that run on a calendar rather than on an employee's lifecycle: campaign templates you enrol people into, and campaigns you build directly on the Activity calendar.",
      "feature": "campaign-templates",
      "intercom": [
        {
          "id": "12119560",
          "title": "Set Up a Campaign (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/12119560-set-up-a-campaign-pyn-2"
        },
        {
          "id": "6024163",
          "note": "Pyn 1 article, kept for reference",
          "title": "Create a Campaign (Pyn 1)",
          "url": "https://intercom.help/pyn/en/articles/6024163-create-a-campaign-pyn-1"
        },
        {
          "id": "16996083",
          "title": "Setting Per-Employee Reference Dates in a Mail Merge Spreadsheet (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/16996083-setting-per-employee-reference-dates-in-a-mail-merge-spreadsheet-pyn-2"
        },
        {
          "id": "6024190",
          "note": "Pyn 1 article, kept for reference",
          "title": "Pyn Holidays and Observances content (Pyn 1)",
          "url": "https://intercom.help/pyn/en/articles/6024190-pyn-holidays-and-observances-content-pyn-1"
        },
        {
          "id": "6825617",
          "note": "Pyn 1 article, kept for reference",
          "title": "HR Calendar",
          "url": "https://intercom.help/pyn/en/articles/6825617-hr-calendar"
        },
        {
          "id": "6024079",
          "note": "Pyn 1 article, kept for reference",
          "title": "How to customize the performance reviews packet",
          "url": "https://intercom.help/pyn/en/articles/6024079-how-to-customize-the-performance-reviews-packet"
        }
      ],
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/flows/campaign-templates.md",
      "related": [
        "flows/automations",
        "flows/steps",
        "activity",
        "journey"
      ],
      "screenshots": [
        {
          "caption": "Activity, Campaigns shows every campaign and its steps on a year calendar.",
          "id": "flows-campaign-templates-calendar"
        }
      ],
      "slug": "flows/campaign-templates",
      "title": "Campaign Templates",
      "url": "https://support.pynhq.com/flows/campaign-templates/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/flows/home",
      "area": "flows",
      "areaLabel": "Flows",
      "audience": "admin",
      "description": "Build next year's calendar of holiday greetings and observance notes in about 45 minutes: public holidays from the catalogue, your own observances as one campaign, and a manager note for the days that need one.",
      "feature": "campaign-templates",
      "intercom": [
        {
          "id": "6024190",
          "note": "Pyn 1 article, kept for reference",
          "title": "Pyn Holidays and Observances content (Pyn 1)",
          "url": "https://intercom.help/pyn/en/articles/6024190-pyn-holidays-and-observances-content-pyn-1"
        },
        {
          "id": "6825617",
          "note": "Pyn 1 article, kept for reference",
          "title": "HR Calendar",
          "url": "https://intercom.help/pyn/en/articles/6825617-hr-calendar"
        }
      ],
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/flows/campaign-templates/tutorial-holidays-and-observances.md",
      "related": [
        "flows/campaign-templates/add-a-campaign-template",
        "flows/campaign-templates/enroll-employees-in-a-campaign",
        "flows/campaign-templates/create-a-campaign",
        "directory/employee-groups"
      ],
      "slug": "flows/campaign-templates/tutorial-holidays-and-observances",
      "title": "Holidays and observances for the year",
      "url": "https://support.pynhq.com/flows/campaign-templates/tutorial-holidays-and-observances/",
      "version": "2026-10-16",
      "video": "flows-campaign-templates-tutorial-holidays"
    },
    {
      "appPath": "/activity/home",
      "area": "flows",
      "areaLabel": "Flows",
      "audience": "admin",
      "description": "Run a review cycle as one campaign: eight short messages over three and a half weeks that tell employees what to do and when, give managers what they need, and thank everyone at the end. About an hour.",
      "feature": "campaign-templates",
      "intercom": [
        {
          "id": "6024079",
          "note": "Pyn 1 article, kept for reference",
          "title": "How to customize the performance reviews packet",
          "url": "https://intercom.help/pyn/en/articles/6024079-how-to-customize-the-performance-reviews-packet"
        }
      ],
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/flows/campaign-templates/tutorial-performance-review-cycle.md",
      "related": [
        "flows/campaign-templates/create-a-campaign",
        "flows/campaign-templates/duplicate-a-campaign",
        "flows/steps/add-a-button-to-a-message",
        "library/content"
      ],
      "slug": "flows/campaign-templates/tutorial-performance-review-cycle",
      "title": "A performance review cycle",
      "url": "https://support.pynhq.com/flows/campaign-templates/tutorial-performance-review-cycle/",
      "version": "2026-10-16",
      "video": "flows-campaign-templates-tutorial-reviews"
    },
    {
      "appPath": "/flows/home",
      "area": "flows",
      "areaLabel": "Flows",
      "audience": "admin",
      "description": "Add a ready-made campaign template from the catalogue, such as a country's public holidays for the year, so it appears under Campaign Templates ready to enrol people into.",
      "feature": "campaign-templates",
      "intercom": [
        {
          "id": "12119560",
          "note": "draws on",
          "title": "Set Up a Campaign (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/12119560-set-up-a-campaign-pyn-2"
        }
      ],
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/flows/campaign-templates/add-a-campaign-template.md",
      "related": [
        "flows/campaign-templates/enroll-employees-in-a-campaign",
        "journey/attach-a-flow-to-a-moment",
        "flows/automations/create-an-automation"
      ],
      "screenshots": [
        {
          "caption": "The Add from Template dialog, grouped by journey category, with Campaign chips on the campaign templates.",
          "id": "flows-campaign-templates-add-from-template"
        }
      ],
      "slug": "flows/campaign-templates/add-a-campaign-template",
      "title": "Add a campaign template",
      "url": "https://support.pynhq.com/flows/campaign-templates/add-a-campaign-template/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/activity/home",
      "area": "flows",
      "areaLabel": "Flows",
      "audience": "admin",
      "description": "Build a campaign from scratch on the Activity calendar: name and date it, add email, Slack or channel steps on their own dates, choose the recipients for each, and set the steps to Automated.",
      "feature": "campaign-templates",
      "intercom": [
        {
          "id": "12119560",
          "note": "replaces",
          "title": "Set Up a Campaign (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/12119560-set-up-a-campaign-pyn-2"
        },
        {
          "id": "6024163",
          "note": "Pyn 1 article, kept for reference",
          "title": "Create a Campaign (Pyn 1)",
          "url": "https://intercom.help/pyn/en/articles/6024163-create-a-campaign-pyn-1"
        }
      ],
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/flows/campaign-templates/create-a-campaign.md",
      "related": [
        "flows/steps",
        "flows/steps/choose-a-sender",
        "flows/campaign-templates/duplicate-a-campaign",
        "flows/campaign-templates/reference-campaign-states"
      ],
      "screenshots": [
        {
          "caption": "The Create new Campaign dialog with a title, date, colour and emoji.",
          "id": "flows-campaign-templates-create-dialog"
        }
      ],
      "slug": "flows/campaign-templates/create-a-campaign",
      "title": "Create a campaign",
      "url": "https://support.pynhq.com/flows/campaign-templates/create-a-campaign/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/activity/home",
      "area": "flows",
      "areaLabel": "Flows",
      "audience": "admin",
      "description": "Run last year's campaign again: copy it with a new title and reference date, shift every step to match, and choose whether to keep the recipients.",
      "feature": "campaign-templates",
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/flows/campaign-templates/duplicate-a-campaign.md",
      "related": [
        "flows/campaign-templates/create-a-campaign",
        "flows/campaign-templates/reference-campaign-states",
        "flows/campaign-templates/reschedule-a-step-on-the-calendar"
      ],
      "slug": "flows/campaign-templates/duplicate-a-campaign",
      "title": "Duplicate a campaign",
      "url": "https://support.pynhq.com/flows/campaign-templates/duplicate-a-campaign/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/flows/home",
      "area": "flows",
      "areaLabel": "Flows",
      "audience": "admin",
      "description": "Use a campaign template: pick its milestones and steps, choose the employees and groups, decide whether to verify first, and confirm. Each milestone becomes a campaign on the Activity calendar.",
      "feature": "campaign-templates",
      "intercom": [
        {
          "id": "12119560",
          "note": "draws on",
          "title": "Set Up a Campaign (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/12119560-set-up-a-campaign-pyn-2"
        },
        {
          "id": "16996083",
          "note": "draws on",
          "title": "Setting Per-Employee Reference Dates in a Mail Merge Spreadsheet (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/16996083-setting-per-employee-reference-dates-in-a-mail-merge-spreadsheet-pyn-2"
        }
      ],
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/flows/campaign-templates/enroll-employees-in-a-campaign.md",
      "related": [
        "flows/campaign-templates/add-a-campaign-template",
        "flows/campaign-templates/create-a-campaign",
        "flows/campaign-templates/reference-campaign-states",
        "directory/employee-groups"
      ],
      "screenshots": [
        {
          "caption": "Enroll employees in this Campaign, with Verify Mode and the recipient search.",
          "id": "flows-campaign-templates-enroll"
        }
      ],
      "slug": "flows/campaign-templates/enroll-employees-in-a-campaign",
      "title": "Enroll employees in a campaign",
      "url": "https://support.pynhq.com/flows/campaign-templates/enroll-employees-in-a-campaign/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/activity/home",
      "area": "flows",
      "areaLabel": "Flows",
      "audience": "admin",
      "description": "Move a campaign step to another day by dragging it on the month calendar, or change its date, time and time zone in the step panel.",
      "feature": "campaign-templates",
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/flows/campaign-templates/reschedule-a-step-on-the-calendar.md",
      "related": [
        "flows/campaign-templates/create-a-campaign",
        "flows/steps/schedule-a-step",
        "flows/campaign-templates/reference-campaign-states"
      ],
      "slug": "flows/campaign-templates/reschedule-a-step-on-the-calendar",
      "title": "Reschedule a step on the calendar",
      "url": "https://support.pynhq.com/flows/campaign-templates/reschedule-a-step-on-the-calendar/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/activity/home",
      "area": "flows",
      "areaLabel": "Flows",
      "audience": "admin",
      "description": "What a campaign and each of its steps can be: a campaign is paused, pending or complete, and a step is Draft, Manual, Automated, Sending or Complete.",
      "feature": "campaign-templates",
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/flows/campaign-templates/reference-campaign-states.md",
      "related": [
        "flows/campaign-templates/enroll-employees-in-a-campaign",
        "flows/campaign-templates/create-a-campaign",
        "flows/steps/reference-delivery-statuses"
      ],
      "slug": "flows/campaign-templates/reference-campaign-states",
      "title": "Campaign states",
      "url": "https://support.pynhq.com/flows/campaign-templates/reference-campaign-states/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/flows/home",
      "area": "flows",
      "areaLabel": "Flows",
      "audience": "admin",
      "description": "Rules that decide which employees an automation enrols and when.",
      "feature": "cohort-templates",
      "intercom": [
        {
          "id": "11987525",
          "note": "draws on",
          "title": "Choose the Audience for your Flow (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/11987525-choose-the-audience-for-your-flow-pyn-2"
        }
      ],
      "markdownUrl": "https://support.pynhq.com/flows/cohort-templates.md",
      "related": [
        "flows",
        "flows/automations",
        "directory/employee-groups"
      ],
      "slug": "flows/cohort-templates",
      "title": "Cohort Templates",
      "url": "https://support.pynhq.com/flows/cohort-templates/"
    },
    {
      "appPath": "/flows/home",
      "area": "flows",
      "areaLabel": "Flows",
      "audience": "admin",
      "description": "Structured questions you put inside a message: text, checkboxes, Likert scales, a buddy or mentor picker. Answers are recorded against the employee, exportable, able to start a flow, and acceptable from another system through a webhook.",
      "feature": "forms",
      "intercom": [
        {
          "id": "16857779",
          "title": "Create and Use Forms (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/16857779-create-and-use-forms-pyn-2"
        },
        {
          "id": "6005821",
          "note": "Pyn 1 article, kept for reference",
          "title": "Embed a Google Form",
          "url": "https://intercom.help/pyn/en/articles/6005821-embed-a-google-form"
        },
        {
          "id": "16304943",
          "title": "Set up a buddy automation (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/16304943-set-up-a-buddy-automation-pyn-2"
        },
        {
          "id": "16858360",
          "title": "Create a Webhook (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/16858360-create-a-webhook-pyn-2"
        }
      ],
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/flows/forms.md",
      "related": [
        "flows/polls",
        "flows/steps/add-a-button-to-a-message",
        "flows/automations/trigger-a-flow-from-a-form-submission",
        "activity/actions"
      ],
      "screenshots": [
        {
          "caption": "The form editor, with the fields in order, Add Field, Preview and Publish, and the Activity and Settings rail on the right.",
          "id": "flows-forms-editor"
        }
      ],
      "slug": "flows/forms",
      "title": "Forms",
      "url": "https://support.pynhq.com/flows/forms/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/flows/home",
      "area": "flows",
      "areaLabel": "Flows",
      "audience": "admin",
      "description": "In about 40 minutes: build a form with a Buddy field, send it to the manager in Slack a week before a start date, write the buddy onto the new starter's record, thank the manager through a form-triggered flow, and brief the buddy the moment they are chosen.",
      "feature": "forms",
      "intercom": [
        {
          "id": "16304943",
          "note": "draws on",
          "title": "Set up a buddy automation (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/16304943-set-up-a-buddy-automation-pyn-2"
        }
      ],
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/flows/forms/tutorial-buddy-selection-form.md",
      "related": [
        "flows/forms/build-a-form",
        "flows/forms/embed-a-form-in-a-message",
        "flows/automations/tutorial-buddy-programme",
        "flows/automations/configure-a-team-change-trigger"
      ],
      "slug": "flows/forms/tutorial-buddy-selection-form",
      "title": "A buddy selection form that triggers a flow",
      "url": "https://support.pynhq.com/flows/forms/tutorial-buddy-selection-form/",
      "version": "2026-10-16",
      "video": "flows-forms-tutorial-buddy"
    },
    {
      "appPath": "/flows/home",
      "area": "flows",
      "areaLabel": "Flows",
      "audience": "admin",
      "description": "Create a form in Flows, add and configure its fields, preview it as a respondent will see it, and publish it so it can be embedded in a message.",
      "feature": "forms",
      "intercom": [
        {
          "id": "16857779",
          "note": "replaces",
          "title": "Create and Use Forms (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/16857779-create-and-use-forms-pyn-2"
        }
      ],
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/flows/forms/build-a-form.md",
      "related": [
        "flows/forms/reference-form-field-types",
        "flows/forms/embed-a-form-in-a-message",
        "flows/forms/review-and-export-submissions"
      ],
      "screenshots": [
        {
          "caption": "The Select Field dialog, with Common fields and Employee Fields.",
          "id": "flows-forms-select-field"
        }
      ],
      "slug": "flows/forms/build-a-form",
      "title": "Build a form",
      "url": "https://support.pynhq.com/flows/forms/build-a-form/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/flows/home",
      "area": "flows",
      "areaLabel": "Flows",
      "audience": "admin",
      "description": "Let another system submit a form on an employee's behalf: add a webhook to the form, choose which HRIS id identifies the employee, mint the secret once, and read the log of what arrived.",
      "feature": "forms",
      "intercom": [
        {
          "id": "16858360",
          "note": "replaces",
          "title": "Create a Webhook (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/16858360-create-a-webhook-pyn-2"
        }
      ],
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/flows/forms/create-a-webhook.md",
      "related": [
        "flows/forms/reference-webhook-api",
        "flows/forms/build-a-form",
        "notices"
      ],
      "screenshots": [
        {
          "caption": "The Settings drawer on a form, with the webhook's URL, header, subject and example body.",
          "id": "flows-forms-webhook-drawer"
        }
      ],
      "slug": "flows/forms/create-a-webhook",
      "title": "Create a webhook",
      "url": "https://support.pynhq.com/flows/forms/create-a-webhook/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/flows/home",
      "area": "flows",
      "areaLabel": "Flows",
      "audience": "admin",
      "description": "Put a published form or poll into an email, Slack direct message or channel post from the editor's Widgets menu, with a button style and action tracking.",
      "feature": "forms",
      "intercom": [
        {
          "id": "16857779",
          "note": "draws on",
          "title": "Create and Use Forms (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/16857779-create-and-use-forms-pyn-2"
        },
        {
          "id": "6005821",
          "note": "Pyn 1 article, kept for reference",
          "title": "Embed a Google Form",
          "url": "https://intercom.help/pyn/en/articles/6005821-embed-a-google-form"
        }
      ],
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/flows/forms/embed-a-form-in-a-message.md",
      "related": [
        "flows/forms/build-a-form",
        "flows/steps/add-a-button-to-a-message",
        "flows/steps/add-reminders",
        "flows/forms/review-and-export-submissions"
      ],
      "screenshots": [
        {
          "caption": "The Embed Form dialog with the form search, Button Style and Track Action.",
          "id": "flows-forms-embed-form-dialog"
        }
      ],
      "slug": "flows/forms/embed-a-form-in-a-message",
      "title": "Embed a form in a message",
      "url": "https://support.pynhq.com/flows/forms/embed-a-form-in-a-message/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/flows/home",
      "area": "flows",
      "areaLabel": "Flows",
      "audience": "admin",
      "description": "Read the answers to a form or poll in its Activity drawer, open any submission, and download every non-test submission as a CSV with one row per person.",
      "feature": "forms",
      "intercom": [
        {
          "id": "16857779",
          "note": "draws on",
          "title": "Create and Use Forms (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/16857779-create-and-use-forms-pyn-2"
        }
      ],
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/flows/forms/review-and-export-submissions.md",
      "related": [
        "flows/forms/build-a-form",
        "activity/actions",
        "getting-started/views-filters-search-and-export"
      ],
      "screenshots": [
        {
          "caption": "The Activity drawer on a form, with Export to CSV above the list of submissions.",
          "id": "flows-forms-activity-drawer"
        }
      ],
      "slug": "flows/forms/review-and-export-submissions",
      "title": "Review and export submissions",
      "url": "https://support.pynhq.com/flows/forms/review-and-export-submissions/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/flows/home",
      "area": "flows",
      "areaLabel": "Flows",
      "audience": "admin",
      "description": "Make a form the start of an automation: when someone submits it, they are enrolled with the submission date as the reference date, so you can thank them, route a request or follow up.",
      "feature": "forms",
      "intercom": [
        {
          "id": "16304943",
          "note": "replaces",
          "title": "Set up a buddy automation (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/16304943-set-up-a-buddy-automation-pyn-2"
        }
      ],
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/flows/forms/trigger-a-flow-from-a-submission.md",
      "related": [
        "flows/automations/trigger-a-flow-from-a-form-submission",
        "flows/forms/tutorial-buddy-selection-form",
        "flows/automations/configure-a-team-change-trigger"
      ],
      "slug": "flows/forms/trigger-a-flow-from-a-submission",
      "title": "Trigger a flow from a submission",
      "url": "https://support.pynhq.com/flows/forms/trigger-a-flow-from-a-submission/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/flows/home",
      "area": "flows",
      "areaLabel": "Flows",
      "audience": "admin",
      "description": "The six field types a form or poll can hold, what each collects, whether it can be required, and how it renders in Slack, in email and in the CSV export.",
