---
title: "Enrollment, step and delivery statuses"
description: "What every status in Activity means, for an enrollment, a step and a delivery, and what moves one to the next."
sidebar:
  order: 3
area: activity
feature: enrollments
appPath: /activity/home
lastVerified: 2026-10-22
version: "2026-10-16"
audience: admin
related:
  - activity/enrollments/review-and-unpause-enrollments
  - activity/messages/resend-a-bounced-message
  - activity/actions/track-actions
intercom:
  - id: "7138026"
    title: Excluded messages
    url: https://intercom.help/pyn/en/articles/7138026-excluded-messages
    note: Pyn 1 article
  - id: "6177195"
    title: Automation Activity
    url: https://intercom.help/pyn/en/articles/6177195-automation-activity
    note: Pyn 1 article
---

Activity shows status at three levels. An enrollment is one person's run through a flow; a step is one message in it; a delivery is that message reaching one recipient on one channel. Each level has its own statuses, and a parent's status is read from its children: a step is **Complete** once every delivery has sent, an enrollment once every step is complete.

## Enrollment

| Status | Meaning | Leaves when |
| --- | --- | --- |
| **Paused** | Created in Verify Mode. Every step is **Draft** and nothing sends. Listed in **Needs Review** with a **Verify** button. | You **Unpause** messages or **Verify selected enrollments**, or a step is scheduled from its page. The enrollment becomes **Pending**. **Archive** stops and removes it instead. |
| **Pending** | Live. Steps are scheduled and send on their dates. | Every step has sent, or an admin selects **Stop**. |
| **Complete** | Every step has finished, or the enrollment was stopped. Steps still to send were cancelled. | Final. |

The **Progress** column counts complete steps over the total and turns red when any delivery bounced or was invalid (**This enrollment has bounced messages**, **...invalid messages**, or both).

## Step

| Status | Meaning |
| --- | --- |
| **Draft** | Held without a date, awaiting verification or scheduling. **Schedule** on the step page moves it on. |
| **Scheduled** | Will send when due. **Pause** on the step page returns it to **Draft**. |
| **Sending** | At least one delivery is being sent right now. |
| **Complete** | Every delivery has sent. Red with the tooltip **Completed with bounces** when one of them bounced. |
| **Error** | The step failed and will not be sent. |

A step in a campaign enrollment shows the same statuses, with a state button that reads **Draft**, **Manual** (draft, held) or **Automated** (scheduled).

## Delivery

| Status | Meaning |
| --- | --- |
| **Draft** | Not scheduled. |
| **Scheduled** | Will send at the scheduled time. |
| **Paused** | Held. |
| **Sending** | Being sent. |
| **Delivered** | Reached the recipient. |
| **Clicked** | Delivered, and the recipient opened a link in it. |
| **Actioned** | Delivered, and the recipient completed its action (acknowledged it or submitted its form). |
| **Bounced** | Could not be sent. The step page shows **This message bounced when sending** with a **Resend** button; a bounce notice appears in [Notices](https://support.pynhq.com/notices/). |
| **Bounced\*** | Bounced and then resent. The resend is a new delivery; a delivery can be resent once. |
| **Invalid** | Could not be attempted, for example because the recipient had no address on that channel. |

### In the Actions view

The **Actions** view shows only deliveries that asked for something, with a status that ignores everything but the ask: **Unactioned** (delivered, not done), **Clicked** (a link was opened but the action is not done) or **Actioned**. Informational messages, reminders and test deliveries have no action and do not appear.

## Related

- [Review and unpause enrollments](https://support.pynhq.com/activity/enrollments/review-and-unpause-enrollments/) for moving Paused to Pending.
- [Resend a bounced message](https://support.pynhq.com/activity/messages/resend-a-bounced-message/) for Bounced and Bounced\*.
- [Track actions](https://support.pynhq.com/activity/actions/track-actions/) for Unactioned and Actioned.

## Related Intercom articles

- [Excluded messages](https://intercom.help/pyn/en/articles/7138026-excluded-messages) — Pyn 1 article
- [Automation Activity](https://intercom.help/pyn/en/articles/6177195-automation-activity) — Pyn 1 article