---
title: "Request an addon"
description: "Ask Pyn for an add-on your workspace does not have by opening its tile in Addons and selecting Upgrade or Request Demo; the tile then shows the request as made."
sidebar:
  order: 2
area: addons
feature: catalogue
appPath: /addons/all
lastVerified: 2026-10-22
version: "2026-10-16"
audience: admin
screenshots:
  - id: addons-panel-upgrade
    caption: An add-on's panel with the Upgrade button for a Team-tier capability.
related:
  - addons
  - getting-started/plans
---

You want a capability that shows as **Upgrade Available** or **Enterprise Tier**, such as calendar meetings or SMS. The request goes to Pyn's team from the add-on's own panel, and the panel remembers that you asked.

## Before you start

- You are a workspace Owner or Admin; **Addons** is in your left navigation.

![An add-on's panel with the Upgrade button for a Team-tier capability.](https://support.pynhq.com/media/addons/catalogue/addons-panel-upgrade.png)

## Steps

1. In Pyn, open **Addons** in the left navigation.

2. Select the tile. Its panel opens with the add-on's title, description and a longer explanation of what it does.

3. Read the banner at the top of the panel. For a Team-tier add-on it explains that this is a feature of the upgraded plan and offers **Upgrade**; for an Enterprise-tier add-on it explains that the add-on is part of the Enterprise plans and offers **Request Demo**.

4. Select **Upgrade** or **Request Demo**.

> **Note:** The buttons record the request and who made it; they do not switch the add-on on. Pyn's team follows up. **Request Demo** at the top of the gallery and **Contact Sales** in your profile menu open the same request without naming an add-on.

## What you should see

The banner changes to **Addon Requested! We'll be in touch soon with next steps.** and the button disappears. Selecting the tile again shows the same, so a second request is not sent. The tile's footer is unchanged until Pyn turns the add-on on, when it reads **Installed**.

## Related

- [Addons](https://support.pynhq.com/addons/) for what each add-on does and its tier.
- [Plans and what each unlocks](https://support.pynhq.com/getting-started/plans/) for the plan behind each tier.