      "feature": "forms",
      "intercom": [
        {
          "id": "16857779",
          "note": "draws on",
          "title": "Create and Use Forms (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/16857779-create-and-use-forms-pyn-2"
        }
      ],
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/flows/forms/reference-form-field-types.md",
      "related": [
        "flows/forms/build-a-form",
        "flows/polls",
        "flows/forms/reference-webhook-api"
      ],
      "slug": "flows/forms/reference-form-field-types",
      "title": "Form field types",
      "url": "https://support.pynhq.com/flows/forms/reference-form-field-types/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/flows/home",
      "area": "flows",
      "areaLabel": "Flows",
      "audience": "admin",
      "description": "The inbound webhook on a form: endpoint, bearer secret, JSON body with subject_id and fields, idempotency key, the two responses, the once-per-employee rule and every code the log can record.",
      "feature": "forms",
      "intercom": [
        {
          "id": "16858360",
          "note": "draws on",
          "title": "Create a Webhook (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/16858360-create-a-webhook-pyn-2"
        }
      ],
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/flows/forms/reference-webhook-api.md",
      "related": [
        "flows/forms/create-a-webhook",
        "flows/forms/reference-form-field-types",
        "notices"
      ],
      "slug": "flows/forms/reference-webhook-api",
      "title": "Webhook API",
      "url": "https://support.pynhq.com/flows/forms/reference-webhook-api/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/flows/home",
      "area": "flows",
      "areaLabel": "Flows",
      "audience": "admin",
      "description": "A one-click question inside a message: a Likert scale or a yes/no that records the moment it is clicked, for a weekly pulse or a quick reaction to an event.",
      "feature": "polls",
      "intercom": [
        {
          "id": "12159628",
          "title": "Gather Quick Feedback with a Poll (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/12159628-gather-quick-feedback-with-a-poll-pyn-2"
        }
      ],
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/flows/polls.md",
      "related": [
        "flows/forms",
        "flows/polls/run-a-quick-poll",
        "flows/forms/review-and-export-submissions"
      ],
      "screenshots": [
        {
          "caption": "The Weekly pulse poll in the editor, with a Likert question and a text field.",
          "id": "flows-polls-editor"
        }
      ],
      "slug": "flows/polls",
      "title": "Polls",
      "url": "https://support.pynhq.com/flows/polls/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/flows/home",
      "area": "flows",
      "areaLabel": "Flows",
      "audience": "admin",
      "description": "Create a one-question poll, publish it, drop it into a Slack or email step, and read the results as they arrive.",
      "feature": "polls",
      "intercom": [
        {
          "id": "12159628",
          "note": "replaces",
          "title": "Gather Quick Feedback with a Poll (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/12159628-gather-quick-feedback-with-a-poll-pyn-2"
        }
      ],
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/flows/polls/run-a-quick-poll.md",
      "related": [
        "flows/polls",
        "flows/forms/embed-a-form-in-a-message",
        "flows/forms/review-and-export-submissions"
      ],
      "screenshots": [
        {
          "caption": "Preview on a poll shows the question as a row of buttons.",
          "id": "flows-polls-preview"
        }
      ],
      "slug": "flows/polls/run-a-quick-poll",
      "title": "Run a quick poll",
      "url": "https://support.pynhq.com/flows/polls/run-a-quick-poll/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/flows/home",
      "area": "flows",
      "areaLabel": "Flows",
      "audience": "admin",
      "description": "Anatomy of a step in an automation or campaign: the step types you can add, the drawer's Configure, Audience, Reminders and Advanced tabs, and how a step becomes a delivery.",
      "feature": "steps",
      "intercom": [
        {
          "id": "16755625",
          "title": "Send to Slack Channel (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/16755625-send-to-slack-channel-pyn-2"
        },
        {
          "id": "6185396",
          "note": "Pyn 1 article, kept for reference",
          "title": "Send to a Slack channel (Pyn 1)",
          "url": "https://intercom.help/pyn/en/articles/6185396-send-to-a-slack-channel-pyn-1"
        },
        {
          "id": "9621416",
          "note": "Pyn 1 article, kept for reference",
          "title": "Send to a Teams channel (Pyn 1)",
          "url": "https://intercom.help/pyn/en/articles/9621416-send-to-a-teams-channel-pyn-1"
        },
        {
          "id": "13401726",
          "title": "Integrating Pyn with Google Calendar (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/13401726-integrating-pyn-with-google-calendar-pyn-2"
        },
        {
          "id": "9359078",
          "note": "Pyn 1 article, kept for reference",
          "title": "Create a Jira Ticket in Pyn Automations",
          "url": "https://intercom.help/pyn/en/articles/9359078-create-a-jira-ticket-in-pyn-automations"
        },
        {
          "id": "7157050",
          "note": "Pyn 1 article, kept for reference",
          "title": "Choosing your message add-on",
          "url": "https://intercom.help/pyn/en/articles/7157050-choosing-your-message-add-on"
        },
        {
          "id": "13930364",
          "title": "Custom Email Recipients in Workflows (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/13930364-custom-email-recipients-in-workflows-pyn-2"
        },
        {
          "id": "9260298",
          "note": "Pyn 1 article, kept for reference",
          "title": "Send messages to a Skip-level Manager in Automations",
          "url": "https://intercom.help/pyn/en/articles/9260298-send-messages-to-a-skip-level-manager-in-automations"
        },
        {
          "id": "8491211",
          "note": "Pyn 1 article, kept for reference",
          "title": "Custom Recipients in Automation Messages",
          "url": "https://intercom.help/pyn/en/articles/8491211-custom-recipients-in-automation-messages"
        },
        {
          "id": "8563275",
          "note": "Pyn 1 article, kept for reference",
          "title": "Send to Personal Email Address",
          "url": "https://intercom.help/pyn/en/articles/8563275-send-to-personal-email-address"
        },
        {
          "id": "16857955",
          "note": "Pyn 1 article, kept for reference",
          "title": "Schedule Messages (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/16857955"
        },
        {
          "id": "6005691",
          "note": "Pyn 1 article, kept for reference",
          "title": "Time and schedule your Pyn",
          "url": "https://intercom.help/pyn/en/articles/6005691-time-and-schedule-your-pyn"
        },
        {
          "id": "16814757",
          "title": "Format Your Message (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/16814757-format-your-message-pyn-2"
        },
        {
          "id": "16814823",
          "title": "Mention the Principal in Slack Messages and Channels (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/16814823-mention-the-principal-in-slack-messages-and-channels-pyn-2"
        },
        {
          "id": "16857906",
          "title": "Embed a YouTube Video (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/16857906-embed-a-youtube-video-pyn-2"
        },
        {
          "id": "13872876",
          "title": "Add visual content to your message (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/13872876-add-visual-content-to-your-message-pyn-2"
        },
        {
          "id": "6005675",
          "note": "Pyn 1 article, kept for reference",
          "title": "Format your Pyn (Pyn 1)",
          "url": "https://intercom.help/pyn/en/articles/6005675-format-your-pyn-pyn-1"
        },
        {
          "id": "6010960",
          "note": "Pyn 1 article, kept for reference",
          "title": "Embed a YouTube video (Pyn 1)",
          "url": "https://intercom.help/pyn/en/articles/6010960-embed-a-youtube-video-pyn-1"
        },
        {
          "id": "8214468",
          "note": "Pyn 1 article, kept for reference",
          "title": "Add a mailto link",
          "url": "https://intercom.help/pyn/en/articles/8214468-add-a-mailto-link"
        },
        {
          "id": "6005696",
          "note": "Pyn 1 article, kept for reference",
          "title": "Preview and Send Your Pyn",
          "url": "https://intercom.help/pyn/en/articles/6005696-preview-and-send-your-pyn"
        },
        {
          "id": "13642436",
          "title": "Set up Reminders for Messages (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/13642436-set-up-reminders-for-messages-pyn-2"
        },
        {
          "id": "6011030",
          "note": "Pyn 1 article, kept for reference",
          "title": "Add a reminder to your message (Pyn 1)",
          "url": "https://intercom.help/pyn/en/articles/6011030-add-a-reminder-to-your-message-pyn-1"
        },
        {
          "id": "13930400",
          "title": "Deactivating Link & Media Unfurling in Slack Messages (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/13930400-deactivating-link-media-unfurling-in-slack-messages-pyn-2"
        },
        {
          "id": "9312783",
          "note": "Pyn 1 article, kept for reference",
          "title": "Configure Conditional Senders",
          "url": "https://intercom.help/pyn/en/articles/9312783-configure-conditional-senders"
        },
        {
          "id": "6005747",
          "note": "Pyn 1 article, kept for reference",
          "title": "Create Conditional Sections",
          "url": "https://intercom.help/pyn/en/articles/6005747-create-conditional-sections"
        },
        {
          "id": "6005722",
          "note": "Pyn 1 article, kept for reference",
          "title": "Use filters and conditional sections to target your content",
          "url": "https://intercom.help/pyn/en/articles/6005722-use-filters-and-conditional-sections-to-target-your-content"
        },
        {
          "id": "6024180",
          "note": "Pyn 1 article, kept for reference",
          "title": "List of supported tokens",
          "url": "https://intercom.help/pyn/en/articles/6024180-list-of-supported-tokens"
        },
        {
          "id": "6010962",
          "note": "Pyn 1 article, kept for reference",
          "title": "Add personalization tokens",
          "url": "https://intercom.help/pyn/en/articles/6010962-add-personalization-tokens"
        },
        {
          "id": "6005713",
          "note": "Pyn 1 article, kept for reference",
          "title": "Personalize your content using tokens and custom senders",
          "url": "https://intercom.help/pyn/en/articles/6005713-personalize-your-content-using-tokens-and-custom-senders"
        },
        {
          "id": "6023197",
          "note": "Pyn 1 article, kept for reference",
          "title": "Personalize your Buddy Pyns with Tokens",
          "url": "https://intercom.help/pyn/en/articles/6023197-personalize-your-buddy-pyns-with-tokens"
        },
        {
          "id": "7138026",
          "note": "Pyn 1 article, kept for reference",
          "title": "Excluded messages",
          "url": "https://intercom.help/pyn/en/articles/7138026-excluded-messages"
        }
      ],
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/flows/steps.md",
      "related": [
        "flows/automations",
        "flows/campaign-templates",
        "flows/steps/reference-step-options",
        "activity/messages"
      ],
      "screenshots": [
        {
          "caption": "A step open in the drawer on its Configure tab, with the schedule, sender, recipient and message.",
          "id": "flows-steps-drawer-configure"
        }
      ],
      "slug": "flows/steps",
      "title": "Steps and messages",
      "url": "https://support.pynhq.com/flows/steps/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/flows/home",
      "area": "flows",
      "areaLabel": "Flows",
      "audience": "admin",
      "description": "Make a message actionable with a Link Button, a Link To Library Content button or an embedded form, and track who acts on it so reminders and escalations can follow.",
      "feature": "steps",
      "intercom": [
        {
          "id": "7157050",
          "note": "Pyn 1 article, kept for reference",
          "title": "Choosing your message add-on",
          "url": "https://intercom.help/pyn/en/articles/7157050-choosing-your-message-add-on"
        }
      ],
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/flows/steps/add-a-button-to-a-message.md",
      "related": [
        "library/content/use-content-in-a-step",
        "flows/forms/embed-a-form-in-a-message",
        "flows/steps/add-reminders",
        "activity/actions"
      ],
      "screenshots": [
        {
          "caption": "The Widgets menu in the message toolbar.",
          "id": "flows-steps-editor-widgets"
        }
      ],
      "slug": "flows/steps/add-a-button-to-a-message",
      "title": "Add a button to a message",
      "url": "https://support.pynhq.com/flows/steps/add-a-button-to-a-message/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/flows/home",
      "area": "flows",
      "areaLabel": "Flows",
      "audience": "admin",
      "description": "Send a Slack direct message from an automation or campaign: choose the sender, the person it goes to and the time, then write it with tokens.",
      "feature": "steps",
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/flows/steps/add-a-direct-message-step.md",
      "related": [
        "flows/steps/choose-a-sender",
        "flows/steps/format-a-message",
        "flows/steps/post-to-a-channel",
        "integrations/slack"
      ],
      "screenshots": [
        {
          "caption": "The Add Step dialog on Communication, with Send Direct Message first.",
          "id": "flows-steps-add-step-dialog"
        }
      ],
      "slug": "flows/steps/add-a-direct-message-step",
      "title": "Add a direct message step",
      "url": "https://support.pynhq.com/flows/steps/add-a-direct-message-step/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/flows/home",
      "area": "flows",
      "areaLabel": "Flows",
      "audience": "admin",
      "description": "Send an email from an automation or campaign: pick the mailbox it comes from, the recipient and Cc, the subject and the body, then test it on yourself.",
      "feature": "steps",
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/flows/steps/add-an-email-step.md",
      "related": [
        "flows/steps/choose-recipients-and-cc",
        "flows/steps/choose-a-sender",
        "flows/steps/format-a-message",
        "integrations/email"
      ],
      "screenshots": [
        {
          "caption": "An email step on Configure, from schedule to subject and body.",
          "id": "flows-steps-drawer-configure"
        }
      ],
      "slug": "flows/steps/add-an-email-step",
      "title": "Add an email step",
      "url": "https://support.pynhq.com/flows/steps/add-an-email-step/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/flows/home",
      "area": "flows",
      "areaLabel": "Flows",
      "audience": "admin",
      "description": "When an actionable message is still not actioned after a number of days, notify someone else, such as the recipient's manager, with a short notice that says what is outstanding and since when.",
      "feature": "steps",
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/flows/steps/add-escalations.md",
      "related": [
        "flows/steps/add-reminders",
        "flows/steps/add-a-button-to-a-message",
        "flows/steps/choose-recipients-and-cc"
      ],
      "screenshots": [
        {
          "caption": "The Escalations section under the reminders, with one escalation to the manager after 3 days.",
          "id": "flows-steps-escalations"
        }
      ],
      "slug": "flows/steps/add-escalations",
      "title": "Add escalations",
      "url": "https://support.pynhq.com/flows/steps/add-escalations/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/flows/home",
      "area": "flows",
      "areaLabel": "Flows",
      "audience": "admin",
      "description": "Send up to three follow-ups to the recipient of an actionable message, a chosen number of days after it was delivered, that stop the moment they act.",
      "feature": "steps",
      "intercom": [
        {
          "id": "13642436",
          "note": "replaces",
          "title": "Set up Reminders for Messages (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/13642436-set-up-reminders-for-messages-pyn-2"
        },
        {
          "id": "6011030",
          "note": "Pyn 1 article, kept for reference",
          "title": "Add a reminder to your message (Pyn 1)",
          "url": "https://intercom.help/pyn/en/articles/6011030-add-a-reminder-to-your-message-pyn-1"
        }
      ],
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/flows/steps/add-reminders.md",
      "related": [
        "flows/steps/add-a-button-to-a-message",
        "flows/steps/add-escalations",
        "activity/actions"
      ],
      "screenshots": [
        {
          "caption": "The Reminders tab with one reminder set to 2 days after send.",
          "id": "flows-steps-reminders-tab"
        }
      ],
      "slug": "flows/steps/add-reminders",
      "title": "Add reminders",
      "url": "https://support.pynhq.com/flows/steps/add-reminders/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/flows/home",
      "area": "flows",
      "areaLabel": "Flows",
      "audience": "admin",
      "description": "Put the employee into a Slack channel automatically on a day of their journey, for example #new-starters on day one or #managers when they are promoted.",
      "feature": "steps",
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/flows/steps/add-to-a-channel.md",
      "related": [
        "flows/steps/post-to-a-channel",
        "flows/automations/configure-a-team-change-trigger",
        "integrations/slack"
      ],
      "slug": "flows/steps/add-to-a-channel",
      "title": "Add to a channel",
      "url": "https://support.pynhq.com/flows/steps/add-to-a-channel/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/flows/home",
      "area": "flows",
      "areaLabel": "Flows",
      "audience": "admin",
      "description": "Pick the identity a step sends from: Pyn Bot or a personal Slack account, a Google Workspace or Microsoft 365 mailbox, a verified email address on your domain, or a conditional sender that picks one per recipient.",
      "feature": "steps",
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/flows/steps/choose-a-sender.md",
      "related": [
        "flows/steps/create-a-conditional-sender",
        "integrations/email",
        "integrations/slack",
        "settings/general"
      ],
      "screenshots": [
        {
          "caption": "Settings, Senders lists every connected sender with its status, and the Add menu for new ones.",
          "id": "flows-steps-senders-settings"
        }
      ],
      "slug": "flows/steps/choose-a-sender",
      "title": "Choose a sender",
      "url": "https://support.pynhq.com/flows/steps/choose-a-sender/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/flows/home",
      "area": "flows",
      "areaLabel": "Flows",
      "audience": "admin",
      "description": "Pick who a step goes to: the employee at their work or personal address, their manager, skip-level manager, buddy or HRBP, a group, a channel or a custom email address, plus up to three Cc recipients.",
      "feature": "steps",
      "intercom": [
        {
          "id": "13930364",
          "note": "replaces",
          "title": "Custom Email Recipients in Workflows (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/13930364-custom-email-recipients-in-workflows-pyn-2"
        },
        {
          "id": "9260298",
          "note": "Pyn 1 article, kept for reference",
          "title": "Send messages to a Skip-level Manager in Automations",
          "url": "https://intercom.help/pyn/en/articles/9260298-send-messages-to-a-skip-level-manager-in-automations"
        },
        {
          "id": "8491211",
          "note": "Pyn 1 article, kept for reference",
          "title": "Custom Recipients in Automation Messages",
          "url": "https://intercom.help/pyn/en/articles/8491211-custom-recipients-in-automation-messages"
        },
        {
          "id": "8563275",
          "note": "Pyn 1 article, kept for reference",
          "title": "Send to Personal Email Address",
          "url": "https://intercom.help/pyn/en/articles/8563275-send-to-personal-email-address"
        }
      ],
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/flows/steps/choose-recipients-and-cc.md",
      "related": [
        "settings/general",
        "flows/steps/set-a-step-audience",
        "flows/steps/reference-tokens",
        "flows/campaign-templates/create-a-campaign"
      ],
      "screenshots": [
        {
          "caption": "The To list on an email step, with the relative recipients and the workspace's custom email recipients.",
          "id": "flows-steps-recipient-menu"
        }
      ],
      "slug": "flows/steps/choose-recipients-and-cc",
      "title": "Choose recipients and Cc",
      "url": "https://support.pynhq.com/flows/steps/choose-recipients-and-cc/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/settings/general/conditional-senders",
      "area": "flows",
      "areaLabel": "Flows",
      "audience": "admin",
      "description": "Send one step from different senders depending on who receives it, with ordered audience rules and a fallback, so regional HR leads sign their own region's messages.",
      "feature": "steps",
      "intercom": [
        {
          "id": "9312783",
          "note": "Pyn 1 article, kept for reference",
          "title": "Configure Conditional Senders",
          "url": "https://intercom.help/pyn/en/articles/9312783-configure-conditional-senders"
        }
      ],
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/flows/steps/create-a-conditional-sender.md",
      "related": [
        "flows/steps/choose-a-sender",
        "directory/employee-groups",
        "settings/general"
      ],
      "screenshots": [
        {
          "caption": "The Create Conditional Sender dialog with a medium, a fallback sender and one rule.",
          "id": "flows-steps-conditional-sender-dialog"
        }
      ],
      "slug": "flows/steps/create-a-conditional-sender",
      "title": "Create a conditional sender",
      "url": "https://support.pynhq.com/flows/steps/create-a-conditional-sender/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/flows/home",
      "area": "flows",
      "areaLabel": "Flows",
      "audience": "admin",
      "description": "Stop Slack expanding links and media into previews under a step's message, so a direct message or channel post keeps the layout you wrote.",
      "feature": "steps",
      "intercom": [
        {
          "id": "13930400",
          "note": "replaces",
          "title": "Deactivating Link & Media Unfurling in Slack Messages (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/13930400-deactivating-link-media-unfurling-in-slack-messages-pyn-2"
        }
      ],
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/flows/steps/deactivate-unfurling.md",
      "related": [
        "flows/steps/add-a-direct-message-step",
        "flows/steps/post-to-a-channel",
        "flows/steps/format-a-message"
      ],
      "screenshots": [
        {
          "caption": "On a Slack step the Advanced tab adds the two unfurling switches to the fields shown here.",
          "id": "flows-steps-advanced-tab"
        }
      ],
      "slug": "flows/steps/deactivate-unfurling",
      "title": "Deactivate link and media unfurling",
      "url": "https://support.pynhq.com/flows/steps/deactivate-unfurling/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/flows/home",
      "area": "flows",
      "areaLabel": "Flows",
      "audience": "admin",
      "description": "Use the message editor: headings, lists, links and alignment, tokens that fill in names and dates, images, files and video, the Mention Principal pill in Slack, and Raw HTML for a designed email.",
      "feature": "steps",
      "intercom": [
        {
          "id": "16814757",
          "note": "replaces",
          "title": "Format Your Message (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/16814757-format-your-message-pyn-2"
        },
        {
          "id": "16814823",
          "note": "replaces",
          "title": "Mention the Principal in Slack Messages and Channels (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/16814823-mention-the-principal-in-slack-messages-and-channels-pyn-2"
        },
        {
          "id": "16857906",
          "note": "replaces",
          "title": "Embed a YouTube Video (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/16857906-embed-a-youtube-video-pyn-2"
        },
        {
          "id": "13872876",
          "note": "draws on",
          "title": "Add visual content to your message (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/13872876-add-visual-content-to-your-message-pyn-2"
        },
        {
          "id": "6005675",
          "note": "Pyn 1 article, kept for reference",
          "title": "Format your Pyn (Pyn 1)",
          "url": "https://intercom.help/pyn/en/articles/6005675-format-your-pyn-pyn-1"
        },
        {
          "id": "6010960",
          "note": "Pyn 1 article, kept for reference",
          "title": "Embed a YouTube video (Pyn 1)",
          "url": "https://intercom.help/pyn/en/articles/6010960-embed-a-youtube-video-pyn-1"
        },
        {
          "id": "8214468",
          "note": "Pyn 1 article, kept for reference",
          "title": "Add a mailto link",
          "url": "https://intercom.help/pyn/en/articles/8214468-add-a-mailto-link"
        }
      ],
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/flows/steps/format-a-message.md",
      "related": [
        "flows/steps/reference-tokens",
        "library/media/insert-media-in-a-message",
        "flows/steps/add-a-button-to-a-message",
        "flows/steps/preview-and-send-a-test"
      ],
      "screenshots": [
        {
          "caption": "The message editor with the Widgets menu open.",
          "id": "flows-steps-editor-widgets"
        }
      ],
      "slug": "flows/steps/format-a-message",
      "title": "Format a message",
      "url": "https://support.pynhq.com/flows/steps/format-a-message/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/flows/home",
      "area": "flows",
      "areaLabel": "Flows",
      "audience": "admin",
      "description": "Add the employee, or their manager or buddy, to a recurring Google or Outlook calendar event from a step, such as the weekly new-starter welcome or a 1:1.",
      "feature": "steps",
      "intercom": [
        {
          "id": "13401726",
          "note": "replaces",
          "title": "Integrating Pyn with Google Calendar (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/13401726-integrating-pyn-with-google-calendar-pyn-2"
        }
      ],
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/flows/steps/invite-to-a-calendar-event.md",
      "related": [
        "integrations/google-workspace",
        "integrations/microsoft-365",
        "flows/steps/schedule-a-step",
        "flows/steps/reference-delivery-statuses"
      ],
      "slug": "flows/steps/invite-to-a-calendar-event",
      "title": "Invite to a calendar event",
      "url": "https://support.pynhq.com/flows/steps/invite-to-a-calendar-event/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/flows/home",
      "area": "flows",
      "areaLabel": "Flows",
      "audience": "admin",
      "description": "Announce a new starter, an anniversary or an event in a public Slack channel from a step, with the employee mentioned by name.",
      "feature": "steps",
      "intercom": [
        {
          "id": "16755625",
          "note": "replaces",
          "title": "Send to Slack Channel (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/16755625-send-to-slack-channel-pyn-2"
        },
        {
          "id": "6185396",
          "note": "Pyn 1 article, kept for reference",
          "title": "Send to a Slack channel (Pyn 1)",
          "url": "https://intercom.help/pyn/en/articles/6185396-send-to-a-slack-channel-pyn-1"
        },
        {
          "id": "9621416",
          "note": "Pyn 1 article, kept for reference",
          "title": "Send to a Teams channel (Pyn 1)",
          "url": "https://intercom.help/pyn/en/articles/9621416-send-to-a-teams-channel-pyn-1"
        }
      ],
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/flows/steps/post-to-a-channel.md",
      "related": [
        "flows/steps/add-a-direct-message-step",
        "flows/steps/add-to-a-channel",
        "flows/steps/deactivate-unfurling",
        "integrations/slack"
      ],
      "slug": "flows/steps/post-to-a-channel",
      "title": "Post to a channel",
      "url": "https://support.pynhq.com/flows/steps/post-to-a-channel/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/flows/home",
      "area": "flows",
      "areaLabel": "Flows",
      "audience": "admin",
      "description": "Read a step as a particular employee, with tokens, sender and recipient resolved, then send it to yourself in Slack or email before you publish.",
      "feature": "steps",
      "intercom": [
        {
          "id": "6005696",
          "note": "Pyn 1 article, kept for reference",
          "title": "Preview and Send Your Pyn",
          "url": "https://intercom.help/pyn/en/articles/6005696-preview-and-send-your-pyn"
        }
      ],
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/flows/steps/preview-and-send-a-test.md",
      "related": [
        "flows/steps/choose-a-sender",
        "flows/automations/manually-enroll-employees",
        "flows/steps/reference-tokens"
      ],
      "screenshots": [
        {
          "caption": "The Preview dialog, with Preview for principal at the top and Send a test to yourself at the foot.",
          "id": "flows-steps-preview-modal"
        }
      ],
      "slug": "flows/steps/preview-and-send-a-test",
      "title": "Preview and send a test",
      "url": "https://support.pynhq.com/flows/steps/preview-and-send-a-test/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/flows/home",
      "area": "flows",
      "areaLabel": "Flows",
      "audience": "admin",
      "description": "Create a Jira issue from a step, such as an IT equipment request a week before a start date or an access-removal ticket on someone's last day.",
      "feature": "steps",
      "intercom": [
        {
          "id": "9359078",
          "note": "Pyn 1 article, kept for reference",
          "title": "Create a Jira Ticket in Pyn Automations",
          "url": "https://intercom.help/pyn/en/articles/9359078-create-a-jira-ticket-in-pyn-automations"
        }
      ],
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/flows/steps/raise-a-ticket.md",
      "related": [
        "integrations/jira",
        "flows/steps/schedule-a-step",
        "flows/steps/reference-tokens"
      ],
      "slug": "flows/steps/raise-a-ticket",
      "title": "Raise a ticket",
      "url": "https://support.pynhq.com/flows/steps/raise-a-ticket/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/flows/home",
      "area": "flows",
      "areaLabel": "Flows",
      "audience": "admin",
      "description": "Set when a step sends: the offset from the reference date, the time of day, the recipient's or the workspace's time zone, the days of the week, what happens on a weekend and whether an overdue step is skipped.",
      "feature": "steps",
      "intercom": [
        {
          "id": "16857955",
          "note": "replaces",
          "title": "Schedule Messages (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/16857955"
        },
        {
          "id": "6005691",
          "note": "Pyn 1 article, kept for reference",
          "title": "Time and schedule your Pyn",
          "url": "https://intercom.help/pyn/en/articles/6005691-time-and-schedule-your-pyn"
        }
      ],
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/flows/steps/schedule-a-step.md",
      "related": [
        "flows/automations/configure-a-date-trigger",
        "flows/automations/handle-late-enrollments",
        "flows/campaign-templates/reschedule-a-step-on-the-calendar"
      ],
      "screenshots": [
        {
          "caption": "The Schedule menu with its presets and the Custom option.",
          "id": "flows-steps-schedule-menu"
        }
      ],
      "slug": "flows/steps/schedule-a-step",
      "title": "Schedule a step",
      "url": "https://support.pynhq.com/flows/steps/schedule-a-step/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/flows/home",
      "area": "flows",
      "areaLabel": "Flows",
      "audience": "admin",
      "description": "Send one step to only some of the people enrolled in an automation, for example a benefits email to US employees only, without splitting the flow in two.",
      "feature": "steps",
      "intercom": [
        {
          "id": "6005747",
          "note": "Pyn 1 article, kept for reference",
          "title": "Create Conditional Sections",
          "url": "https://intercom.help/pyn/en/articles/6005747-create-conditional-sections"
        },
        {
          "id": "6005722",
          "note": "Pyn 1 article, kept for reference",
          "title": "Use filters and conditional sections to target your content",
          "url": "https://intercom.help/pyn/en/articles/6005722-use-filters-and-conditional-sections-to-target-your-content"
        }
      ],
      "lastVerified": "2026-10-23",
      "markdownUrl": "https://support.pynhq.com/flows/steps/set-a-step-audience.md",
      "related": [
        "flows/automations/set-the-audience",
        "directory/employee-groups",
        "flows/steps/schedule-a-step"
      ],
      "screenshots": [
        {
          "caption": "A step's Audience tab with Lifecycle, Included, Excluded and the Audience Preview.",
          "id": "flows-steps-audience-tab"
        }
      ],
      "slug": "flows/steps/set-a-step-audience",
      "title": "Set a step audience",
      "url": "https://support.pynhq.com/flows/steps/set-a-step-audience/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/activity/home",
      "area": "flows",
      "areaLabel": "Flows",
      "audience": "admin",
      "description": "What each status on a message, a step and an enrollment means, from Draft and Scheduled through Delivered, Clicked and Actioned to Bounced, Invalid and Skipped, and what you can do about each.",
      "feature": "steps",
      "intercom": [
        {
          "id": "7138026",
          "note": "Pyn 1 article",
          "title": "Excluded messages",
          "url": "https://intercom.help/pyn/en/articles/7138026-excluded-messages"
        }
      ],
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/flows/steps/reference-delivery-statuses.md",
      "related": [
        "activity/messages",
        "activity/actions",
        "activity/enrollments",
        "flows/steps/add-reminders"
      ],
      "screenshots": [
        {
          "caption": "Activity, All Messages, with a status chip on every delivery.",
          "id": "flows-steps-delivery-statuses"
        }
      ],
      "slug": "flows/steps/reference-delivery-statuses",
      "title": "Delivery statuses",
      "url": "https://support.pynhq.com/flows/steps/reference-delivery-statuses/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/flows/home",
      "area": "flows",
      "areaLabel": "Flows",
      "audience": "admin",
      "description": "Every field a step can carry, by step type, in plain words: schedule, audience, recipient, sender, message, reminders, escalations and the type-specific settings for calendar, channel and ticket steps.",
      "feature": "steps",
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/flows/steps/reference-step-options.md",
      "related": [
        "flows/steps/schedule-a-step",
        "flows/steps/choose-recipients-and-cc",
        "flows/steps/reference-tokens",
        "for-agents"
      ],
      "slug": "flows/steps/reference-step-options",
      "title": "Step options",
      "url": "https://support.pynhq.com/flows/steps/reference-step-options/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/flows/home",
      "area": "flows",
      "areaLabel": "Flows",
      "audience": "admin",
      "description": "Every token you can put in a message, what Pyn fills it with, the text it falls back to when the value is missing, and how dates and names are formatted.",
      "feature": "steps",
      "intercom": [
        {
          "id": "6024180",
          "note": "Pyn 1 article",
          "title": "List of supported tokens",
          "url": "https://intercom.help/pyn/en/articles/6024180-list-of-supported-tokens"
        },
        {
          "id": "6010962",
          "note": "Pyn 1 article",
          "title": "Add personalization tokens",
          "url": "https://intercom.help/pyn/en/articles/6010962-add-personalization-tokens"
        },
        {
          "id": "6005713",
          "note": "Pyn 1 article",
          "title": "Personalize your content using tokens and custom senders",
          "url": "https://intercom.help/pyn/en/articles/6005713-personalize-your-content-using-tokens-and-custom-senders"
        },
        {
          "id": "6023197",
          "note": "Pyn 1 article",
          "title": "Personalize your Buddy Pyns with Tokens",
          "url": "https://intercom.help/pyn/en/articles/6023197-personalize-your-buddy-pyns-with-tokens"
        }
      ],
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/flows/steps/reference-tokens.md",
      "related": [
        "flows/steps/format-a-message",
        "flows/steps/choose-recipients-and-cc",
        "flows/automations/enroll-from-a-spreadsheet"
      ],
      "slug": "flows/steps/reference-tokens",
      "title": "Tokens",
      "url": "https://support.pynhq.com/flows/steps/reference-tokens/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/activity/home",
      "area": "activity",
      "areaLabel": "Activity",
      "audience": "admin",
      "description": "Activity is the record of what Pyn has sent and what it is about to send: every enrollment, every step, every delivery, and the actions people were asked to complete.",
      "intercom": [
        {
          "id": "11506664",
          "title": "Manually Enroll Employees in a Flow (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/11506664-manually-enroll-employees-in-a-flow-pyn-2"
        },
        {
          "id": "12045027",
          "title": "Manage Bounced Messages in Pyn (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/12045027-manage-bounced-messages-in-pyn-pyn-2"
        },
        {
          "id": "12062347",
          "title": "Analyze your Employee Journey with Metrics (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/12062347-analyze-your-employee-journey-with-metrics-pyn-2"
        }
      ],
      "markdownUrl": "https://support.pynhq.com/activity.md",
      "related": [
        "activity/enrollments",
        "activity/messages",
        "activity/actions",
        "activity/read-the-dashboard",
        "flows/automations"
      ],
      "slug": "activity",
      "title": "Activity",
      "url": "https://support.pynhq.com/activity/"
    },
    {
      "appPath": "/activity/home",
      "area": "activity",
      "areaLabel": "Activity",
      "audience": "admin",
      "description": "Every delivery that asked someone to do something, with who was asked, what for, and whether they have done it.",
      "feature": "actions",
      "markdownUrl": "https://support.pynhq.com/activity/actions.md",
      "related": [
        "activity/actions/track-actions",
        "flows/forms",
        "activity/messages"
      ],
      "slug": "activity/actions",
      "title": "Actions",
      "url": "https://support.pynhq.com/activity/actions/"
    },
    {
      "appPath": "/activity/home",
      "area": "activity",
      "areaLabel": "Activity",
      "audience": "admin",
      "description": "List the actions people have been asked to complete, narrow to the ones still outstanding, and export the list with your filters applied.",
      "feature": "actions",
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/activity/actions/track-actions.md",
      "related": [
        "activity/messages/read-a-message-as-sent",
        "directory/employees/read-an-employee-profile",
        "activity/enrollments/reference-enrollment-statuses"
      ],
      "screenshots": [
        {
          "caption": "The Actions view, one row per delivery that asked for something.",
          "id": "activity-actions-table"
        }
      ],
      "slug": "activity/actions/track-actions",
      "title": "Track actions",
      "url": "https://support.pynhq.com/activity/actions/track-actions/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/activity/home",
      "area": "activity",
      "areaLabel": "Activity",
      "audience": "admin",
      "description": "An enrollment is one employee in one automation, or one run of a campaign. Open it to see every step, what has sent and what is still to come.",
      "feature": "enrollments",
      "intercom": [
        {
          "id": "6177195",
          "note": "Pyn 1 article, kept for reference",
          "title": "Automation Activity",
          "url": "https://intercom.help/pyn/en/articles/6177195-automation-activity"
        },
        {
          "id": "11506664",
          "title": "Manually Enroll Employees in a Flow (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/11506664-manually-enroll-employees-in-a-flow-pyn-2"
        },
        {
          "id": "7138026",
          "note": "Pyn 1 article, kept for reference",
          "title": "Excluded messages",
          "url": "https://intercom.help/pyn/en/articles/7138026-excluded-messages"
        }
      ],
      "markdownUrl": "https://support.pynhq.com/activity/enrollments.md",
      "related": [
        "activity/enrollments/open-an-enrollment",
        "activity/enrollments/review-and-unpause-enrollments",
        "activity/enrollments/stop-an-enrollment",
        "activity/enrollments/reference-enrollment-statuses"
      ],
      "slug": "activity/enrollments",
      "title": "Enrollments",
      "url": "https://support.pynhq.com/activity/enrollments/"
    },
    {
      "appPath": "/activity/home",
      "area": "activity",
      "areaLabel": "Activity",
      "audience": "admin",
      "description": "Find one person's enrollment in Activity and read its steps: what has sent, what is scheduled and for when.",
      "feature": "enrollments",
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/activity/enrollments/open-an-enrollment.md",
      "related": [
        "activity/messages/read-a-message-as-sent",
        "activity/enrollments/reference-enrollment-statuses",
        "directory/employees/read-an-employee-profile"
      ],
      "screenshots": [
        {
          "caption": "An enrollment's panel lists its details and every step with a status and date.",
          "id": "activity-enrollments-panel"
        }
      ],
      "slug": "activity/enrollments/open-an-enrollment",
      "title": "Open an enrollment",
      "url": "https://support.pynhq.com/activity/enrollments/open-an-enrollment/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/activity/home",
      "area": "activity",
      "areaLabel": "Activity",
      "audience": "admin",
      "description": "Move a campaign message to another day by dragging it on the Campaigns calendar, or move the whole campaign by dragging its reference date.",
      "feature": "enrollments",
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/activity/enrollments/reschedule-a-campaign-step.md",
      "related": [
        "flows/campaign-templates",
        "activity/messages/pause-a-scheduled-message"
      ],
      "screenshots": [
        {
          "caption": "The Campaigns calendar shows each campaign and its steps on the days they send.",
          "id": "activity-enrollments-campaign-calendar"
        }
      ],
      "slug": "activity/enrollments/reschedule-a-campaign-step",
      "title": "Reschedule a campaign step",
      "url": "https://support.pynhq.com/activity/enrollments/reschedule-a-campaign-step/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/activity/home",
      "area": "activity",
      "areaLabel": "Activity",
      "audience": "admin",
      "description": "Check the messages of a paused enrollment in Needs Review and release some or all of them, one enrollment at a time or in bulk.",
      "feature": "enrollments",
      "intercom": [
        {
          "id": "11506664",
          "note": "draws on",
          "title": "Manually Enroll Employees in a Flow (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/11506664-manually-enroll-employees-in-a-flow-pyn-2"
        }
      ],
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/activity/enrollments/review-and-unpause-enrollments.md",
      "related": [
        "flows/automations",
        "activity/enrollments/stop-an-enrollment",
        "activity/enrollments/reference-enrollment-statuses"
      ],
      "screenshots": [
        {
          "caption": "Needs Review lists paused enrollments, each with a Verify button.",
          "id": "activity-enrollments-needs-review"
        }
      ],
      "slug": "activity/enrollments/review-and-unpause-enrollments",
      "title": "Review and unpause enrollments",
      "url": "https://support.pynhq.com/activity/enrollments/review-and-unpause-enrollments/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/activity/home",
      "area": "activity",
      "areaLabel": "Activity",
      "audience": "admin",
      "description": "Cancel everything an enrollment has still to send. Messages already sent stay as they are.",
      "feature": "enrollments",
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/activity/enrollments/stop-an-enrollment.md",
      "related": [
        "activity/enrollments/review-and-unpause-enrollments",
        "activity/messages/pause-a-scheduled-message",
        "activity/enrollments/reference-enrollment-statuses"
      ],
      "slug": "activity/enrollments/stop-an-enrollment",
      "title": "Stop an enrollment",
      "url": "https://support.pynhq.com/activity/enrollments/stop-an-enrollment/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/activity/home",
      "area": "activity",
      "areaLabel": "Activity",
      "audience": "admin",
      "description": "What every status in Activity means, for an enrollment, a step and a delivery, and what moves one to the next.",
      "feature": "enrollments",
      "intercom": [
        {
          "id": "7138026",
          "note": "Pyn 1 article",
          "title": "Excluded messages",
          "url": "https://intercom.help/pyn/en/articles/7138026-excluded-messages"
        },
        {
          "id": "6177195",
          "note": "Pyn 1 article",
          "title": "Automation Activity",
          "url": "https://intercom.help/pyn/en/articles/6177195-automation-activity"
        }
      ],
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/activity/enrollments/reference-enrollment-statuses.md",
      "related": [
        "activity/enrollments/review-and-unpause-enrollments",
        "activity/messages/resend-a-bounced-message",
        "activity/actions/track-actions"
      ],
      "slug": "activity/enrollments/reference-enrollment-statuses",
      "title": "Enrollment, step and delivery statuses",
      "url": "https://support.pynhq.com/activity/enrollments/reference-enrollment-statuses/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/activity/home",
      "area": "activity",
      "areaLabel": "Activity",
      "audience": "admin",
      "description": "Every step Pyn has scheduled or sent, across all enrollments, with its sender, recipients, status and date. Open one to read it as each recipient did.",
      "feature": "messages",
      "intercom": [
        {
          "id": "12045027",
          "title": "Manage Bounced Messages in Pyn (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/12045027-manage-bounced-messages-in-pyn-pyn-2"
        },
        {
          "id": "8909330",
          "note": "Pyn 1 article, kept for reference",
          "title": "Troubleshoot Bounced Emails (Pyn 1)",
          "url": "https://intercom.help/pyn/en/articles/8909330-troubleshoot-bounced-emails-pyn-1"
        }
      ],
      "markdownUrl": "https://support.pynhq.com/activity/messages.md",
      "related": [
        "activity/messages/read-a-message-as-sent",
        "activity/messages/resend-a-bounced-message",
        "activity/messages/pause-a-scheduled-message",
        "activity/actions"
      ],
      "slug": "activity/messages",
      "title": "Messages",
      "url": "https://support.pynhq.com/activity/messages/"
    },
    {
      "appPath": "/activity/home",
      "area": "activity",
      "areaLabel": "Activity",
      "audience": "admin",
      "description": "Hold one step of an enrollment so it does not send, and schedule it again when you are ready.",
      "feature": "messages",
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/activity/messages/pause-a-scheduled-message.md",
      "related": [
        "activity/enrollments/stop-an-enrollment",
        "activity/enrollments/review-and-unpause-enrollments"
      ],
      "slug": "activity/messages/pause-a-scheduled-message",
      "title": "Pause a scheduled message",
      "url": "https://support.pynhq.com/activity/messages/pause-a-scheduled-message/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/activity/home",
      "area": "activity",
      "areaLabel": "Activity",
      "audience": "admin",
      "description": "Open a step in Activity, switch between its recipients to read exactly what each one received, and export the deliveries as CSV.",
      "feature": "messages",
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/activity/messages/read-a-message-as-sent.md",
      "related": [
        "activity/enrollments/open-an-enrollment",
        "activity/messages/resend-a-bounced-message",
        "activity/enrollments/reference-enrollment-statuses"
      ],
      "screenshots": [
        {
          "caption": "A step page shows the enrollment it belongs to, the sender and recipient, and the message; once sent, it renders each recipient's copy.",
          "id": "activity-messages-step-page"
        }
      ],
      "slug": "activity/messages/read-a-message-as-sent",
      "title": "Read a message as it was sent",
      "url": "https://support.pynhq.com/activity/messages/read-a-message-as-sent/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/activity/home",
      "area": "activity",
      "areaLabel": "Activity",
      "audience": "admin",
      "description": "Find out why a delivery bounced, fix the cause, and resend it from the step page or from the bounce notice.",
      "feature": "messages",
      "intercom": [
        {
          "id": "12045027",
          "note": "replaces",
          "title": "Manage Bounced Messages in Pyn (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/12045027-manage-bounced-messages-in-pyn-pyn-2"
        },
        {
          "id": "8909330",
          "note": "Pyn 1 article, kept for reference",
          "title": "Troubleshoot Bounced Emails (Pyn 1)",
          "url": "https://intercom.help/pyn/en/articles/8909330-troubleshoot-bounced-emails-pyn-1"
        }
      ],
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/activity/messages/resend-a-bounced-message.md",
      "related": [
        "notices/resend-bounced-deliveries",
        "directory/employees/fix-missing-details",
        "activity/enrollments/reference-enrollment-statuses"
      ],
      "slug": "activity/messages/resend-a-bounced-message",
      "title": "Resend a bounced message",
      "url": "https://support.pynhq.com/activity/messages/resend-a-bounced-message/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/activity/home",
      "area": "activity",
      "areaLabel": "Activity",
      "audience": "admin",
      "description": "See how many messages Pyn delivered in a period, how many were clicked and how many were actioned, grouped by automation or by step.",
      "feature": "dashboard",
      "intercom": [
        {
          "id": "12062347",
          "note": "draws on",
          "title": "Analyze your Employee Journey with Metrics (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/12062347-analyze-your-employee-journey-with-metrics-pyn-2"
        },
        {
          "id": "6710405",
          "note": "Pyn 1 article, kept for reference",
          "title": "Understanding Your Dashboard Analytics",
          "url": "https://intercom.help/pyn/en/articles/6710405-understanding-your-dashboard-analytics"
        },
        {
          "id": "6024170",
          "note": "Pyn 1 article, kept for reference",
          "title": "How to check readership stats (and what they mean)",
          "url": "https://intercom.help/pyn/en/articles/6024170-how-to-check-readership-stats-and-what-they-mean"
        }
      ],
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/activity/read-the-dashboard.md",
      "related": [
        "activity/messages",
        "activity/actions",
        "journey/read-journey-metrics"
      ],
      "screenshots": [
        {
          "caption": "The Dashboard shows Delivered, Click Rate and Action Rate for the chosen range, then a table per automation.",
          "id": "activity-dashboard-summary"
        }
      ],
      "slug": "activity/read-the-dashboard",
      "title": "Read the Dashboard",
      "url": "https://support.pynhq.com/activity/read-the-dashboard/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/addons/all",
      "area": "addons",
      "areaLabel": "Addons",
      "audience": "admin",
      "description": "The Addons gallery lists fourteen optional capabilities with what each adds, whether it is Installed, Upgrade Available or Enterprise Tier, and a way to request it. Owners and Admins see it.",
      "markdownUrl": "https://support.pynhq.com/addons.md",
      "related": [
        "addons/request-an-addon",
        "getting-started/plans",
        "flows/forms",
        "flows/steps"
      ],
      "slug": "addons",
      "title": "Addons",
      "url": "https://support.pynhq.com/addons/"
    },
    {
      "appPath": "/addons/all",
      "area": "addons",
      "areaLabel": "Addons",
      "audience": "admin",
      "description": "Ask Pyn for an add-on your workspace does not have by opening its tile in Addons and selecting Upgrade or Request Demo; the tile then shows the request as made.",
      "feature": "catalogue",
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/addons/request-an-addon.md",
      "related": [
        "addons",
        "getting-started/plans"
      ],
      "screenshots": [
        {
          "caption": "An add-on's panel with the Upgrade button for a Team-tier capability.",
          "id": "addons-panel-upgrade"
        }
      ],
      "slug": "addons/request-an-addon",
      "title": "Request an addon",
      "url": "https://support.pynhq.com/addons/request-an-addon/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/notifications/home",
      "area": "notices",
      "areaLabel": "Notices",
      "audience": "admin",
      "description": "Notices is Pyn's inbox for things that need a person: a bounced delivery, an integration that needs re-authenticating, a webhook that rejected a payload, an export that is ready to download.",
      "intercom": [
        {
          "id": "12062401",
          "note": "draws on",
          "title": "Manage Integrations or Senders That Need Attention (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/12062401-manage-integrations-or-senders-that-need-attention-pyn-2"
        },
        {
          "id": "12045027",
          "note": "draws on",
          "title": "Manage Bounced Messages in Pyn (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/12045027-manage-bounced-messages-in-pyn-pyn-2"
        }
      ],
      "markdownUrl": "https://support.pynhq.com/notices.md",
      "related": [
        "notices/read-and-archive-notices",
        "notices/resend-bounced-deliveries",
        "notices/download-an-export",
        "notices/set-notice-emails",
        "notices/reference-notice-types"
      ],
      "slug": "notices",
      "title": "Notices",
      "url": "https://support.pynhq.com/notices/"
    },
    {
      "appPath": "/notifications/home",
      "area": "notices",
      "areaLabel": "Notices",
      "audience": "admin",
      "description": "Collect a CSV that Pyn built for you from Notices before it expires.",
      "feature": "inbox",
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/notices/download-an-export.md",
      "related": [
        "directory/employees/export-employees",
        "notices/read-and-archive-notices"
      ],
      "slug": "notices/download-an-export",
      "title": "Download an export",
      "url": "https://support.pynhq.com/notices/download-an-export/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/notifications/home",
      "area": "notices",
      "areaLabel": "Notices",
      "audience": "admin",
      "description": "Work through Open: read what each notice says, open the item it concerns, and archive it once you have dealt with it.",
      "feature": "inbox",
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/notices/read-and-archive-notices.md",
      "related": [
        "notices/reference-notice-types",
        "notices/resend-bounced-deliveries",
        "notices/set-notice-emails"
      ],
      "screenshots": [
        {
          "caption": "Notices > Open lists each notice with its title, the item it concerns, the date and an action.",
          "id": "notices-overview-open"
        }
      ],
      "slug": "notices/read-and-archive-notices",
      "title": "Read and archive notices",
      "url": "https://support.pynhq.com/notices/read-and-archive-notices/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/notifications/home",
      "area": "notices",
      "areaLabel": "Notices",
      "audience": "admin",
      "description": "Resend every delivery that bounced for a sender in one action, from the bounce notice, once the cause is fixed.",
      "feature": "inbox",
      "intercom": [
        {
          "id": "12045027",
          "note": "draws on",
          "title": "Manage Bounced Messages in Pyn (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/12045027-manage-bounced-messages-in-pyn-pyn-2"
        }
      ],
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/notices/resend-bounced-deliveries.md",
      "related": [
        "activity/messages/resend-a-bounced-message",
        "notices/reference-notice-types",
        "settings"
      ],
      "slug": "notices/resend-bounced-deliveries",
      "title": "Resend bounced deliveries from a notice",
      "url": "https://support.pynhq.com/notices/resend-bounced-deliveries/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/notifications/home",
      "area": "notices",
      "areaLabel": "Notices",
      "audience": "admin",
      "description": "Turn on an email to admins when a delivery bounces, when a sender or integration needs re-authenticating, or when a webhook cannot take a payload.",
      "feature": "settings",
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/notices/set-notice-emails.md",
      "related": [
        "notices/reference-notice-types",
        "notices/read-and-archive-notices"
      ],
      "screenshots": [
        {
          "caption": "The gear on Notices holds the three email settings.",
          "id": "notices-overview-settings"
        }
      ],
      "slug": "notices/set-notice-emails",
      "title": "Choose which notices are emailed",
      "url": "https://support.pynhq.com/notices/set-notice-emails/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/notifications/home",
      "area": "notices",
      "areaLabel": "Notices",
      "audience": "admin",
      "description": "Every notice Pyn raises: what causes it, who receives it, whether it can be emailed, and what resolves it.",
      "feature": "inbox",
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/notices/reference-notice-types.md",
      "related": [
        "notices/set-notice-emails",
        "notices/resend-bounced-deliveries",
        "activity/enrollments/reference-enrollment-statuses"
      ],
      "slug": "notices/reference-notice-types",
      "title": "Notice types",
      "url": "https://support.pynhq.com/notices/reference-notice-types/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/settings/home",
      "area": "settings",
      "areaLabel": "Settings",
      "audience": "admin",
      "description": "Where admins configure the workspace: the General settings for senders, calendars, users, recipients, webhooks and MCP servers, and the Integrations that connect Pyn to your other systems.",
      "intercom": [
        {
          "id": "12044902",
          "note": "replaces",
          "title": "Manage Your Settings (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/12044902-manage-your-settings-pyn-2"
        },
        {
          "id": "11518211",
          "title": "Set up a Google Email Sender (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/11518211-set-up-a-google-email-sender-pyn-2"
        },
        {
          "id": "16729512",
          "title": "Configure a Custom Email Sender (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/16729512-configure-a-custom-email-sender-pyn-2"
        },
        {
          "id": "16755550",
          "title": "Set Up a Personal Slack Sender (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/16755550-set-up-a-personal-slack-sender-pyn-2"
        },
        {
          "id": "11518173",
          "title": "Set Up a Slack Sender in Pyn (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/11518173-set-up-a-slack-sender-in-pyn-pyn-2"
        },
        {
          "id": "16755898",
          "title": "Set up a Custom Slack Sender/Slack Bot (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/16755898-set-up-a-custom-slack-sender-slack-bot-pyn-2"
        },
        {
          "id": "13401726",
          "title": "Integrating Pyn with Google Calendar (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/13401726-integrating-pyn-with-google-calendar-pyn-2"
        },
        {
          "id": "11518130",
          "title": "Add/Remove a User to Your Pyn Account (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/11518130-add-remove-a-user-to-your-pyn-account-pyn-2"
        },
        {
          "id": "12044706",
          "title": "Manage Pyn Permission Types (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/12044706-manage-pyn-permission-types-pyn-2"
        },
        {
          "id": "13930364",
          "title": "Custom Email Recipients in Workflows (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/13930364-custom-email-recipients-in-workflows-pyn-2"
        },
        {
          "id": "16858360",
          "title": "Create a Webhook (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/16858360-create-a-webhook-pyn-2"
        },
        {
          "id": "16755703",
          "title": "Connect  to your HRIS (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/16755703-connect-to-your-hris-pyn-2"
        },
        {
          "id": "12062401",
          "title": "Manage Integrations or Senders That Need Attention (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/12062401-manage-integrations-or-senders-that-need-attention-pyn-2"
        }
      ],
      "markdownUrl": "https://support.pynhq.com/settings.md",
      "related": [
        "settings/general",
        "settings/integrations",
        "settings/account",
        "integrations"
      ],
      "slug": "settings",
      "title": "Settings",
      "url": "https://support.pynhq.com/settings/"
    },
    {
      "appPath": "/settings/general/account-settings",
      "area": "settings",
      "areaLabel": "Settings",
      "audience": "admin",
      "description": "The company name, default time zone and paused state of your workspace, and the Theme page beside it that sets how the emails Pyn sends look.",
      "feature": "account",
      "intercom": [
        {
          "id": "12044902",
          "note": "draws on",
          "title": "Manage Your Settings (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/12044902-manage-your-settings-pyn-2"
        },
        {
          "id": "6002210",
          "note": "Pyn 1 article, kept for reference",
          "title": "Set Your Company Theme",
          "url": "https://intercom.help/pyn/en/articles/6002210-set-your-company-theme"
        },
        {
          "id": "6010976",
          "note": "Pyn 1 article, kept for reference",
          "title": "Customize emails with your company's logo",
          "url": "https://intercom.help/pyn/en/articles/6010976-customize-emails-with-your-company-s-logo"
        }
      ],
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/settings/account.md",
      "related": [
        "settings",
        "settings/general",
        "settings/account/pause-your-workspace",
        "settings/account/theme-your-emails"
      ],
      "slug": "settings/account",
      "title": "Account Settings",
      "url": "https://support.pynhq.com/settings/account/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/settings/general/account-settings",
      "area": "settings",
      "areaLabel": "Settings",
      "audience": "admin",
      "description": "Stop Pyn sending messages, running flows and syncing integrations while you make changes, then resume from the same page.",
      "feature": "account",
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/settings/account/pause-your-workspace.md",
      "related": [
        "settings/account",
        "activity/enrollments",
        "integrations"
      ],
      "slug": "settings/account/pause-your-workspace",
      "title": "Pause your workspace",
      "url": "https://support.pynhq.com/settings/account/pause-your-workspace/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/settings/general/theme",
      "area": "settings",
      "areaLabel": "Settings",
      "audience": "admin",
      "description": "Upload a logo and set the colours and font that every email Pyn sends from this workspace uses.",
      "feature": "account",
      "intercom": [
        {
          "id": "6002210",
          "note": "Pyn 1 article, kept for reference",
          "title": "Set Your Company Theme",
          "url": "https://intercom.help/pyn/en/articles/6002210-set-your-company-theme"
        },
        {
          "id": "6010976",
          "note": "Pyn 1 article, kept for reference",
          "title": "Customize emails with your company's logo",
          "url": "https://intercom.help/pyn/en/articles/6010976-customize-emails-with-your-company-s-logo"
        }
      ],
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/settings/account/theme-your-emails.md",
      "related": [
        "settings/account",
        "library/media",
        "flows/automations"
      ],
      "slug": "settings/account/theme-your-emails",
      "title": "Theme your emails",
      "url": "https://support.pynhq.com/settings/account/theme-your-emails/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/settings/general/calendars",
      "area": "settings",
      "areaLabel": "Settings",
      "audience": "admin",
      "description": "Google and Outlook calendars connected to the workspace, which the Invite to calendar event step uses to add employees to recurring events such as orientation or a weekly 1:1.",
      "feature": "calendars",
      "intercom": [
        {
          "id": "13401726",
          "title": "Integrating Pyn with Google Calendar (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/13401726-integrating-pyn-with-google-calendar-pyn-2"
        },
        {
          "id": "8909326",
          "note": "Pyn 1 article, kept for reference",
          "title": "Create an iCalendar Feed (Pyn 1)",
          "url": "https://intercom.help/pyn/en/articles/8909326-create-an-icalendar-feed-pyn-1"
        }
      ],
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/settings/calendars.md",
      "related": [
        "settings/calendars/connect-a-calendar",
        "integrations/google-workspace",
        "integrations/microsoft-365",
        "flows/automations"
      ],
      "slug": "settings/calendars",
      "title": "Calendars",
      "url": "https://support.pynhq.com/settings/calendars/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/settings/general/calendars",
      "area": "settings",
      "areaLabel": "Settings",
      "audience": "admin",
      "description": "Connect a Google or Outlook calendar, pick which calendar Pyn syncs, and check its events are ready for the Invite to calendar event step.",
      "feature": "calendars",
      "intercom": [
        {
          "id": "13401726",
          "note": "replaces",
          "title": "Integrating Pyn with Google Calendar (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/13401726-integrating-pyn-with-google-calendar-pyn-2"
        },
        {
          "id": "8909326",
          "note": "Pyn 1 article, kept for reference",
          "title": "Create an iCalendar Feed (Pyn 1)",
          "url": "https://intercom.help/pyn/en/articles/8909326-create-an-icalendar-feed-pyn-1"
        }
      ],
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/settings/calendars/connect-a-calendar.md",
      "related": [
        "settings/calendars",
        "integrations/google-workspace",
        "integrations/microsoft-365"
      ],
      "slug": "settings/calendars/connect-a-calendar",
      "title": "Connect a calendar",
      "url": "https://support.pynhq.com/settings/calendars/connect-a-calendar/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/settings/general/conditional-senders",
      "area": "settings",
      "areaLabel": "Settings",
      "audience": "admin",
      "description": "A conditional sender picks a real sender by audience rule, in order, with a fallback, so one step can send from the right regional or departmental identity.",
      "feature": "conditional-senders",
      "intercom": [
        {
          "id": "9312783",
          "note": "Pyn 1 article, kept for reference",
          "title": "Configure Conditional Senders",
          "url": "https://intercom.help/pyn/en/articles/9312783-configure-conditional-senders"
        }
      ],
      "lastVerified": "2026-10-23",
      "markdownUrl": "https://support.pynhq.com/settings/conditional-senders.md",
      "related": [
        "settings/senders",
        "settings/conditional-senders/create-a-conditional-sender",
        "directory/employee-groups"
      ],
      "slug": "settings/conditional-senders",
      "title": "Conditional Senders",
      "url": "https://support.pynhq.com/settings/conditional-senders/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/settings/general/conditional-senders",
      "area": "settings",
      "areaLabel": "Settings",
      "audience": "admin",
      "description": "Build a sender that routes by audience, for example the UK People team for UK employees and the US team for everyone else.",
      "feature": "conditional-senders",
      "intercom": [
        {
          "id": "9312783",
          "note": "Pyn 1 article, kept for reference",
          "title": "Configure Conditional Senders",
          "url": "https://intercom.help/pyn/en/articles/9312783-configure-conditional-senders"
        }
      ],
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/settings/conditional-senders/create-a-conditional-sender.md",
      "related": [
        "settings/conditional-senders",
        "settings/senders",
        "flows/automations"
      ],
      "slug": "settings/conditional-senders/create-a-conditional-sender",
      "title": "Create a conditional sender",
      "url": "https://support.pynhq.com/settings/conditional-senders/create-a-conditional-sender/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/settings/general/custom-email-recipients",
      "area": "settings",
      "areaLabel": "Settings",
      "audience": "admin",
      "description": "Verified email addresses outside the directory, such as a legal inbox or an agency partner, that a step can send or Cc to.",
      "feature": "custom-email-recipients",
      "intercom": [
        {
          "id": "13930364",
          "title": "Custom Email Recipients in Workflows (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/13930364-custom-email-recipients-in-workflows-pyn-2"
        },
        {
          "id": "8491211",
          "note": "Pyn 1 article, kept for reference",
          "title": "Custom Recipients in Automation Messages",
          "url": "https://intercom.help/pyn/en/articles/8491211-custom-recipients-in-automation-messages"
        },
        {
          "id": "9347018",
          "note": "Pyn 1 article, kept for reference",
          "title": "Create an Asana task via Pyn Automations (Pyn 1)",
          "url": "https://intercom.help/pyn/en/articles/9347018-create-an-asana-task-via-pyn-automations-pyn-1"
        }
      ],
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/settings/custom-email-recipients.md",
      "related": [
        "settings/custom-email-recipients/add-a-custom-email-recipient",
        "settings/senders",
        "flows/automations"
      ],
      "slug": "settings/custom-email-recipients",
      "title": "Custom Email Recipients",
      "url": "https://support.pynhq.com/settings/custom-email-recipients/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/settings/general/custom-email-recipients",
      "area": "settings",
      "areaLabel": "Settings",
      "audience": "admin",
      "description": "Add an external or team address, verify it from its inbox, and set the time zone steps should use for it.",
      "feature": "custom-email-recipients",
      "intercom": [
        {
          "id": "13930364",
          "note": "replaces",
          "title": "Custom Email Recipients in Workflows (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/13930364-custom-email-recipients-in-workflows-pyn-2"
        },
        {
          "id": "8491211",
          "note": "Pyn 1 article, kept for reference",
          "title": "Custom Recipients in Automation Messages",
          "url": "https://intercom.help/pyn/en/articles/8491211-custom-recipients-in-automation-messages"
        },
        {
          "id": "9347018",
          "note": "Pyn 1 article, kept for reference",
          "title": "Create an Asana task via Pyn Automations (Pyn 1)",
          "url": "https://intercom.help/pyn/en/articles/9347018-create-an-asana-task-via-pyn-automations-pyn-1"
        }
      ],
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/settings/custom-email-recipients/add-a-custom-email-recipient.md",
      "related": [
        "settings/custom-email-recipients",
        "flows/automations",
        "settings/senders/add-an-email-sender"
      ],
      "slug": "settings/custom-email-recipients/add-a-custom-email-recipient",
      "title": "Add a custom email recipient",
      "url": "https://support.pynhq.com/settings/custom-email-recipients/add-a-custom-email-recipient/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/settings/general/senders",
      "area": "settings",
      "areaLabel": "Settings",
      "audience": "admin",
      "description": "The General group in Settings: Needs Attention, Account Settings, Theme, Senders, Conditional Senders, Calendars, Current and Inactive Users, Custom Email Recipients, Webhooks and MCP Servers.",
      "feature": "general",
      "intercom": [
        {
          "id": "12044902",
          "note": "draws on",
          "title": "Manage Your Settings (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/12044902-manage-your-settings-pyn-2"
        }
      ],
      "markdownUrl": "https://support.pynhq.com/settings/general.md",
      "related": [
        "settings",
        "settings/senders",
        "settings/users",
        "settings/account"
      ],
      "slug": "settings/general",
      "title": "General",
      "url": "https://support.pynhq.com/settings/general/"
    },
    {
      "appPath": "/settings/integrations/installed",
      "area": "settings",
      "areaLabel": "Settings",
      "audience": "admin",
      "description": "The Integrations group in Settings: the Needs Attention, Installed and Available views, what each tile status means, and the actions every integration panel shares.",
      "feature": "integrations",
      "intercom": [
        {
          "id": "16755703",
          "note": "draws on",
          "title": "Connect  to your HRIS (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/16755703-connect-to-your-hris-pyn-2"
        },
        {
          "id": "12062401",
          "note": "draws on",
          "title": "Manage Integrations or Senders That Need Attention (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/12062401-manage-integrations-or-senders-that-need-attention-pyn-2"
        }
      ],
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/settings/integrations.md",
      "related": [
        "settings",
        "integrations",
        "integrations/needs-attention"
      ],
      "slug": "settings/integrations",
      "title": "Integrations",
      "url": "https://support.pynhq.com/settings/integrations/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/settings/general/mcp-servers",
      "area": "settings",
      "areaLabel": "Settings",
      "audience": "admin",
      "description": "An MCP server exposes chosen workspace operations to AI clients such as Claude or Cursor, limited by a minimum role and by what each connecting person is already allowed to do.",
      "feature": "mcp-servers",
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/settings/mcp-servers.md",
      "related": [
        "settings/mcp-servers/add-an-mcp-server",
        "ai",
        "settings/users"
      ],
      "slug": "settings/mcp-servers",
      "title": "MCP Servers",
      "url": "https://support.pynhq.com/settings/mcp-servers/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/settings/general/mcp-servers",
      "area": "settings",
      "areaLabel": "Settings",
      "audience": "admin",
      "description": "Create a server, choose who may connect and which operations it offers, then share its endpoint with the people who will use it from an AI client.",
      "feature": "mcp-servers",
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/settings/mcp-servers/add-an-mcp-server.md",
      "related": [
        "settings/mcp-servers",
        "settings/users",
        "ai"
      ],
      "slug": "settings/mcp-servers/add-an-mcp-server",
      "title": "Add an MCP server",
      "url": "https://support.pynhq.com/settings/mcp-servers/add-an-mcp-server/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/notifications/home",
      "area": "settings",
      "areaLabel": "Settings",
      "audience": "admin",
      "description": "Choose whether Pyn emails you when a delivery bounces, when a sender or integration needs re-authentication, and when a webhook cannot take a payload.",
      "feature": "notifications",
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/settings/notifications.md",
      "related": [
        "notices",
        "integrations/needs-attention",
        "settings/webhooks"
      ],
      "slug": "settings/notifications",
      "title": "Set notification emails",
      "url": "https://support.pynhq.com/settings/notifications/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/settings/general/senders",
      "area": "settings",
      "areaLabel": "Settings",
      "audience": "admin",
      "description": "Every identity a message can come from: Google Workspace and Microsoft 365 mailboxes, verified email addresses, Slack users and bots, Teams users and conditional senders, with the statuses the Senders view shows.",
      "feature": "senders",
      "intercom": [
        {
          "id": "11518211",
          "title": "Set up a Google Email Sender (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/11518211-set-up-a-google-email-sender-pyn-2"
        },
        {
          "id": "6371744",
          "note": "Pyn 1 article, kept for reference",
          "title": "Connect your Gmail account with Pyn",
          "url": "https://intercom.help/pyn/en/articles/6371744-connect-your-gmail-account-with-pyn"
        },
        {
          "id": "16729512",
          "title": "Configure a Custom Email Sender (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/16729512-configure-a-custom-email-sender-pyn-2"
        },
        {
          "id": "6005752",
          "note": "Pyn 1 article, kept for reference",
          "title": "Add email Senders (Pyn 1)",
          "url": "https://intercom.help/pyn/en/articles/6005752-add-email-senders-pyn-1"
        },
        {
          "id": "6398801",
          "note": "Pyn 1 article, kept for reference",
          "title": "Configure a Custom Sender (Pyn 1)",
          "url": "https://intercom.help/pyn/en/articles/6398801-configure-a-custom-sender-pyn-1"
        },
        {
          "id": "16755550",
          "title": "Set Up a Personal Slack Sender (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/16755550-set-up-a-personal-slack-sender-pyn-2"
        },
        {
          "id": "11518173",
          "title": "Set Up a Slack Sender in Pyn (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/11518173-set-up-a-slack-sender-in-pyn-pyn-2"
        },
        {
          "id": "16755898",
          "title": "Set up a Custom Slack Sender/Slack Bot (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/16755898-set-up-a-custom-slack-sender-slack-bot-pyn-2"
        },
        {
          "id": "6002198",
          "note": "Pyn 1 article, kept for reference",
          "title": "Connect your personal Slack account with Pyn (Pyn 1)",
          "url": "https://intercom.help/pyn/en/articles/6002198-connect-your-personal-slack-account-with-pyn-pyn-1"
        },
        {
          "id": "9585758",
          "note": "Pyn 1 article, kept for reference",
          "title": "Send Slack messages from a service account (Pyn 1)",
          "url": "https://intercom.help/pyn/en/articles/9585758-send-slack-messages-from-a-service-account-pyn-1"
        },
        {
          "id": "6010967",
          "note": "Pyn 1 article, kept for reference",
          "title": "Customize emails with your email signature",
          "url": "https://intercom.help/pyn/en/articles/6010967-customize-emails-with-your-email-signature"
        },
        {
          "id": "6974303",
          "note": "Pyn 1 article, kept for reference",
          "title": "Manage Sender Permissions (Pyn 1)",
          "url": "https://intercom.help/pyn/en/articles/6974303-manage-sender-permissions-pyn-1"
        }
      ],
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/settings/senders.md",
      "related": [
        "settings/general",
        "settings/senders/sender-types-and-states",
        "settings/conditional-senders",
        "flows/automations"
      ],
      "slug": "settings/senders",
      "title": "Senders",
      "url": "https://support.pynhq.com/settings/senders/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/settings/general/senders",
      "area": "settings",
      "areaLabel": "Settings",
      "audience": "admin",
      "description": "Connect a Gmail or Outlook mailbox so messages come from a real person and replies land in their inbox.",
      "feature": "senders",
      "intercom": [
        {
          "id": "11518211",
          "note": "replaces",
          "title": "Set up a Google Email Sender (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/11518211-set-up-a-google-email-sender-pyn-2"
        },
        {
          "id": "6371744",
          "note": "Pyn 1 article, kept for reference",
          "title": "Connect your Gmail account with Pyn",
          "url": "https://intercom.help/pyn/en/articles/6371744-connect-your-gmail-account-with-pyn"
        }
      ],
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/settings/senders/add-a-google-or-microsoft-365-sender.md",
      "related": [
        "settings/senders",
        "integrations/google-workspace",
        "integrations/microsoft-365",
        "settings/senders/create-an-auth-link"
      ],
      "slug": "settings/senders/add-a-google-or-microsoft-365-sender",
      "title": "Add a Google or Microsoft 365 sender",
      "url": "https://support.pynhq.com/settings/senders/add-a-google-or-microsoft-365-sender/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/settings/general/senders",
      "area": "settings",
      "areaLabel": "Settings",
      "audience": "admin",
      "description": "Connect your own Slack account so direct messages and channel posts come from you rather than the Pyn Bot.",
      "feature": "senders",
      "intercom": [
        {
          "id": "16755550",
          "note": "replaces",
          "title": "Set Up a Personal Slack Sender (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/16755550-set-up-a-personal-slack-sender-pyn-2"
        },
        {
          "id": "11518173",
          "note": "replaces",
          "title": "Set Up a Slack Sender in Pyn (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/11518173-set-up-a-slack-sender-in-pyn-pyn-2"
        },
        {
          "id": "16755898",
          "note": "replaces",
          "title": "Set up a Custom Slack Sender/Slack Bot (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/16755898-set-up-a-custom-slack-sender-slack-bot-pyn-2"
        },
        {
          "id": "6002198",
          "note": "Pyn 1 article, kept for reference",
          "title": "Connect your personal Slack account with Pyn (Pyn 1)",
          "url": "https://intercom.help/pyn/en/articles/6002198-connect-your-personal-slack-account-with-pyn-pyn-1"
        },
        {
          "id": "9585758",
          "note": "Pyn 1 article, kept for reference",
          "title": "Send Slack messages from a service account (Pyn 1)",
          "url": "https://intercom.help/pyn/en/articles/9585758-send-slack-messages-from-a-service-account-pyn-1"
        }
      ],
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/settings/senders/add-a-slack-sender.md",
      "related": [
        "settings/senders",
        "integrations/slack",
        "settings/senders/create-an-auth-link"
      ],
      "slug": "settings/senders/add-a-slack-sender",
      "title": "Add a Slack sender",
      "url": "https://support.pynhq.com/settings/senders/add-a-slack-sender/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/settings/general/senders",
      "area": "settings",
      "areaLabel": "Settings",
      "audience": "admin",
      "description": "Add a team address such as people@example.com as a sender, verify it from its inbox and send a test.",
      "feature": "senders",
      "intercom": [
        {
          "id": "16729512",
          "note": "replaces",
          "title": "Configure a Custom Email Sender (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/16729512-configure-a-custom-email-sender-pyn-2"
        },
        {
          "id": "6005752",
          "note": "Pyn 1 article, kept for reference",
          "title": "Add email Senders (Pyn 1)",
          "url": "https://intercom.help/pyn/en/articles/6005752-add-email-senders-pyn-1"
        },
        {
          "id": "6398801",
          "note": "Pyn 1 article, kept for reference",
          "title": "Configure a Custom Sender (Pyn 1)",
          "url": "https://intercom.help/pyn/en/articles/6398801-configure-a-custom-sender-pyn-1"
        }
      ],
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/settings/senders/add-an-email-sender.md",
      "related": [
        "settings/senders",
        "integrations/email",
        "settings/custom-email-recipients"
      ],
      "slug": "settings/senders/add-an-email-sender",
      "title": "Add an email sender",
      "url": "https://support.pynhq.com/settings/senders/add-an-email-sender/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/settings/general/senders",
      "area": "settings",
      "areaLabel": "Settings",
      "audience": "admin",
      "description": "Retire a sender you no longer use, after checking which steps still send from it.",
      "feature": "senders",
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/settings/senders/archive-a-sender.md",
      "related": [
        "settings/senders",
        "settings/conditional-senders",
        "flows/automations"
      ],
      "slug": "settings/senders/archive-a-sender",
      "title": "Archive a sender",
      "url": "https://support.pynhq.com/settings/senders/archive-a-sender/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/settings/general/senders",
      "area": "settings",
      "areaLabel": "Settings",
      "audience": "admin",
      "description": "Give an executive or colleague a one-time link that connects their own Google or Slack account as a sender, without a Pyn login.",
      "feature": "senders",
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/settings/senders/create-an-auth-link.md",
      "related": [
        "settings/senders",
        "settings/senders/add-a-google-or-microsoft-365-sender",
        "settings/senders/add-a-slack-sender"
      ],
      "slug": "settings/senders/create-an-auth-link",
      "title": "Create an auth link",
      "url": "https://support.pynhq.com/settings/senders/create-an-auth-link/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/settings/general/senders",
      "area": "settings",
      "areaLabel": "Settings",
      "audience": "admin",
      "description": "Reference for every kind of sender Pyn supports, how each is added, the medium it serves, and what each status in the Senders view means.",
      "feature": "senders",
      "intercom": [
        {
          "id": "6010967",
          "note": "Pyn 1 article",
          "title": "Customize emails with your email signature",
          "url": "https://intercom.help/pyn/en/articles/6010967-customize-emails-with-your-email-signature"
        },
        {
          "id": "6974303",
          "note": "Pyn 1 article",
          "title": "Manage Sender Permissions (Pyn 1)",
          "url": "https://intercom.help/pyn/en/articles/6974303-manage-sender-permissions-pyn-1"
        }
      ],
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/settings/senders/sender-types-and-states.md",
      "related": [
        "settings/senders",
        "settings/conditional-senders",
        "integrations/needs-attention"
      ],
      "slug": "settings/senders/sender-types-and-states",
      "title": "Sender types and states",
      "url": "https://support.pynhq.com/settings/senders/sender-types-and-states/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/settings/general/current-users",
      "area": "settings",
      "areaLabel": "Settings",
      "audience": "admin",
      "description": "Who can sign in to the workspace and what each role lets them do: Owner, Admin, Power User and User, as shown in the Current Users and Inactive Users views.",
      "feature": "users",
      "intercom": [
        {
          "id": "11518130",
          "title": "Add/Remove a User to Your Pyn Account (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/11518130-add-remove-a-user-to-your-pyn-account-pyn-2"
        },
        {
          "id": "6002205",
          "note": "Pyn 1 article, kept for reference",
          "title": "Add or deactivate users and admins (Pyn 1)",
          "url": "https://intercom.help/pyn/en/articles/6002205-add-or-deactivate-users-and-admins-pyn-1"
        },
        {
          "id": "12044706",
          "title": "Manage Pyn Permission Types (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/12044706-manage-pyn-permission-types-pyn-2"
        }
      ],
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/settings/users.md",
      "related": [
        "settings/users/invite-a-user",
        "settings/users/change-a-users-role",
        "settings/users/remove-a-users-access",
        "integrations/sso"
      ],
      "slug": "settings/users",
      "title": "Users",
      "url": "https://support.pynhq.com/settings/users/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/settings/general/current-users",
      "area": "settings",
      "areaLabel": "Settings",
      "audience": "admin",
      "description": "Promote or restrict a user from the Current Users view by assigning them a different role.",
      "feature": "users",
      "intercom": [
        {
          "id": "12044706",
          "note": "replaces",
          "title": "Manage Pyn Permission Types (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/12044706-manage-pyn-permission-types-pyn-2"
        }
      ],
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/settings/users/change-a-users-role.md",
      "related": [
        "settings/users",
        "settings/users/invite-a-user",
        "integrations/sso"
      ],
      "slug": "settings/users/change-a-users-role",
      "title": "Change a user's role",
      "url": "https://support.pynhq.com/settings/users/change-a-users-role/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/settings/general/current-users",
      "area": "settings",
      "areaLabel": "Settings",
      "audience": "admin",
      "description": "Invite a teammate by email, choose their role, and resend the invitation if it does not arrive.",
      "feature": "users",
      "intercom": [
        {
          "id": "11518130",
          "note": "replaces",
          "title": "Add/Remove a User to Your Pyn Account (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/11518130-add-remove-a-user-to-your-pyn-account-pyn-2"
        },
        {
          "id": "6002205",
          "note": "Pyn 1 article, kept for reference",
          "title": "Add or deactivate users and admins (Pyn 1)",
          "url": "https://intercom.help/pyn/en/articles/6002205-add-or-deactivate-users-and-admins-pyn-1"
        }
      ],
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/settings/users/invite-a-user.md",
      "related": [
        "settings/users",
        "settings/users/change-a-users-role",
        "account/sign-in"
      ],
      "slug": "settings/users/invite-a-user",
      "title": "Invite a user",
      "url": "https://support.pynhq.com/settings/users/invite-a-user/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/settings/general/current-users",
      "area": "settings",
      "areaLabel": "Settings",
      "audience": "admin",
      "description": "Archive a user so they can no longer sign in, and restore them if they return.",
      "feature": "users",
      "intercom": [
        {
          "id": "11518130",
          "note": "replaces",
          "title": "Add/Remove a User to Your Pyn Account (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/11518130-add-remove-a-user-to-your-pyn-account-pyn-2"
        },
        {
          "id": "6002205",
          "note": "Pyn 1 article, kept for reference",
          "title": "Add or deactivate users and admins (Pyn 1)",
          "url": "https://intercom.help/pyn/en/articles/6002205-add-or-deactivate-users-and-admins-pyn-1"
        }
      ],
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/settings/users/remove-a-users-access.md",
      "related": [
        "settings/users",
        "settings/senders/archive-a-sender",
        "directory/employees"
      ],
      "slug": "settings/users/remove-a-users-access",
      "title": "Remove a user's access",
      "url": "https://support.pynhq.com/settings/users/remove-a-users-access/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/settings/general/webhooks",
      "area": "settings",
      "areaLabel": "Settings",
      "audience": "admin",
      "description": "Inbound webhooks let another system submit a form on an employee's behalf. The Webhooks view lists every webhook with its endpoint, secret state and log.",
      "feature": "webhooks",
      "intercom": [
        {
          "id": "16858360",
          "note": "draws on",
          "title": "Create a Webhook (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/16858360-create-a-webhook-pyn-2"
        }
      ],
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/settings/webhooks.md",
      "related": [
        "settings/webhooks/create-a-webhook-secret",
        "flows/forms",
        "notices"
      ],
      "slug": "settings/webhooks",
      "title": "Webhooks",
      "url": "https://support.pynhq.com/settings/webhooks/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/settings/general/webhooks",
      "area": "settings",
      "areaLabel": "Settings",
      "audience": "admin",
      "description": "Mint the bearer secret a webhook needs before it accepts payloads, copy it once, and rotate it when it is lost or exposed.",
      "feature": "webhooks",
      "intercom": [
        {
          "id": "16858360",
          "note": "draws on",
          "title": "Create a Webhook (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/16858360-create-a-webhook-pyn-2"
        }
      ],
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/settings/webhooks/create-a-webhook-secret.md",
      "related": [
        "settings/webhooks",
        "flows/forms"
      ],
      "slug": "settings/webhooks/create-a-webhook-secret",
      "title": "Create or replace a webhook secret",
      "url": "https://support.pynhq.com/settings/webhooks/create-a-webhook-secret/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/settings/integrations/available",
      "area": "integrations",
      "areaLabel": "Integrations",
      "audience": "admin",
      "description": "Connect Pyn to your HRIS, Slack, email, calendars, applicant tracking system and identity provider. One guide per integration, plus references for the fields each HRIS provides and how syncing and matching work.",
      "intercom": [
        {
          "id": "16755703",
          "note": "draws on",
          "title": "Connect  to your HRIS (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/16755703-connect-to-your-hris-pyn-2"
        },
        {
          "id": "6002175",
          "note": "Pyn 1 article, kept for reference",
          "title": "Connect to your HRIS (Pyn 1)",
          "url": "https://intercom.help/pyn/en/articles/6002175-connect-to-your-hris-pyn-1"
        },
        {
          "id": "14983837",
          "title": "Installing the Slack Integration (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/14983837-installing-the-slack-integration-pyn-2"
        },
        {
          "id": "16755898",
          "title": "Set up a Custom Slack Sender/Slack Bot (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/16755898-set-up-a-custom-slack-sender-slack-bot-pyn-2"
        },
        {
          "id": "11518211",
          "title": "Set up a Google Email Sender (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/11518211-set-up-a-google-email-sender-pyn-2"
        },
        {
          "id": "13401726",
          "title": "Integrating Pyn with Google Calendar (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/13401726-integrating-pyn-with-google-calendar-pyn-2"
        },
        {
          "id": "11614355",
          "title": "Connect to BambooHR (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/11614355-connect-to-bamboohr-pyn-2"
        },
        {
          "id": "16838927",
          "title": "Connect to HiBob (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/16838927-connect-to-hibob-pyn-2"
        },
        {
          "id": "16814957",
          "title": "Connect to HiBob (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/16814957-connect-to-hibob-pyn-2"
        },
        {
          "id": "12005093",
          "title": "Connect to Workday (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/12005093-connect-to-workday-pyn-2"
        },
        {
          "id": "16055385",
          "title": "Connecting to ADP Workforce Now (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/16055385-connecting-to-adp-workforce-now-pyn-2"
        },
        {
          "id": "16755797",
          "title": "How to Upload Employee Data Manually (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/16755797-how-to-upload-employee-data-manually-pyn-2"
        },
        {
          "id": "16838066",
          "title": "Enabling Single Sign On (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/16838066-enabling-single-sign-on-pyn-2"
        },
        {
          "id": "16838252",
          "title": "Connect to Okta SSO (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/16838252-connect-to-okta-sso-pyn-2"
        },
        {
          "id": "12045027",
          "title": "Manage Bounced Messages in Pyn (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/12045027-manage-bounced-messages-in-pyn-pyn-2"
        },
        {
          "id": "13834862",
          "title": "Configure a Custom Email Domain in Pyn (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/13834862-configure-a-custom-email-domain-in-pyn-pyn-2"
        },
        {
          "id": "12062401",
          "title": "Manage Integrations or Senders That Need Attention (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/12062401-manage-integrations-or-senders-that-need-attention-pyn-2"
        }
      ],
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/integrations.md",
      "related": [
        "settings/integrations",
        "integrations/hris-fields",
        "integrations/sync-and-matching",
        "directory"
      ],
      "slug": "integrations",
      "title": "Integrations",
      "url": "https://support.pynhq.com/integrations/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/settings/integrations/available",
      "area": "integrations",
      "areaLabel": "Integrations",
      "audience": "admin",
      "description": "Sync employees from ADP Workforce Now with certificate-based API credentials, test the connection, and reconnect when ADP rotates them.",
      "feature": "adp",
      "intercom": [
        {
          "id": "16055385",
          "note": "replaces",
          "title": "Connecting to ADP Workforce Now (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/16055385-connecting-to-adp-workforce-now-pyn-2"
        },
        {
          "id": "6116909",
          "note": "Pyn 1 article, kept for reference",
          "title": "Connecting Pyn to ADP (Pyn 1)",
          "url": "https://intercom.help/pyn/en/articles/6116909-connecting-pyn-to-adp-pyn-1"
        }
      ],
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/integrations/adp.md",
      "related": [
        "integrations",
        "integrations/hris-fields",
        "integrations/sync-and-matching",
        "directory/employees"
      ],
      "slug": "integrations/adp",
      "title": "ADP Workforce Now",
      "url": "https://support.pynhq.com/integrations/adp/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/settings/integrations/available",
      "area": "integrations",
      "areaLabel": "Integrations",
      "audience": "admin",
      "description": "Bring hired Ashby candidates into Pyn as upcoming employees so pre-boarding flows can start before day one.",
      "feature": "ashby",
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/integrations/ashby.md",
      "related": [
        "integrations",
        "integrations/greenhouse",
        "integrations/sync-and-matching",
        "flows/automations"
      ],
      "slug": "integrations/ashby",
      "title": "Ashby",
      "url": "https://support.pynhq.com/integrations/ashby/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/settings/integrations/available",
      "area": "integrations",
      "areaLabel": "Integrations",
      "audience": "admin",
      "description": "Connect BambooHR with your company domain, let Pyn read employees through a BambooHR sign-in, and keep the Directory current with change notifications and a five-minute refresh.",
      "feature": "bamboohr",
      "intercom": [
        {
          "id": "11614355",
          "note": "replaces",
          "title": "Connect to BambooHR (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/11614355-connect-to-bamboohr-pyn-2"
        },
        {
          "id": "10100088",
          "note": "replaces",
          "title": "BambooHR Error \"Insufficient Permissions\"",
          "url": "https://intercom.help/pyn/en/articles/10100088-bamboohr-error-insufficient-permissions"
        },
        {
          "id": "6024101",
          "note": "replaces",
          "title": "Why is employee data from BambooHR not appearing in Pyn?",
          "url": "https://intercom.help/pyn/en/articles/6024101-why-is-employee-data-from-bamboohr-not-appearing-in-pyn"
        },
        {
          "id": "6330100",
          "note": "Pyn 1 article, kept for reference",
          "title": "Connect to BambooHR (Pyn 1)",
          "url": "https://intercom.help/pyn/en/articles/6330100-connect-to-bamboohr-pyn-1"
        }
      ],
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/integrations/bamboohr.md",
      "related": [
        "integrations",
        "integrations/hris-fields",
        "integrations/sync-and-matching",
        "account/sign-in"
      ],
      "slug": "integrations/bamboohr",
      "title": "BambooHR",
      "url": "https://support.pynhq.com/integrations/bamboohr/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/settings/integrations/installed",
      "area": "integrations",
      "areaLabel": "Integrations",
      "audience": "admin",
      "description": "The Email integration every workspace has: how Pyn sends email, verified senders, custom domains, bounce handling, and what to tell your IT team to allow.",
      "feature": "email",
      "intercom": [
        {
          "id": "6002174",
          "note": "draws on",
          "title": "Add Pyn to your company's allow-list",
          "url": "https://intercom.help/pyn/en/articles/6002174-add-pyn-to-your-company-s-allow-list"
        },
        {
          "id": "12045027",
          "note": "draws on",
          "title": "Manage Bounced Messages in Pyn (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/12045027-manage-bounced-messages-in-pyn-pyn-2"
        },
        {
          "id": "13834862",
          "title": "Configure a Custom Email Domain in Pyn (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/13834862-configure-a-custom-email-domain-in-pyn-pyn-2"
        }
      ],
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/integrations/email.md",
      "related": [
        "settings/senders/add-an-email-sender",
        "integrations/email/set-up-a-custom-domain",
        "settings/custom-email-recipients",
        "activity/messages"
      ],
      "slug": "integrations/email",
      "title": "Email",
      "url": "https://support.pynhq.com/integrations/email/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/settings/integrations/installed",
      "area": "integrations",
      "areaLabel": "Integrations",
      "audience": "admin",
      "description": "Add a sending domain, publish its three DNS records, verify them and make the domain the default for your workspace's email.",
      "feature": "email",
      "intercom": [
        {
          "id": "13834862",
          "note": "replaces",
          "title": "Configure a Custom Email Domain in Pyn (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/13834862-configure-a-custom-email-domain-in-pyn-pyn-2"
        }
      ],
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/integrations/email/set-up-a-custom-domain.md",
      "related": [
        "integrations/email",
        "settings/senders/add-an-email-sender"
      ],
      "slug": "integrations/email/set-up-a-custom-domain",
      "title": "Set up a custom domain",
      "url": "https://support.pynhq.com/integrations/email/set-up-a-custom-domain/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/settings/integrations/available",
      "area": "integrations",
      "areaLabel": "Integrations",
      "audience": "admin",
      "description": "Use a spreadsheet as your source of employees: download the sample file, fill the columns, upload it, and re-upload to update. The way to run Pyn without an HRIS.",
      "feature": "employee-file",
      "intercom": [
        {
          "id": "16755797",
          "note": "replaces",
          "title": "How to Upload Employee Data Manually (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/16755797-how-to-upload-employee-data-manually-pyn-2"
        },
        {
          "id": "16755703",
          "note": "draws on",
          "title": "Connect  to your HRIS (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/16755703-connect-to-your-hris-pyn-2"
        },
        {
          "id": "6024080",
          "note": "Pyn 1 article, kept for reference",
          "title": "How to upload employee data manually (Pyn 1)",
          "url": "https://intercom.help/pyn/en/articles/6024080-how-to-upload-employee-data-manually-pyn-1"
        }
      ],
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/integrations/employee-file.md",
      "related": [
        "integrations",
        "directory/employees",
        "integrations/sync-and-matching",
        "integrations/sample-data"
      ],
      "slug": "integrations/employee-file",
      "title": "Employee File",
      "url": "https://support.pynhq.com/integrations/employee-file/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/settings/integrations/available",
      "area": "integrations",
      "areaLabel": "Integrations",
      "audience": "admin",
      "description": "Send email from Gmail mailboxes and invite employees to Google Calendar events. Each person connects their own account; the integration appears once the first one does.",
      "feature": "google-workspace",
      "intercom": [
        {
          "id": "11518211",
          "note": "replaces",
          "title": "Set up a Google Email Sender (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/11518211-set-up-a-google-email-sender-pyn-2"
        },
        {
          "id": "13401726",
          "note": "replaces",
          "title": "Integrating Pyn with Google Calendar (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/13401726-integrating-pyn-with-google-calendar-pyn-2"
        }
      ],
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/integrations/google-workspace.md",
      "related": [
        "settings/senders/add-a-google-or-microsoft-365-sender",
        "settings/calendars/connect-a-calendar",
        "settings/senders/create-an-auth-link",
        "integrations/microsoft-365"
      ],
      "slug": "integrations/google-workspace",
      "title": "Google Workspace",
      "url": "https://support.pynhq.com/integrations/google-workspace/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/settings/integrations/available",
      "area": "integrations",
      "areaLabel": "Integrations",
      "audience": "admin",
      "description": "Bring hired Greenhouse candidates into Pyn as upcoming employees, using OAuth credentials or, until they retire, a Harvest API key.",
      "feature": "greenhouse",
      "intercom": [
        {
          "id": "16755703",
          "note": "draws on",
          "title": "Connect  to your HRIS (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/16755703-connect-to-your-hris-pyn-2"
        }
      ],
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/integrations/greenhouse.md",
      "related": [
        "integrations",
        "integrations/ashby",
        "integrations/sync-and-matching",
        "flows/automations"
      ],
      "slug": "integrations/greenhouse",
      "title": "Greenhouse",
      "url": "https://support.pynhq.com/integrations/greenhouse/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/settings/integrations/available",
      "area": "integrations",
      "areaLabel": "Integrations",
      "audience": "admin",
      "description": "Sync employees from Bob by signing in or with a service user, including manager, HRBP, buddy, probation end date and the custom fields you map.",
      "feature": "hibob",
      "intercom": [
        {
          "id": "16838927",
          "note": "replaces",
          "title": "Connect to HiBob (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/16838927-connect-to-hibob-pyn-2"
        },
        {
          "id": "16814957",
          "note": "replaces",
          "title": "Connect to HiBob (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/16814957-connect-to-hibob-pyn-2"
        }
      ],
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/integrations/hibob.md",
      "related": [
        "integrations",
        "integrations/hris-fields",
        "integrations/sync-and-matching",
        "directory/employees"
      ],
      "slug": "integrations/hibob",
      "title": "HiBob",
      "url": "https://support.pynhq.com/integrations/hibob/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/settings/integrations/available",
      "area": "integrations",
      "areaLabel": "Integrations",
      "audience": "admin",
      "description": "Connect a Jira site so an automation can raise a ticket on an employee's behalf, choose which projects steps may use, and reconnect when Atlassian revokes the grant.",
      "feature": "jira",
      "intercom": [
        {
          "id": "9359078",
          "note": "Pyn 1 article, kept for reference",
          "title": "Create a Jira Ticket in Pyn Automations",
          "url": "https://intercom.help/pyn/en/articles/9359078-create-a-jira-ticket-in-pyn-automations"
        }
      ],
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/integrations/jira.md",
      "related": [
        "integrations",
        "flows/automations",
        "integrations/needs-attention"
      ],
      "slug": "integrations/jira",
      "title": "Jira",
      "url": "https://support.pynhq.com/integrations/jira/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/settings/integrations/available",
      "area": "integrations",
      "areaLabel": "Integrations",
      "audience": "admin",
      "description": "Send email from Outlook mailboxes and invite employees to Outlook Calendar events. Each person connects their own Microsoft account.",
      "feature": "microsoft-365",
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/integrations/microsoft-365.md",
      "related": [
        "settings/senders/add-a-google-or-microsoft-365-sender",
        "settings/calendars/connect-a-calendar",
        "integrations/google-workspace"
      ],
      "slug": "integrations/microsoft-365",
      "title": "Microsoft 365",
      "url": "https://support.pynhq.com/integrations/microsoft-365/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/settings/integrations/available",
      "area": "integrations",
      "areaLabel": "Integrations",
      "audience": "admin",
      "description": "Deliver flows as Teams direct messages and channel posts. Teams is in early access: you request it from the Available view and Pyn sets it up with your Teams administrator.",
      "feature": "ms-teams",
      "intercom": [
        {
          "id": "9621229",
          "note": "Pyn 1 article, kept for reference",
          "title": "Using Pyn with Microsoft Teams (Pyn 1)",
          "url": "https://intercom.help/pyn/en/articles/9621229-using-pyn-with-microsoft-teams-pyn-1"
        },
        {
          "id": "9623756",
          "note": "Pyn 1 article, kept for reference",
          "title": "Connect to Microsoft Teams (Pyn 1)",
          "url": "https://intercom.help/pyn/en/articles/9623756-connect-to-microsoft-teams-pyn-1"
        },
        {
          "id": "9621416",
          "note": "Pyn 1 article, kept for reference",
          "title": "Send to a Teams channel (Pyn 1)",
          "url": "https://intercom.help/pyn/en/articles/9621416-send-to-a-teams-channel-pyn-1"
        },
        {
          "id": "9623751",
          "note": "Pyn 1 article, kept for reference",
          "title": "Connect your personal Teams account with Pyn (Pyn 1)",
          "url": "https://intercom.help/pyn/en/articles/9623751-connect-your-personal-teams-account-with-pyn-pyn-1"
        },
        {
          "id": "9621234",
          "note": "Pyn 1 article, kept for reference",
          "title": "What read/write access does Pyn use for the Teams integration?",
          "url": "https://intercom.help/pyn/en/articles/9621234-what-read-write-access-does-pyn-use-for-the-teams-integration"
        }
      ],
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/integrations/ms-teams.md",
      "related": [
        "integrations",
        "integrations/slack",
        "settings/senders/sender-types-and-states",
        "integrations/needs-attention"
      ],
      "slug": "integrations/ms-teams",
      "title": "Microsoft Teams",
      "url": "https://support.pynhq.com/integrations/ms-teams/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/settings/integrations/available",
      "area": "integrations",
      "areaLabel": "Integrations",
      "audience": "admin",
      "description": "Sync employees from Rippling by signing in or with an API key, choose the related data to expand, and reconnect with a new key when needed.",
      "feature": "rippling",
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/integrations/rippling.md",
      "related": [
        "integrations",
        "integrations/hris-fields",
        "integrations/sync-and-matching",
        "directory/employees"
      ],
      "slug": "integrations/rippling",
      "title": "Rippling",
      "url": "https://support.pynhq.com/integrations/rippling/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/settings/integrations/available",
      "area": "integrations",
      "areaLabel": "Integrations",
      "audience": "admin",
      "description": "Install a roster of fictional employees to try Pyn with realistic data, and reload it to put everything back the way it was.",
      "feature": "sample-data",
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/integrations/sample-data.md",
      "related": [
        "integrations",
        "integrations/employee-file",
        "directory/employees",
        "getting-started"
      ],
      "slug": "integrations/sample-data",
      "title": "Sample Data",
      "url": "https://support.pynhq.com/integrations/sample-data/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/settings/integrations/available",
      "area": "integrations",
      "areaLabel": "Integrations",
      "audience": "admin",
      "description": "Install Slack so flows can send direct messages, post to channels and invite people to channels, from the Pyn Bot, a custom bot or a colleague's own account.",
      "feature": "slack",
      "intercom": [
        {
          "id": "14983837",
          "note": "replaces",
          "title": "Installing the Slack Integration (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/14983837-installing-the-slack-integration-pyn-2"
        },
        {
          "id": "6024093",
          "note": "draws on",
          "title": "What read/write access does Pyn use for the Slack integration?",
          "url": "https://intercom.help/pyn/en/articles/6024093-what-read-write-access-does-pyn-use-for-the-slack-integration"
        },
        {
          "id": "6767588",
          "note": "draws on",
          "title": "Using Pyn with Slack",
          "url": "https://intercom.help/pyn/en/articles/6767588-using-pyn-with-slack"
        },
        {
          "id": "6002189",
          "note": "Pyn 1 article, kept for reference",
          "title": "Connect to Slack (Pyn 1)",
          "url": "https://intercom.help/pyn/en/articles/6002189-connect-to-slack-pyn-1"
        },
        {
          "id": "16755898",
          "title": "Set up a Custom Slack Sender/Slack Bot (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/16755898-set-up-a-custom-slack-sender-slack-bot-pyn-2"
        },
        {
          "id": "9585758",
          "note": "Pyn 1 article, kept for reference",
          "title": "Send Slack messages from a service account (Pyn 1)",
          "url": "https://intercom.help/pyn/en/articles/9585758-send-slack-messages-from-a-service-account-pyn-1"
        }
      ],
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/integrations/slack.md",
      "related": [
        "integrations/slack/add-a-custom-bot",
        "settings/senders/add-a-slack-sender",
        "settings/senders/create-an-auth-link",
        "integrations/sync-and-matching"
      ],
      "slug": "integrations/slack",
      "title": "Slack",
      "url": "https://support.pynhq.com/integrations/slack/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/settings/integrations/installed",
      "area": "integrations",
      "areaLabel": "Integrations",
      "audience": "admin",
      "description": "Create a Slack app from Pyn's manifest so messages come from your own bot name and icon, then paste its bot token into Pyn.",
      "feature": "slack",
      "intercom": [
        {
          "id": "16755898",
          "note": "replaces",
          "title": "Set up a Custom Slack Sender/Slack Bot (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/16755898-set-up-a-custom-slack-sender-slack-bot-pyn-2"
        },
        {
          "id": "9585758",
          "note": "Pyn 1 article, kept for reference",
          "title": "Send Slack messages from a service account (Pyn 1)",
          "url": "https://intercom.help/pyn/en/articles/9585758-send-slack-messages-from-a-service-account-pyn-1"
        }
      ],
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/integrations/slack/add-a-custom-bot.md",
      "related": [
        "integrations/slack",
        "settings/senders",
        "flows/automations"
      ],
      "slug": "integrations/slack/add-a-custom-bot",
      "title": "Add a custom bot",
      "url": "https://support.pynhq.com/integrations/slack/add-a-custom-bot/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/settings/integrations/available",
      "area": "integrations",
      "areaLabel": "Integrations",
      "audience": "admin",
      "description": "Sign your people in through Okta or any OpenID Connect provider, map identity-provider groups to Pyn roles, and understand what employees see at the sign-in page.",
      "feature": "sso",
      "intercom": [
        {
          "id": "16838066",
          "note": "replaces",
          "title": "Enabling Single Sign On (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/16838066-enabling-single-sign-on-pyn-2"
        },
        {
          "id": "16838252",
          "title": "Connect to Okta SSO (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/16838252-connect-to-okta-sso-pyn-2"
        },
        {
          "id": "6002159",
          "note": "Pyn 1 article, kept for reference",
          "title": "Connect to Okta SSO",
          "url": "https://intercom.help/pyn/en/articles/6002159-connect-to-okta-sso"
        },
        {
          "id": "9421970",
          "note": "Pyn 1 article, kept for reference",
          "title": "Connect to Okta API",
          "url": "https://intercom.help/pyn/en/articles/9421970-connect-to-okta-api"
        }
      ],
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/integrations/sso.md",
      "related": [
        "integrations/sso/connect-okta",
        "integrations/sso/connect-an-oidc-provider",
        "settings/users",
        "account/sign-in"
      ],
      "slug": "integrations/sso",
      "title": "Single sign-on",
      "url": "https://support.pynhq.com/integrations/sso/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/settings/integrations/available",
      "area": "integrations",
      "areaLabel": "Integrations",
      "audience": "admin",
      "description": "Connect Keycloak, Microsoft Entra ID, Auth0, Ping Identity or another OpenID Connect provider, set the groups claim, and map groups to Pyn roles.",
      "feature": "sso",
      "intercom": [
        {
          "id": "16838066",
          "note": "replaces",
          "title": "Enabling Single Sign On (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/16838066-enabling-single-sign-on-pyn-2"
        }
      ],
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/integrations/sso/connect-an-oidc-provider.md",
      "related": [
        "integrations/sso",
        "integrations/sso/connect-okta",
        "settings/users"
      ],
      "slug": "integrations/sso/connect-an-oidc-provider",
      "title": "Connect an OpenID Connect provider",
      "url": "https://support.pynhq.com/integrations/sso/connect-an-oidc-provider/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/settings/integrations/available",
      "area": "integrations",
      "areaLabel": "Integrations",
      "audience": "admin",
      "description": "Create an OpenID Connect web app in Okta, enter its issuer, client ID and secret in Pyn, and hand out the sign-in link.",
      "feature": "sso",
      "intercom": [
        {
          "id": "16838252",
          "note": "replaces",
          "title": "Connect to Okta SSO (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/16838252-connect-to-okta-sso-pyn-2"
        },
        {
          "id": "6002159",
          "note": "Pyn 1 article, kept for reference",
          "title": "Connect to Okta SSO",
          "url": "https://intercom.help/pyn/en/articles/6002159-connect-to-okta-sso"
        },
        {
          "id": "9421970",
          "note": "Pyn 1 article, kept for reference",
          "title": "Connect to Okta API",
          "url": "https://intercom.help/pyn/en/articles/9421970-connect-to-okta-api"
        }
      ],
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/integrations/sso/connect-okta.md",
      "related": [
        "integrations/sso",
        "integrations/sso/connect-an-oidc-provider",
        "settings/users"
      ],
      "slug": "integrations/sso/connect-okta",
      "title": "Connect Okta",
      "url": "https://support.pynhq.com/integrations/sso/connect-okta/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/settings/integrations/available",
      "area": "integrations",
      "areaLabel": "Integrations",
      "audience": "admin",
      "description": "Sync employees from a Workday Report-as-a-Service report: the columns to include, the credentials Pyn needs, and how to read Fields in Report.",
      "feature": "workday",
      "intercom": [
        {
          "id": "12005093",
          "note": "replaces",
          "title": "Connect to Workday (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/12005093-connect-to-workday-pyn-2"
        },
        {
          "id": "6330048",
          "note": "Pyn 1 article, kept for reference",
          "title": "Connect to Workday (Pyn 1)",
          "url": "https://intercom.help/pyn/en/articles/6330048-connect-to-workday-pyn-1"
        }
      ],
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/integrations/workday.md",
      "related": [
        "integrations",
        "integrations/hris-fields",
        "integrations/sync-and-matching",
        "directory/employees"
      ],
      "slug": "integrations/workday",
      "title": "Workday",
      "url": "https://support.pynhq.com/integrations/workday/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/settings/integrations/attention",
      "area": "integrations",
      "areaLabel": "Integrations",
      "audience": "admin",
      "description": "Find what has stopped working under Needs Attention, reconnect it, and confirm the status is back to Active.",
      "feature": "needs-attention",
      "intercom": [
        {
          "id": "12062401",
          "note": "replaces",
          "title": "Manage Integrations or Senders That Need Attention (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/12062401-manage-integrations-or-senders-that-need-attention-pyn-2"
        }
      ],
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/integrations/needs-attention.md",
      "related": [
        "settings/integrations",
        "settings/senders",
        "notices",
        "settings/notifications"
      ],
      "slug": "integrations/needs-attention",
      "title": "Fix a sender or integration that needs attention",
      "url": "https://support.pynhq.com/integrations/needs-attention/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/settings/integrations/installed",
      "area": "integrations",
      "areaLabel": "Integrations",
      "audience": "admin",
      "description": "Reference for which employee properties each HRIS, ATS and file source provides to Pyn, and where each one comes from in the source system.",
      "feature": "hris-fields",
      "intercom": [
        {
          "id": "16838927",
          "note": "draws on",
          "title": "Connect to HiBob (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/16838927-connect-to-hibob-pyn-2"
        },
        {
          "id": "16814957",
          "note": "draws on",
          "title": "Connect to HiBob (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/16814957-connect-to-hibob-pyn-2"
        },
        {
          "id": "12005093",
          "note": "draws on",
          "title": "Connect to Workday (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/12005093-connect-to-workday-pyn-2"
        }
      ],
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/integrations/hris-fields.md",
      "related": [
        "integrations",
        "integrations/sync-and-matching",
        "directory/employees",
        "directory/demographics"
      ],
      "slug": "integrations/hris-fields",
      "title": "HRIS fields",
      "url": "https://support.pynhq.com/integrations/hris-fields/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/settings/integrations/installed",
      "area": "integrations",
      "areaLabel": "Integrations",
      "audience": "admin",
      "description": "How often each integration refreshes, what a refresh does, how records from different sources are matched to one employee, and how a recipient's time zone is decided.",
      "feature": "sync-and-matching",
      "intercom": [
        {
          "id": "6024088",
          "note": "Pyn 1 article",
          "title": "How often is data pulled from an HRIS integration?",
          "url": "https://intercom.help/pyn/en/articles/6024088-how-often-is-data-pulled-from-an-hris-integration"
        },
        {
          "id": "6024089",
          "note": "Pyn 1 article",
          "title": "How does Pyn determine a message recipient's time zone?",
          "url": "https://intercom.help/pyn/en/articles/6024089-how-does-pyn-determine-a-message-recipient-s-time-zone"
        }
      ],
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/integrations/sync-and-matching.md",
      "related": [
        "integrations",
        "integrations/hris-fields",
        "directory/employees",
        "settings/account"
      ],
      "slug": "integrations/sync-and-matching",
      "title": "Sync cadence and matching",
      "url": "https://support.pynhq.com/integrations/sync-and-matching/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/sign-in",
      "area": "account",
      "areaLabel": "Account",
      "audience": "employee",
      "description": "How you get into Pyn, how you move between workspaces, and what Pyn knows about you as a user.",
      "intercom": [
        {
          "id": "16729319",
          "title": "Sign into Pyn (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/16729319-sign-into-pyn-pyn-2"
        },
        {
          "id": "16838066",
          "title": "Enabling Single Sign On (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/16838066-enabling-single-sign-on-pyn-2"
        },
        {
          "id": "8066861",
          "title": "Create a Workspace (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/8066861-create-a-workspace-pyn-2"
        }
      ],
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/account.md",
      "related": [
        "account/sign-in",
        "account/workspaces",
        "account/profile",
        "getting-started/roles-and-permissions"
      ],
      "slug": "account",
      "title": "Account",
      "url": "https://support.pynhq.com/account/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/home",
      "area": "account",
      "areaLabel": "Account",
      "audience": "employee",
      "description": "Where your name, email and photo in Pyn come from, where they appear, and what the profile menu in the corner offers.",
      "feature": "profile",
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/account/profile.md",
      "related": [
        "account/sign-in/sign-out",
        "account/workspaces/switch-workspace",
        "getting-started/roles-and-permissions",
        "settings/general"
      ],
      "slug": "account/profile",
      "title": "Profile",
      "url": "https://support.pynhq.com/account/profile/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/sign-in",
      "area": "account",
      "areaLabel": "Account",
      "audience": "employee",
      "description": "The four ways to sign in to Pyn, what happens after you do, and how long a session lasts.",
      "feature": "sign-in",
      "intercom": [
        {
          "id": "6002155",
          "note": "Pyn 1 article, kept for reference",
          "title": "Sign into Pyn using Google or Microsoft (Pyn 1)",
          "url": "https://intercom.help/pyn/en/articles/6002155-sign-into-pyn-using-google-or-microsoft-pyn-1"
        },
        {
          "id": "16729319",
          "title": "Sign into Pyn (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/16729319-sign-into-pyn-pyn-2"
        },
        {
          "id": "16838066",
          "title": "Enabling Single Sign On (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/16838066-enabling-single-sign-on-pyn-2"
        }
      ],
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/account/sign-in.md",
      "related": [
        "account/sign-in/sign-in-with-google-or-microsoft",
        "account/sign-in/sign-in-with-a-magic-link",
        "account/sign-in/sign-in-with-sso",
        "account/sign-in/fix-a-sign-in-problem",
        "integrations/sso"
      ],
      "slug": "account/sign-in",
      "title": "Sign in",
      "url": "https://support.pynhq.com/account/sign-in/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/sign-in",
      "area": "account",
      "areaLabel": "Account",
      "audience": "employee",
      "description": "What each message on the Pyn sign-in page means and what to do about it, from an expired magic link to a workspace you cannot see.",
      "feature": "sign-in",
      "intercom": [
        {
          "id": "16729319",
          "note": "draws on",
          "title": "Sign into Pyn (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/16729319-sign-into-pyn-pyn-2"
        }
      ],
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/account/sign-in/fix-a-sign-in-problem.md",
      "related": [
        "account/sign-in",
        "account/sign-in/sign-in-with-a-magic-link",
        "account/sign-in/sign-in-with-sso",
        "getting-started/invite-your-team"
      ],
      "slug": "account/sign-in/fix-a-sign-in-problem",
      "title": "Fix a sign-in problem",
      "url": "https://support.pynhq.com/account/sign-in/fix-a-sign-in-problem/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/sign-in",
      "area": "account",
      "areaLabel": "Account",
      "audience": "employee",
      "description": "Have Pyn email you a one-time link that signs you in, with no password and no Google or Microsoft account.",
      "feature": "sign-in",
      "intercom": [
        {
          "id": "16729319",
          "note": "draws on",
          "title": "Sign into Pyn (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/16729319-sign-into-pyn-pyn-2"
        }
      ],
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/account/sign-in/sign-in-with-a-magic-link.md",
      "related": [
        "account/sign-in",
        "account/sign-in/fix-a-sign-in-problem",
        "account/sign-in/sign-in-with-google-or-microsoft"
      ],
      "screenshots": [
        {
          "caption": "After Continue with Magic Link, the page asks for the email address to send the link to.",
          "id": "account-sign-in-magic-link"
        }
      ],
      "slug": "account/sign-in/sign-in-with-a-magic-link",
      "title": "Sign in with a magic link",
      "url": "https://support.pynhq.com/account/sign-in/sign-in-with-a-magic-link/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/sign-in",
      "area": "account",
      "areaLabel": "Account",
      "audience": "employee",
      "description": "Use your Google Workspace or Microsoft 365 account to sign in to Pyn without a password.",
      "feature": "sign-in",
      "intercom": [
        {
          "id": "16729319",
          "note": "replaces",
          "title": "Sign into Pyn (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/16729319-sign-into-pyn-pyn-2"
        },
        {
          "id": "6002155",
          "note": "Pyn 1 article, kept for reference",
          "title": "Sign into Pyn using Google or Microsoft (Pyn 1)",
          "url": "https://intercom.help/pyn/en/articles/6002155-sign-into-pyn-using-google-or-microsoft-pyn-1"
        }
      ],
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/account/sign-in/sign-in-with-google-or-microsoft.md",
      "related": [
        "account/sign-in",
        "account/sign-in/sign-in-with-a-magic-link",
        "account/sign-in/fix-a-sign-in-problem"
      ],
      "slug": "account/sign-in/sign-in-with-google-or-microsoft",
      "title": "Sign in with Google or Microsoft",
      "url": "https://support.pynhq.com/account/sign-in/sign-in-with-google-or-microsoft/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/sign-in",
      "area": "account",
      "areaLabel": "Account",
      "audience": "employee",
      "description": "Sign in through your company's Okta or OpenID Connect provider by entering your work email on the Pyn sign-in page.",
      "feature": "sign-in",
      "intercom": [
        {
          "id": "16838066",
          "note": "draws on",
          "title": "Enabling Single Sign On (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/16838066-enabling-single-sign-on-pyn-2"
        },
        {
          "id": "16729319",
          "note": "draws on",
          "title": "Sign into Pyn (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/16729319-sign-into-pyn-pyn-2"
        }
      ],
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/account/sign-in/sign-in-with-sso.md",
      "related": [
        "account/sign-in",
        "integrations/sso",
        "getting-started/roles-and-permissions"
      ],
      "screenshots": [
        {
          "caption": "After Continue with SSO, Pyn asks for the work email it uses to find your identity provider.",
          "id": "account-sign-in-sso"
        }
      ],
      "slug": "account/sign-in/sign-in-with-sso",
      "title": "Sign in with SSO",
      "url": "https://support.pynhq.com/account/sign-in/sign-in-with-sso/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/home",
      "area": "account",
      "areaLabel": "Account",
      "audience": "employee",
      "description": "End your Pyn session from the profile menu, or by opening the sign-out address directly.",
      "feature": "sign-in",
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/account/sign-in/sign-out.md",
      "related": [
        "account/profile",
        "account/sign-in"
      ],
      "slug": "account/sign-in/sign-out",
      "title": "Sign out",
      "url": "https://support.pynhq.com/account/sign-in/sign-out/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/switch-workspace",
      "area": "account",
      "areaLabel": "Account",
      "audience": "admin",
      "description": "A workspace is one organisation's Pyn. Belong to several, switch between them, and create a new one when you set Pyn up.",
      "feature": "workspaces",
      "intercom": [
        {
          "id": "8066861",
          "title": "Create a Workspace (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/8066861-create-a-workspace-pyn-2"
        }
      ],
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/account/workspaces.md",
      "related": [
        "account/workspaces/switch-workspace",
        "account/workspaces/create-a-workspace",
        "getting-started/plans",
        "settings/account"
      ],
      "slug": "account/workspaces",
      "title": "Workspaces",
      "url": "https://support.pynhq.com/account/workspaces/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/create-workspace",
      "area": "account",
      "areaLabel": "Account",
      "audience": "admin",
      "description": "Answer four questions about your company, pick up to three priorities, and land in a new Pyn workspace with a setup checklist.",
      "feature": "workspaces",
      "intercom": [
        {
          "id": "8066861",
          "note": "replaces",
          "title": "Create a Workspace (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/8066861-create-a-workspace-pyn-2"
        }
      ],
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/account/workspaces/create-a-workspace.md",
      "related": [
        "account/workspaces",
        "getting-started/tutorial-set-up-your-workspace",
        "home",
        "getting-started/plans"
      ],
      "screenshots": [
        {
          "caption": "Create a Workspace for your team asks for the name, HRIS, company size and messaging platform.",
          "id": "account-workspaces-create"
        }
      ],
      "slug": "account/workspaces/create-a-workspace",
      "title": "Create a workspace",
      "url": "https://support.pynhq.com/account/workspaces/create-a-workspace/",
      "version": "2026-10-16"
    },
    {
      "appPath": "/switch-workspace",
      "area": "account",
      "areaLabel": "Account",
      "audience": "employee",
      "description": "Move between the Pyn workspaces your email address is linked to, from the profile menu or the Switch Workspace page.",
      "feature": "workspaces",
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/account/workspaces/switch-workspace.md",
      "related": [
        "account/workspaces",
        "account/profile",
        "account/sign-in/fix-a-sign-in-problem"
      ],
      "slug": "account/workspaces/switch-workspace",
      "title": "Switch workspace",
      "url": "https://support.pynhq.com/account/workspaces/switch-workspace/",
      "version": "2026-10-16"
    },
    {
      "area": "concepts",
      "areaLabel": "Concepts",
      "description": "How Pyn fits together, from a workspace and its employees to journeys, flows, steps, deliveries, versions and views, and how the workspace and its data are secured.",
      "intercom": [
        {
          "id": "16838066",
          "title": "Enabling Single Sign On (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/16838066-enabling-single-sign-on-pyn-2"
        }
      ],
      "markdownUrl": "https://support.pynhq.com/concepts.md",
      "related": [
        "concepts/how-pyn-fits-together",
        "concepts/data-and-security",
        "glossary"
      ],
      "slug": "concepts",
      "title": "Concepts",
      "url": "https://support.pynhq.com/concepts/"
    },
    {
      "area": "concepts",
      "areaLabel": "Concepts",
      "audience": "admin",
      "description": "How a Pyn workspace and its data are protected: sign-in options and SSO, 24-hour sessions and cross-site request protection, roles, owner-only exports, audit log streaming, integration scopes, and what employees are shown.",
      "feature": "security",
      "intercom": [
        {
          "id": "16838066",
          "note": "draws on",
          "title": "Enabling Single Sign On (Pyn 2)",
          "url": "https://intercom.help/pyn/en/articles/16838066-enabling-single-sign-on-pyn-2"
        }
      ],
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/concepts/data-and-security.md",
      "related": [
        "integrations/sso",
        "getting-started/roles-and-permissions",
        "for-employees/privacy-and-your-data",
        "integrations/slack"
      ],
      "slug": "concepts/data-and-security",
      "title": "Data and security",
      "url": "https://support.pynhq.com/concepts/data-and-security/",
      "version": "2026-10-16"
    },
    {
      "area": "concepts",
      "areaLabel": "Concepts",
      "audience": "admin",
      "description": "The objects in a Pyn workspace and how one leads to the next: employees from their sources, the journey map, flows and triggers, steps, enrollments and deliveries, published versions, and the views you work in.",
      "feature": "model",
      "lastVerified": "2026-10-22",
      "markdownUrl": "https://support.pynhq.com/concepts/how-pyn-fits-together.md",
      "related": [
        "flows/automations",
        "activity/enrollments",
        "directory",
        "journey"
      ],
      "slug": "concepts/how-pyn-fits-together",
      "title": "How Pyn fits together",
      "url": "https://support.pynhq.com/concepts/how-pyn-fits-together/",
      "version": "2026-10-16"
    },
    {
      "area": "faq",
      "areaLabel": "FAQ",
      "description": "Direct answers to the questions Pyn support hears most, from a message that did not send or a channel missing from a list to time zones, HRIS refreshes, Slack permissions and where to report a bug.",
      "intercom": [
        {
          "id": "6024088",
          "note": "replaces",
          "title": "How often is data pulled from an HRIS integration?",
          "url": "https://intercom.help/pyn/en/articles/6024088-how-often-is-data-pulled-from-an-hris-integration"
        },
        {
          "id": "6024089",
          "note": "replaces",
          "title": "How does Pyn determine a message recipient's time zone?",
          "url": "https://intercom.help/pyn/en/articles/6024089-how-does-pyn-determine-a-message-recipient-s-time-zone"
        },
        {
          "id": "6024091",
          "note": "replaces",
          "title": "Does an employee still receive an automated Pyn if they're added to the HRIS after the messages were scheduled to go out?",
          "url": "https://intercom.help/pyn/en/articles/6024091-does-an-employee-still-receive-an-automated-pyn-if-they-re-added-to-the-hris-after-the-messages-were-scheduled-to-go-out"
        },
        {
          "id": "6024094",
          "note": "replaces",
          "title": "If I turn on or add a Pyn in an enabled Automation, will employees already enrolled in the Automation receive that Pyn?",
          "url": "https://intercom.help/pyn/en/articles/6024094-if-i-turn-on-or-add-a-pyn-in-an-enabled-automation-will-employees-already-enrolled-in-the-automation-receive-that-pyn"
        },
        {
          "id": "6024087",
          "note": "replaces",
          "title": "Can you add more than one \"Reply-To\" Sender email address? Can you add a distribution list as a Sender?",
          "url": "https://intercom.help/pyn/en/articles/6024087-can-you-add-more-than-one-reply-to-sender-email-address-can-you-add-a-distribution-list-as-a-sender"
        },
        {
          "id": "6024093",
          "note": "replaces",
          "title": "What read/write access does Pyn use for the Slack integration?",
          "url": "https://intercom.help/pyn/en/articles/6024093-what-read-write-access-does-pyn-use-for-the-slack-integration"
        },
        {
          "id": "9621234",
          "note": "replaces",
          "title": "What read/write access does Pyn use for the Teams integration?",
          "url": "https://intercom.help/pyn/en/articles/9621234-what-read-write-access-does-pyn-use-for-the-teams-integration"
        },
        {
          "id": "6024098",
          "note": "replaces",
          "title": "I found a bug! What should I do?",
          "url": "https://intercom.help/pyn/en/articles/6024098-i-found-a-bug-what-should-i-do"
        },
        {
          "id": "6024097",
          "note": "replaces",
          "title": "How do I request features?",
          "url": "https://intercom.help/pyn/en/articles/6024097-how-do-i-request-features"
        },
        {
          "id": "10100088",
          "note": "replaces",
          "title": "BambooHR Error \"Insufficient Permissions\"",
          "url": "https://intercom.help/pyn/en/articles/10100088-bamboohr-error-insufficient-permissions"
        },
        {
          "id": "6024101",
          "note": "replaces",
          "title": "Why is employee data from BambooHR not appearing in Pyn?",
          "url": "https://intercom.help/pyn/en/articles/6024101-why-is-employee-data-from-bamboohr-not-appearing-in-pyn"
        }
      ],
      "markdownUrl": "https://support.pynhq.com/faq.md",
      "related": [
        "activity/messages",
        "flows/automations",
        "integrations/sync-and-matching",
        "getting-started/roles-and-permissions"
      ],
      "slug": "faq",
      "title": "FAQ",
      "url": "https://support.pynhq.com/faq/"
    },
    {
      "area": "glossary",
      "areaLabel": "Glossary",
      "description": "Every term Pyn uses, defined in a line each and linked to the page that explains it, from Account Settings and Audience to Workspace and Version.",
      "markdownUrl": "https://support.pynhq.com/glossary.md",
      "related": [
        "concepts",
        "getting-started"
      ],
      "slug": "glossary",
      "title": "Glossary",
      "url": "https://support.pynhq.com/glossary/"
    },
    {
      "area": "changelog",
      "areaLabel": "Changelog",
      "description": "New features, improvements and fixes in Pyn, one post a week, newest first.",
      "markdownUrl": "https://support.pynhq.com/changelog.md",
      "slug": "changelog",
      "title": "Changelog",
      "url": "https://support.pynhq.com/changelog/"
    },
    {
      "area": "changelog",
      "areaLabel": "Changelog",
      "description": "Pyn changelog, week of 19 October 2026. A step can now be copied within its flow.",
      "markdownUrl": "https://support.pynhq.com/changelog/week-of-2026-10-19.md",
      "slug": "changelog/week-of-2026-10-19",
      "title": "Duplicate a step within its flow",
      "url": "https://support.pynhq.com/changelog/week-of-2026-10-19/",
      "version": "2026-10-23"
    },
    {
      "area": "changelog",
      "areaLabel": "Changelog",
      "description": "Pyn changelog, week of 12 October 2026. When someone has not completed an action, Pyn can now tell someone else.",
      "markdownUrl": "https://support.pynhq.com/changelog/week-of-2026-10-12.md",
      "slug": "changelog/week-of-2026-10-12",
      "title": "Escalations, and HR business partners from HiBob",
      "url": "https://support.pynhq.com/changelog/week-of-2026-10-12/",
      "version": "2026-10-16"
    },
    {
      "area": "changelog",
      "areaLabel": "Changelog",
      "description": "Pyn changelog, week of 5 October 2026. The new Actions view in Activity lists every message that asked an employee to do something: who was asked, what they were asked to do, and whether they clicked or completed it.",
      "markdownUrl": "https://support.pynhq.com/changelog/week-of-2026-10-05.md",
      "slug": "changelog/week-of-2026-10-05",
      "title": "See who has acted in the Actions view",
      "url": "https://support.pynhq.com/changelog/week-of-2026-10-05/",
      "version": "2026-10-09"
    },
    {
      "area": "changelog",
      "areaLabel": "Changelog",
      "description": "Pyn changelog, week of 28 September 2026. Pyn now works with Microsoft 365.",
      "markdownUrl": "https://support.pynhq.com/changelog/week-of-2026-09-28.md",
      "slug": "changelog/week-of-2026-09-28",
      "title": "Outlook email and calendars, and Ashby",
      "url": "https://support.pynhq.com/changelog/week-of-2026-09-28/",
      "version": "2026-10-04"
    },
    {
      "area": "changelog",
      "areaLabel": "Changelog",
      "description": "Pyn changelog, week of 21 September 2026. People can now sign in to Pyn with their work email through your company's single sign-on.",
      "markdownUrl": "https://support.pynhq.com/changelog/week-of-2026-09-21.md",
      "slug": "changelog/week-of-2026-09-21",
      "title": "Single sign-on and conditional senders",
      "url": "https://support.pynhq.com/changelog/week-of-2026-09-21/",
      "version": "2026-09-26"
    },
    {
      "area": "changelog",
      "areaLabel": "Changelog",
      "description": "Covers changes merged from 16 October 2026 at 12:00 am to 23 October 2026 at 8:16 am (Australia/Sydney).",
      "markdownUrl": "https://support.pynhq.com/changelog/2026-10-23.md",
      "slug": "changelog/2026-10-23",
      "title": "23 October 2026",
      "url": "https://support.pynhq.com/changelog/2026-10-23/",
      "version": "2026-10-23"
    },
    {
      "area": "changelog",
      "areaLabel": "Changelog",
      "description": "Covers changes merged from 12 October 2026 at 12:00 am to 16 October 2026 at 7:57 am (Australia/Sydney).",
      "markdownUrl": "https://support.pynhq.com/changelog/2026-10-16.md",
      "slug": "changelog/2026-10-16",
      "title": "16 October 2026",
      "url": "https://support.pynhq.com/changelog/2026-10-16/",
      "version": "2026-10-16"
    },
    {
      "area": "changelog",
      "areaLabel": "Changelog",
      "description": "Covers changes merged from 9 October 2026 at 12:00 am to 12 October 2026 at 8:10 am (Australia/Sydney).",
      "markdownUrl": "https://support.pynhq.com/changelog/2026-10-12.md",
      "slug": "changelog/2026-10-12",
      "title": "12 October 2026",
      "url": "https://support.pynhq.com/changelog/2026-10-12/",
      "version": "2026-10-12"
    },
    {
      "area": "changelog",
      "areaLabel": "Changelog",
      "description": "Covers changes merged from 6 October 2026 at 12:00 am to 9 October 2026 at 8:04 am (Australia/Sydney).",
      "markdownUrl": "https://support.pynhq.com/changelog/2026-10-09.md",
      "slug": "changelog/2026-10-09",
      "title": "9 October 2026",
      "url": "https://support.pynhq.com/changelog/2026-10-09/",
      "version": "2026-10-09"
    },
    {
      "area": "changelog",
      "areaLabel": "Changelog",
      "description": "Period covered: 6 October 2026 at 12:00 am to 6 October 2026 at 6:00 pm (Australia/Sydney).",
      "markdownUrl": "https://support.pynhq.com/changelog/2026-10-06.md",
      "slug": "changelog/2026-10-06",
      "title": "6 October 2026",
      "url": "https://support.pynhq.com/changelog/2026-10-06/",
      "version": "2026-10-06"
    },
    {
      "area": "changelog",
      "areaLabel": "Changelog",
      "description": "Period covered: 3 October 2026 at 12:00 am to 4 October 2026 at 6:06 pm (Australia/Sydney).",
      "markdownUrl": "https://support.pynhq.com/changelog/2026-10-04.md",
      "slug": "changelog/2026-10-04",
      "title": "4 October 2026",
      "url": "https://support.pynhq.com/changelog/2026-10-04/",
      "version": "2026-10-04"
    },
    {
      "area": "changelog",
      "areaLabel": "Changelog",
      "description": "Period covered: 2 October 2026 at 12:00 am to 3 October 2026 at 6:01 pm (Australia/Sydney).",
      "markdownUrl": "https://support.pynhq.com/changelog/2026-10-03.md",
      "slug": "changelog/2026-10-03",
      "title": "3 October 2026",
      "url": "https://support.pynhq.com/changelog/2026-10-03/",
      "version": "2026-10-03"
    },
    {
      "area": "changelog",
      "areaLabel": "Changelog",
      "description": "Period covered: 30 September 2026 at 12:00 am to 2 October 2026 at 7:02 am (Australia/Sydney).",
      "markdownUrl": "https://support.pynhq.com/changelog/2026-10-02.md",
      "slug": "changelog/2026-10-02",
      "title": "2 October 2026",
      "url": "https://support.pynhq.com/changelog/2026-10-02/",
      "version": "2026-10-02"
    },
    {
      "area": "changelog",
      "areaLabel": "Changelog",
      "description": "Period covered: 29 September 2026 at 12:00 am to 30 September 2026 at 6:00 pm (Australia/Sydney).",
      "markdownUrl": "https://support.pynhq.com/changelog/2026-09-30.md",
      "slug": "changelog/2026-09-30",
      "title": "30 September 2026",
      "url": "https://support.pynhq.com/changelog/2026-09-30/",
      "version": "2026-09-30"
    },
    {
      "area": "changelog",
      "areaLabel": "Changelog",
      "description": "Period covered: 28 September 2026 at 12:00 am to 29 September 2026 at 6:01 pm (Australia/Sydney).",
      "markdownUrl": "https://support.pynhq.com/changelog/2026-09-29.md",
      "slug": "changelog/2026-09-29",
      "title": "29 September 2026",
      "url": "https://support.pynhq.com/changelog/2026-09-29/",
      "version": "2026-09-29"
    },
    {
      "area": "changelog",
      "areaLabel": "Changelog",
      "description": "Period covered: 28 September 2026 at 12:00 am to 28 September 2026 at 6:00 pm (Australia/Sydney).",
      "markdownUrl": "https://support.pynhq.com/changelog/2026-09-28.md",
      "slug": "changelog/2026-09-28",
      "title": "28 September 2026",
      "url": "https://support.pynhq.com/changelog/2026-09-28/",
      "version": "2026-09-28"
    },
    {
      "area": "changelog",
      "areaLabel": "Changelog",
      "description": "Period covered: 26 September 2026 at 12:00 am to 26 September 2026 at 5:02 pm (Australia/Sydney).",
      "markdownUrl": "https://support.pynhq.com/changelog/2026-09-26.md",
      "slug": "changelog/2026-09-26",
      "title": "26 September 2026",
      "url": "https://support.pynhq.com/changelog/2026-09-26/",
      "version": "2026-09-26"
    },
    {
      "area": "changelog",
      "areaLabel": "Changelog",
      "description": "Period covered: 18 September 2026 at 5:01 pm to 25 September 2026 at 5:01 pm (Australia/Sydney).",
      "markdownUrl": "https://support.pynhq.com/changelog/2026-09-25.md",
      "slug": "changelog/2026-09-25",
      "title": "25 September 2026",
      "url": "https://support.pynhq.com/changelog/2026-09-25/",
      "version": "2026-09-25"
    },
    {
      "areaLabel": "for-agents",
      "description": "Where to find Pyn Help as markdown, JSON and structured data, how the URLs map to pages, and how to cite one.",
      "markdownUrl": "https://support.pynhq.com/for-agents.md",
      "slug": "for-agents",
      "title": "For agents and developers",
      "url": "https://support.pynhq.com/for-agents/"
    }
  ]
}